Newest Review: ... as they are included in the package. This is all very good and well, if it weren't for the fact that ntl's services are about as ... more
NTL: Always a Problem...
Member Name: Gendu
Date: 13/11/03, updated on 13/11/03 (120 review reads)
Advantages: Good value one-line package
Disadvantages: Channels Freeze up, Very limited interactive content, Frequent Faults
In our household, we have ntl on the main TV and Sky on the one upstairs. With ntl, we have the one-line package which includes internet and telephone. So lets start with something positive. Ntl one-line is good value. You get broadband internet and digital tv for a very low monthly charge. Also, phone bills are minimal as they are included in the package.
This is all very good and well, if it weren't for the fact that ntl's services are about as functional as a bucket with a hole in it.
The TV is simply rubbish. While they have a good selection of channels, the speed of changing over is about as fast as a Turtle with a bad leg. It always feels like a real chore, to get the TV to respond to the remote. Also, some channels often freeze completely, rendering any attempt to change over about as successful as the Titanic's maiden voyage.
The TV guide actually takes about 3 minutes to load and takes almost as long again to change between pages. We haven't even attempted to access any other services, since we don't usually have a whole day to spare.
We also tried accessing interactive content. Apart from the fact that it doesnt exist, it takes ages to load a screen to tell you just that.
Recently, the order of channels completely mixed up, so that rather then going from BBC1 to BBC2, it now goes from BBC1, to CNX, to BBC Parliament. Very helpful.
In fairness, the telephone and internet have been fine, its just a shame that the TV services are so bad.