NTL Customer Service (NTL)

Member Name: mmillmor

Product:	NTL
Date:	08/09/00 (302 review reads)
Rating:

Advantages: None

Disadvantages: Very bad customer service

First of all, let me say that what NTL actually provide, i.e. a phone line, and a limited number of TV channels is absolutely adequate. The big problem with them is their level of customer service. It is perfectly normal to wait on hold for 20 minutes to get to talk to them. You might think that that's not a problem, why would you ever need to call them? Unfortunately they get things wrong all the time, like your bill, or missing TV channels, or failing to turn up to install the service in the first case, so you always seem to on the phone to them. And once you have a problem, it seems to go in to a black hole. The person on the phone tells you that it will be fixed, but it never happens, so you have to call back again and again.

You may think that I am an isolated case, but everyone I know who has joined NTL has regretted it for exactly the same reasons. My advice is that if you want cheaper phone calls, keep your existing BT line but access a different system (e.g. cable and wireless, who are now the same company as NTL, so undoubtedly their customer service will start to suffer), and if you want to get Sky TV without a dish then try OnDigital.

Summary: