Do NOT use CYBERSOURCE as a payment gateway!! Horror Story! (bidpay.com)

Member Name: Michael

Product:	bidpay.com
Date:	04/12/08 (16 review reads)
Rating:

Advantages: none

Disadvantages: they cost you time and money

Our online magazine has been dicked around by Cybersource since 2004. The support system they have has practically faded and it appears that we are just another number. Instead of providing hands-on service to make sure their customers are happy, they provide us with an irritable email support system that is inadequate. When we complained that we want to talk to someone when there is a problem they said our account does not qualify to get live support. HELLO? There is no direct help when you need it, and after cursing them for the umpteeth time (finally being able to lodge my complaints with that useless Trish Martin, VP Customer Support) they decided to lock our account - so all this week we have not been able to access our clients accounts to check problems associated with recurring subscriptions. They haven't helped our company at all, in fact, they have cost us a LOT of time and money. This week we will be changing to another payment gateway. DO NOT patronize Cybersource. You will regret that you did and you'll be inundated with problems. They need to realize that the customer comes first and that we have a choice whether to patronize their business... AND because they have ticked me off so much I am now spreading this news to everyone over the internet until I get an apology from them.

Summary: CYBERSOURCE is a BAD IDEA for Online Merchants