Tele - Impressed!! (Telewest)

Member Name: anon19752000

Product:	Telewest
Date:	07/07/02 (70 review reads)
Rating:

Advantages: n/a, n/a, n/a

Disadvantages: n/a, n/a, n/a

I don't expect many readers will take into account my thoughts regarding Telewest's products and customer services as I am currently employed by them and have been for over 4 years now.

Before you click on your back arrow to disregard my opinion, I would just like to point out my opinions are not biased. Although I know you will be thinking otherwise, however I don't care - so I shall proceed with my NON-BIASED thoughts.

I have been a customer of Telewest's from the nappy stages, when Telewest first emerged so here are my step by step opinions.

1. POINT OF SALE: I had just moved into a new flat and decided to try out Telewest and put to the test their wonderful products I was hearing so much about. The girl on the phone in our Telesales dept was very pleasant and took the time out to tell me what TV and telephone packages were available. I found Telewest's rates to be very competitive and a considerable amount cheaper than BT's, therefore I decided to go ahead with the sale.

2. INSTALLATION: The technicians arrived in time for their cups of tea and biscuits. It took the technicians less than an hour to provide me with TV and telephone, there was no mess and I was given full instructions on how to operate the TV....SUCCESS!!

3. 1st BILL: I received my first bill 4 weeks after my installation, as explained by the initial sales rep there was my first months service charge and a month in advance. I decided to set up a direct debit, resulting in £1 discount being applied to my bill every month.

And last of all.... NUMBER

4. CUSTOMER SERVICES: I have never had many dealings with customer services (well from a customers point of view) apart from the odd fault here and there. I have always found the operator to be courteous, polite and eager to help.

So there you go - I have had a pleasant time with telewest - have never had any hassles, problems etc, etc (I cant say that fo
r British Gas though, however that's another story). And now things are even better, as I get my high speed internet, telephone and digital TV FREE OF CHARGE, now you cant beat a price like that eh!!!!)

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