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      30.09.2003 07:33
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      QXL IS NOT GETTING MUCH VISITORS ANYMORE I THINK THEY ARE GOING OUT OF BUISNESS. I HAVE NOT USED QXL FOR A YEAR I PREFER EBAY.CO.UK OR THEFASTBID.COM I HAVE NEVER REALLY LIKED QXL. I like qxls design but also with ebay i don't think the sites should charge so much for listing especaily ebay they charge so much when they don't need to they have loads of customers and don't need to have there fees as high as they do same with qxl. To improve qxl i think the should stop the letter code regestration they have it takes to long and puts customers off because when they regester they want to sell straight away and they may just go to another site and forget about qxl. They could add a secure credit card verify system like ebay.

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        16.07.2003 21:25

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        QXL - still the best! - Advantages: Football Category is excellent, Over 18s category is great!, Cheaper than ebay! - Disadvantages: Not enough people know about it!

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        15.06.2002 20:13
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        When i first starting using qxl about 2 years ago they were excellent I couldn't fault it at all. The layout of the site still remains first class and the categories are enable you to find what you want straight away. But about this time last year having already used the website before to get ondigital at only £78 including p&p when the real price was about £118 I was very pleased and decided I wanted to use the service again. However, this time when I bid for some antivirus software (Norton) I was told that my bid was the winner and input all my usual qxl account details. I am however, still waiting for this product to be delivered. The good news was they never took the money out of my account. I tried e-mailing qxl help at least 5 times over a six week period and when I received no reason as to what happened I decided to give up the dream of ever recieving the product. I have stayed clear of this site ever since. Has anyone else had any problems with this site?

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          15.06.2002 04:49

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          I have been using QXL for many months now and have picked up a few bargains in the process. They have a very wide range of items available and I especially like the 1.00 no reserve from which I got myself a new computer saving myself quite a bit of money. I also like the auctions ending soon bit where you can look at the autions due to close soon, this is a great place to see if there are any items at bargain prices that people have missed. I have also purchased a printer, a console for my nephew, fitness equipment and many more things from the site at very good prices and so far have had no problems. Payment methods can vary from seller to seller but most of them except all credit and debit cards, personal cheques and quite a lot of them offer payment by forms of e-mail money (nochex etc). Since discovering the site I have recommended it to a few people who now use the site regularly and have got themselves a few bargains from it. I have not used any other auction sites so I cannot compare it to anything else, but so far I have found the site very easy to use. The main problem I have found is that auction sites are quite addictive and I have to try and keep myself away from the site at times because sometimes the temptation for a bargain overtakes the fact that I can not afford it! My only moan so far with the site is the search engine, my boyfriend put some items for auction on the site and I knew what the titles of the auctions were, so when I logged on to see how they were going and thought it will be quicker just to do a search to find them, I was a bit disappointed when the search only picked up one out of three, I tried numerous times to look for the other two but it just didn't seem to want to find them (maybe it was a fault of my own, but I didn't think that was very good) Overall though I would recommend the site

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          16.04.2002 11:24
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          There follows various emails received by myself regarding auctions I posted selling LEGAL software and the subsequent as usual bury your head in the sand and hope the problem goes away responses from the MD and other staff of QXL: --------------- Subj: Re: Re: For the personal attention of Peter North MD Only Date: 15/04/2002 18:00:39 GMT Daylight Time From: manager@qxl.com (UK QXL COMMUNITY manager) Reply-to: manager@qxl.com (UK QXL COMMUNITY manager) To: Mattuk1971@aol.com (Matthew Walsh) Dear Mr. Walsh, Following my email last week, I have spoken with Alex, Christian and Alison Cabot about your case. There are a number of separate issues which I think need to be covered. Firstly there does seem to have been a misunderstanding about the call that we had supposedly received from Microsoft. Prior to Alex's conversation with you, we had not received a call from them regarding the software you were selling. That said, we have subsequently spoken with them on the issue (on a no-names basis) and they informed us (verbally) that the software could not be sold separately in the sort of circumstances we believe apply to your situation. We are sorry for any confusion and offence caused. We are alerted to suspect software auctions on a daily basis and endeavour to ensure that no intellectual property rights are infringed in our auctions. Clearly it is not possible to monitor every single auction but we believe we take a clear, fair, and (most importantly) consistent approach to the problem. If there are other sellers whom you suspect of selling illegal software then we would very much like to receive details through the "concerned about this auction" link which can be found on every auction page, so that we can take appropriate action. As far as your licenses are concer
          ned, we have rechecked the log files of our customer service fax machine (number 02089627300) and we have no records of any fax longer than 2 pages received in the whole of last week. In particular, we do not have any records of a fax transmission at 11:09 am on 12 April. If you could confirm the fax number you sent the documentation from and the number of pages, we will be able to look into this further. We have no interest in the licenses except for the purposes of verifying your ability to sell the software and would be happy to return them to you, should they be in our offices. However I do not believe that this is the case and until we receive proof of the legality of your auctions, your account will remain closed. You may want to consider sending this information via recorded mail for my personal attention. You will also be aware that our insurance does not cover auctions involving illegal software, the sale of which would breach our standard terms and conditions. Finally I would advise you that the IP address you were using was barred because it was source of bogus bidding activity on our Softwares and Games category last week. We understand that it is possible for more than one member to use the same IP address and while we strive to avoid creating problems for innocent members, I am sure you will appreciate our concern to ensure that this kind of activity is stopped. We are more then happy to discuss this further with the police or your lawyers if this would help but I trust that this explanation clarifies matters. Kind Regards, Peter Northing UK Managing Director Email: manager@qxl.com www.qxl.com "Taking pride in perfecting a dynamic marketplace to fulfil our customers' needs." Original Message Follows: ------------------------ Dear Sir/Madam, After cons
          ultation with my solictor earlier this morning, I have lodged with him 50 outstanding orders which were due for shipment. Until my account is released from hold, these orders will remain in the safe custody of my solicitor. Meanwhile if any bidder approaches me enquiring as to the whereabouts of their order, I shall forward a copy of this email to them and ask them politely to claim on your buyers insurance. The authorities have also been approached with a view to obtaining a search warrant for your premesis to retrieve my certfied licences and I am still waiting for a response from your MD Peter North. I have also written a letter of complaint to your Vice President in the US, Alison Cabot requesting that she intervene on my behalf. Meanwhile I have endured an intolerable weekend of abuse and malicious emails from a source who has been easily identified and copies of said mails have been passed to my legal advisors for further action. I have also made a formal complaint to my ISP regarding some wild allegation about tracing my IP address, which is actually impossible because my connection is routed through a proxy server which generates a different IP address each time I reload my browser. I have also requested from Mr North copies of all alleged 'documentation' you have received from Microsoft (of which I know there isnt any) and copies of any computer records you are holding on me. If this information contains any information which could be interpreted in an unfavourable manner you will be facing legal action. I also expect from Mr North a full explanation of the blatent untruths told to me by your staff member Alex and the return of my certified licences, which I will collect in person accompanied by my solicitor. If you are still claiming not to have the licences (although one of your staff informed me they had been 'lost'), they wi
          ll be reported as stolen and your premesis searched until they are discovered.. Regards. M Walsh In a message dated 12/04/2002 18:13:50 GMT Daylight Time, manager@qxl.com writes: Subj:Re: For the personal attention of Peter North MD Only Date:12/04/2002 18:13:50 GMT Daylight Time From: manager@qxl.com (UK QXL COMMUNITY manager) Reply-to: manager@qxl.com <mailto:manager@qxl.com> (UK QXL COMMUNITY manager) To: Mattuk1971@aol.com (Matthew Walsh) Dear Mr Walsh, Thank you for your email, which was forwarded for my attention. I realize that you have raised many concerning issues in your email. I will need the necessary time to review the case and will contact you again after the week-end. Kind Regards, Peter Northing UK Managing Director Email: manager@qxl.com www.qxl.com "Taking pride in perfecting a dynamic marketplace to fulfil our customers' needs." Original Message Follows: ------------------------ Dear Sir, There follows a copy of emails received and sent by myself. Under the data protection act I am entitled to see these alleged 'documents' that you have from Microsoft and would also like an explanation as to why your staff member Alex lied to me about receiving a telephone call from Microsoft regarding my auctions, when Microsoft have told my solicitor that if they were to make any communication it would be in writing and certainly not over the telephone. Another member of your staff later admitted that the story about the telephone call was untrue. Alex also told me he had contacted Ebay regarding my auctions and they have once again responded that they would not discuss such a matter with a competitor. Also I sent a fax proving the legality of the software I was auctioning. I was told it had not been received, then later a member of your staff
          admitted it had been lost and asked for it to be resent. (see the bold type in email below) My solicitor charges for his time. I have already paid £125 for the documentation to be sent to you. If your staff are incapable of doing their job correctly, I do not see why I should be charged an extra £125 because of this. Please note my comments in the email below. I have carried out the suggestions I have made in the email. Also, as Microsoft are majority shareholders in Ebay, I have asked them to take the matter up on my behalf. Although I used to trade on ebay under a different alias I now use freeserve auctions. It appears you are condoning the sale of illegal software in order to generate as much revenue as possible. Meanwhile if I do not receive copies of this 'documentation' you supposedly have regarding me I shall be reporting you to the Data Protection Registrar, as failure to comply with this request is against the law. Regards. Mr M Walsh Subj: Re: Attention Alex-Urgent (KMM2132035V22895L0KM) Date: 11/04/2002 To: formenquiry@qxl.com <mailto:formenquiry@qxl.com> Thankyou for your reply. In order for me to get the documents resent it will incur a charge of £125. Now, I have already paid this once and am not prepared to pay it again. Also I need access to my account to update my credit card details, as the card has expired and you will not be able to authorise it. I also want an explanation as to why you lied to me over the telephone call from Microsoft. They have assured me that had they been aware of the situation, any form of action would have been in writing and they certainly would not have telephoned you. If you did receive a call supposedly from Microsoft, it was bogus. Probably as bogus as the complaints you had about my auctions. It is not my fault you have mislaid/misfiled or lost tha
          t fax, I am not prepared to pay for the fact that somebody is incapable of doing their job properly. It is obvious that nobody at QXL has any idea of the law regarding software licensing and it appears that you are condoning the sale of illegal software, which my solicitor has taken up with Microsoft. Auctions of this kind are barred within 1 hour on Ebay, because Microsoft are majority shareholders in the company. As a former member of Ebay I have written to their CEO and informed him of the situation as well. I have had a number of emails from satisfied customers several of whom have realised the software is totally legal and genuine and have offered to purchase additonal licences from me privately, so all you are doing is depriving yourself of revenue. Meanwhile I shall stick to using Ebay or another auction site under my previous username as they are obviously a more reputable organisation than yourselves. I will of course be serving papers on your MD regarding the expenditure I have incurred because of the ineptitude of your staff and have made a complaint against you regarding this telephone call. Basically I think you are just making up the first thing that comes into your head to try and justify your actions. I spoke to someone on live help yesterday who confirmed that NO telephone call was ever received from Microsoft. If you are capable of making up a story like that, the chances are you have my fax and are just barring my auctions because I am undercutting some of your merchant partners. I have been in touch with several people and it seems that in order to sell on QXL sucessfully without experiencing the kind of problems I have had, it isnt what you know, but who you know. This is totally unethical and I would not expect any company to operate such a discriminatory policy. I also know who it
          was who made a complaint against my auctions and have obtained their details. Having had their auction checked, it seems that is just as illegal as the ones selling copies of XP for £8, only they are charging £145 per OEM copy. It is illegal to sell OEM software in the manner in which they are selling it, with a 'stick of memory' or 'lucky dip' piece of hardware. Can you imagine a company like Dixons selling software like that? I suggest you speak to the company 'papasays' and warn them they are in breach of OEM licensing rules and have been reported to Microsoft. Also they are claiming all sorts of nonsense on their auction screen, which a colleague of mine has had scrutinised carefully. None of it is true, despite their high rating, their auction is illegal. I sent a copy of the auction URL to Ebay and they wrote back and told me that such an auction would be barred immediately from Ebay as it is in breach of VERO rules. You also claimed you had spoken to Ebay regarding my auctions, they have denied this and told me that they do not discuss such matters with competitors. So basically I have been told a pack of lies, been messed around, spent a considerable amount of money and had my time and trouble totally and utterly wasted. I will be seeking damages against you for this. I suggest you pass a copy of this email onto your MD and inform him that unless your company starts behaving in a more customer focused manner and takes steps to stop illegal auctions, that you are likely to be facing legal action, not only from myself, but from Microsoft and the BSA, who I have also copied in on all your emails etc. Also, any attempt to charge my credit card will be met with an immediate chargeback complaint from myself. A company which is acting in the manner with which you have treated me (and several other selle
          rs who have also been in touch with me), should not be permitted to accept credit cards at all. So I may put in a complaint to Visa and Mastercard international as well. Regards. Matt In a message dated 11/04/2002 11:51:40 GMT Daylight Time, formenquiry@qxl.com writes: Subj:Re: Attention Alex-Urgent (KMM2132035V22895L0KM) Date:11/04/2002 11:51:40 GMT Daylight Time From: formenquiry@qxl.com (UK QXL COMMUNITY webform) Reply-to: formenquiry@qxl.com <mailto:formenquiry@qxl.com> (UK QXL COMMUNITY webform) To: Mattuk1971@aol.com (Matthew Walsh) Dear Matthew, Thank you for your email, which we received on 4/10/02. I am really sorry to hear about your disappointment. Unfortunately we will not be able to re-open your account until we will receive a proof that you are legally entitled to pass ownership of the listed items. I am so sorry that we are not able to find the fax which you claim to have already sent and, whilst I apologize for this, I ask you to send it over one more time is order to have this situation resolved. I must clarify that we have no intention of paying any charges in order to receive this information: if you would like to continue selling with our site, it will be you responsibility to prove the legality of listed auctions. Our fax number is 02089627300 and you could give us a call on 02089627000 as soon as you sent it so that we can confirm reception. I would appreciate if you could mark it for my personal attention. Alternatively you can send a copy of this documentation via mail at the address below: Christian Amicabile Landmark House Hammersmith Bridge Road London W6 9EJ I look forward to receiving the required documentation and resolve this case allowing you to sell again on our site. Kind Regards, Christian Amicabile Community Services Manager
          Email: help@qxl.com www.qxl.com "Taking pride in perfecting a dynamic marketplace to fulfil our customers' needs." Original Message Follows: ------------------------ Well, I never got the reply you promised me...surprise surprise. Especially after your fib about the phone call from Microsoft. I have informed them about that, and am going to make a complaint to your MD that you lied to me. I have been doing some digging about your company because I have a lot of contacts in the IT industry and it appears that to be able get away with auctioning illegal software depends on who you know, not what you know. My solicitor is also preparing papers to serve against your MD for slander and damages, so you can pass this onto him with my best wishes. Also you will be receiving the invoice from Irwin Mitchell my solicitor, if it is not paid within 28 days you will be going through the small claims court. I have tried my best to play it straight down the line with you and have had nothing but abuse, lies and aggravation. Especially over that phone call from Microsoft which was a total load of garbage and you claiming never to have received my fax when I have the confirmation slip sitting right here in front of me. Regards. Matt ----------------------- Subj: Attn Peter North Date: 16/04/2002 To: manager@qxl.com Dear Sir, and you have the nerve to accuse me of selling illegal software? No wonder my licence has vanished! Quote (translated): QXL, the Pan-European community of auctions online, will have to pay the amount of £34.000 to the BSA, Business Software Alliance, by the use by of programs of software without license Madrid, 21 of August of 2000- QXL.com plc, a Pan-European community of auctions online, will have to pay the amount of £34.000 to the BSA, Business Sof
          tware Alliance, association that fights against the computer science piracy in relation to the use on the part of QXL of programs of software without license. The company, that is established in the United Kingdom and quotes in stock-market of London and the National Market of Nasdaq, found out, after an audit of internal use of software, that in the network of the company was had been using more than 200 copies of programs of Marinates, Microsoft and Symantec without license.Keith Philips, Director of Technology of QXL.com, comment ': "he pleased to give the results to Us of our audit of software to the BSA, that demonstrated that there were been using programs without license involuntarily. Now we are sure that all software that we are using is absolutely legal ".Mike Newton, director of relations of the campaign for BSA United Kingdom I affirm ': "illegal software, or is used deliberate or involuntarily, it constitutes one serious violation of the law of intellectual property. It is instructive which a company like QXL.com, classified like number one in the prizes that Forrester Research in "The Best of Europés E-commerce"("El better electronic commerce of Europe") gave summer the past, has detected irregularities in its internal management of software. We were glad of which the investigation has had a positive result."The BSA animates to all the European companies to that they visit his page Web, www.bsa.org/uk and their reporting line (0800 510 510) to obtain gratuitous Gui'a on the Management of Software, as well as advising and aid. --------------- There is LOADS of information freely availble in newsgroups and webpages about your company, I think it's about the time BSA were formally involved in this. I am just going to send the url of this page to any bidder who contacts me from now on, along with all the other information I have collected. The information is freely available after all, wh
          at apalls me is that your staff are obviously involved in this, some staff members are involved in these illegal auctions and one or other of your staff members has hold of my certified licence. I was told you were 'unable to trace incoming faxes' yet in your last email you are now telling me you can? For goodness sake, what kind of company are you running? I have seen negative feedback removed from sellers ratings pages, been subjected to malicious emails, been threatened, had my IP address 'traced' and blocked, spent hundreds of pounds in legal fees and now I discover your company was ivestigated and fined by the BSA? The whole thing is a total farce. As far as I know you could be using that licence yourself, judging by the quote above. I can't prove it, but from the inconsistent replies and blatent untruths I am receiving in various emails from your staff, coupled with what I am uncovering on the Internet, I am pretty certain that my assumption is correct. I will be showing this webpage to my solicitor at the earliest opportunity. Regards. M Walsh ------------------ There is a whole pile more of this stuff, but basically they have cost me hundreds of pounds, lied consistently, avoided giving any direct answers to my problems and are still denying they have copies of a certfied licence worth over £10000 when my solicitor and myself both witnessed the fax go through TWICE, transmission report 'status-ok'. Don't deal with this company. Stick to Ebay, Yahoo or Freeserve, they at least maintain an aura of respectability.

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            26.02.2002 17:16
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            I’ve always been a fan of auctions as you can pick up some real bargains, and I’m always buying stuff online, as it cuts out the hassle of shopping of which I’m not a lover. So when a mate of mine recommended QXL I thought I’d give it a go. QXL is an online auction in which anyone can sell anything (anything legal that is!!!!). Sellers are both individuals and companys so there is a wide range of new and used products available. Selling – To sell anything on QXL you must be credit card registered, this means that when you register to become a member you must give your credit card details. The reason for this is that they charge you listing fee of 30p when the auction closes and to make sure you a legitimate seller. You can then create an auction. You are taken through step by step where you have to the following: a title for the auction (something eye-catching) the categories you want your product to appear in a description of the product top 5 features whether you want to insert a picture of the product start date of auction duration of auction auction start price reserve price (the lowest price you will accept) quantity available option to set a buy now price which means you can have a price that if someone agrees to pay the auction will close and they can buy that item. Once you have done all this, your auction will be ready to go. Buying – There are 2 ways of finding products of interest. You can either search through the categories (which are quite in depth) or you can do a keyword search to find products/descriptions that contain words of interest. When you get to the product you are after, you will find all the info the buyer has entered (as explained above). It also tells you how long is left in the auction and the current highest bid. You can enter a bid in two ways. You can either increment the current bid by a small amount or you can e
            nter the highest you are prepared to go. If you do it the later way, the site will keep incrementing your bid to just a pound above the current bid until your max bid is reached. If the bids do not reach your max bid then you won’t pay that much. Once the auction is complete and you have won or sold what you want then you deal directly with the buyer seller by e-mail/phone to arrange payment and delivery A good feature of this website is that once you have completed the transaction, you get to rate the buyer/seller. You give them a mark of either +1 (for a good transaction) or –1 (for a bad one). You can also post a comment, which means future buyers/sellers can get a idea of the efficiency/reliability of the person they are dealing with. This is a great idea, it is well run, well laid out and more importantly a great place to get bargains.

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              22.02.2002 06:34
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              Have used QXL for some time and it is a good site but their does not seem to be a safegaurd for the little person, In a recent auction I was in I bid for a pc out of a total of 200 up for auction it got too 2hrs before the end and some one bid for 50pc's which pushed me out, I recd an email from QXL to say I was out, fair enough but 1 hr later I recd another to say I was back in hurrah I thought but just before the end I recd another one to say I was back out booo! it seems at first the person whom wanted 50 was thrown out then came back for 30 plus some one also bid for the other 20 which pushed me from a winner to a loser in a matter of an hour, so I was wandering if this was fixed or was I just unlucky. I have since found out the person who bid for this item has done it a few times under the name of bidalotatebay. The rest of QXL site is good with easy to access catagories. I am sorry that this seems like a moan but it is my first opinion online but I hope not my last. Thanks for reading.

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                10.01.2002 18:00
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                We all like to pick up a bargain – there’s something satisfying about paying less for the same product. My bargain hunting on the Internet was mainly confined to searching various online stores, searching for the lowest prices. I then discovered online price comparison sites, such as Shopsmart and Kelkoo. These took the work out of finding bargains myself, as they displayed prices from various shops and showed me the potential saving. This way I was getting new products at a lower price………….next I looked at getting an even lower price, and that is when I discovered online auctions. Admittedly you don’t always get brand new products, but it can be an ideal way of getting something you want, at a bargain price. QXL are one of the biggest online auctioneers, and have sites across Europe. ~~ What can I buy? -------------------- A more appropriate question would be what can’t you buy? The category lists are impressive to say the least and very easy to navigate. You simply select browse from the main menu and you are taken to a list of subcategories, from which you can view each category in detail. The categories include Antiques, Books, Cars and Transport, Electronics, Movies, Software and many more. To demonstrate into how much detail the categories go into, if we look at Collectibles, you will then find more subcategories such as Comics, which contains various types including Disney, Spiderman or Superman. Next to each of these will be a number in brackets, which indicates how many products are currently being auctioned in that category. Alternatively, if you know what you are looking for, then you can avoid browsing by using the search function. ~~ OK so I’ve found my category, how do I buy? ------------------------------------------------ Assuming you’ve already registered with QXL, which is a prerequisite of usage, then you are ready to start bidding. O
                nce your page of available auctions has loaded, you can browse the list for items that interest you. There are various symbols on the page, which can bewilder a new user at first. There is a key available on each page, however to explain the common ones that you will see: A green flag next to the auction indicates that the “reserve price” (more of that later) has already been met, or that the person holding that auction didn’t set one. A picture of a camera simply indicates that a picture of the product is available and a blue vase indicates that the product has had an independent valuation. The other types of symbols are regarding the seller, and just tell you whether it is a private seller or a company (one of QXL’s merchant partners). There is also a star seller symbol, which shows that the user holding that auction is well established on QXL and is rated highly by the other members. When you have found the product you are interested in, you can see at a glance, how long the auction has left to run. Click on the auction and you are taken to another screen with more information on the auction. You can see information about the seller and more details (and sometimes picture) of the product being sold. You can ask the seller a question about the product as well as seeing other auctions being held by them. Before making a bid, you can see previous bids by other members. You will be shown the current bid price, which could be the minimum needed to match another user or if the item has had no bidding activity, it would be the start price set by the seller. There is a bid increment that shows you by how much you can increase each bid. There is also a minimum quantity, which is used in the case of an item that is priced per piece but where the seller requires a whole set to be bought. If you are happy and want to bid for the item, simply enter your *maximum bid* in the box, along with your member ID and password, and you have m
                ade your bid. Coming back to that maximum bid……it is, as indicated, a *maximum* bid. It is not the price you are definitely going to pay, but the maximum that you are willing to pay. With a real auction, you are there to be able to keep bidding for the item that you want. As this is an online auction and you are not present, you need to tell QXL how much you are willing to pay. Lets take a computer game that I bought from someone on there as an example. The game had a starting price of £4. I made my decision (considering that I had to pay £150 for postage if successful) that I would be willing to pay £8 for the game, therefore I enter this as my maximum bid. I was the first person to place a bid and therefore QXL made my starting bid as the minimum of £4. A couple of days later, another user made a bid of £5 on the game. QXL automatically increased my bid by the minimum increment of £1 i.e. up to £6. There were no more bids, and therefore I won the auction at a price of £6 – even though I had said that I would pay £8. The first trick that I thought to try was to look for auctions that were about to close and go in and undercut the highest bidder by £1. I was very proud of myself when I had done this, but to my surprise, I didn’t win the auction. This is an excellent feature of QXL that stops this kind of “trick”. What had happened was that the previous highest bidder had obviously entered a maximum bid. I had come along and undercut them, and all that happened was that QXL matched their bid to mine. Even though we bid the same price, they still won because winners are calculated first on price, and then on who was first to bid. ~~ Win or lose? ---------------- When bidding you can opt to receive an SMS text message to tell you whether you have either, won the auction, or been outbid. If you do win then you receive an email message from QXL informing you and telling you the email address
                of the user who is hosting that auction. Your email is passed to them, and it is then down to both of you to contact each other to arrange payment and delivery. If you won an auction hosted by a “merchant partner” then they will send the goods straight to you – payment will me made from your credit card. Once you have received your goods and monies have changed hands (or bank accounts!) you then have the option to rate the seller on the quality of the service you received from them – if bad, it can prevent other users making the same mistake! If good, then you can make sure that others know that they will receive a decent service. Beware though……..the seller can rate you as a buyer! If it takes you 3 weeks to send the cheque out to them, they may comment on this and rate you down – this could prevent others from wanting to deal with you! ~~ What if I want to sell? Is it free? --------------------------------------- Any QXL member can put an item up for auction and yes it does cost! Firstly, to sell you need to fill out a form detailing the product being sold along with various other things. You need to decide in which category (ies) to place your auction and set up your description of the product, as well as any photo you’d like to load. You need to decide for how long your auction will run, as well as the start price, bid increment and reserve price. There are various other options, such as restrictions on who can buy (you can choose credit card members only if you are concerned about people paying) You choose how people can pay you and whether they have to pay for P&P, as well as what countries you will ship to. As for costs, you pay a listing fee for each auction that you hold, which is a set fee according to the value of the product. The most you could pay for this would be £1.25 for items costing above £30. The more expensive cost is the success fee, which is again based on tota
                l value, and is obviously charged if your auction is successful. Setting fees is probably one of the most difficult things to do…….too high and no one will bother, too low and you may not get as much as you could. This is where the reserve price comes in handy. You can set your auction to start bidding at £1 – this will generate a lot of bids, especially if the item is worth £50. Obviously, you could come unstuck if you only get one bid for £1, and then are forced to sell the item at that price. To stop this, you can set a secret reserve price i.e. the minimum amount you will accept for the item. On the £50 item, it could be set at £35. If this amount isn’t reached, then the auction closes without a sale. People who have started to bid at £1 will more than likely keep bidding up until their maximum bid, and may push the price up. They will be aware as to whether the reserve price has been reached if they see the green flag next to the auction. Obviously, you can set the reserve price as the same as your start price, which will mean that the auction will definitely sell to the highest bidder. ~~ Disadvantages ----------------- There are obvious disadvantages to using a site such as this. My main concern was that you just don’t know who you are dealing with……..are they reputable? Does the product exist? You also have no idea of the condition of the product you are buying - even though the seller may describe it as good condition, we all have different perceptions of good condition! If you are not happy with the product, you can try to return it to the sender, but there is no guarantee that they will take it back. Of course, you can leave a bad rating on their account to stop others dealing with them, but by this time, it is really too late for you! QXL try to make the experience as safe as possible through ratings, and by making members submit their credit card details when joining – ju
                st in case, people decide not to pay! My advice would be to be careful what type of product you are buying – minimise the risk by avoiding products such as CD’s or DVD’s, which could be faulty or scratched. Try to buy from Star Sellers or Merchant Partners when possible, and use the credit card payment scheme if you can. ~~ Summary ---------- Buying from an online auction is not the same as buying a new product from a reputable source, and there is certainly an element of risk – although isn’t there with everything we do online. However, there are some bargains to be had, as people are often thankful just to get some money back on something they no longer need. Most people on there are genuine and will treat you with courtesy and respect as a buyer. Just take care!

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                  04.11.2001 04:36
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                  I have been using QXL for around 6 months now. I started selling PC Games, and got very good responses and very good prices. The QXL site has been improving all the time - additions like LIVE auctions and the 'buy now' feature (enabling buyers to bid and win the auction immediately) have turned QXL into a class act. The site is seemingly growing daily. There are great bargains to be had, particularly in the consumer electronics and telecommunications departments. For instance, at present the computer department has lots of 1 pound no reserve auctions for top of the range PCs ! These attract great interest, and the bidding is fierce. The site itself is, in my opinion, fantastically laid out. It is clear, easy to understand and logically laid out. The actual auction tools are very powerful, and all of the standard definable settings are in place. I have never had any problems with any of my dealings with QXLers (And an effective rating system, allows people to see just how well you have conducted your transactions with other QXLers). All auctions proceed smoothly with maximum efficiency and speed. The cost of every listing is 30p (although there are reductions for mass listings). QXL also takes a percentage 'success fee' on every successful auction - much like every other online auctioneer. These fees are deducted automatically each month from your bank account (details of which are given during your QXL registration process). Having looked at EBAY, I feel that QXL is far superior - in both design and ease of use. UPDATE :- QXL has recently started sending out a catalogue (through the post). This contains info on the best deals available on the site, and is fantastically laid out.

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                    26.09.2001 17:19
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                    QXL is great for all you would-be Del Trotters. No more running around with your battered old suitcase avoiding the coppers, you can simply sell all your hooky gear online! This is many people's opinion on online auctions, but couldn't really be further from the truth. The truth with QXL is that you can find new and used goods at substantial savings to the high street, and QXL have safeguards in place to make sure you get what you pay for. If you've never used an online auction before, it works like this: there are many goods on offer on QXL from clothes to CDs, from electrical items to golf clubs. Each auction is online for a limited time, usually a few days to a week, as specified by the seller. Once you've found something you'd like to buy, you can place a bid on that item. If yours is the highest bid when the auction closes, your details are forwarded to the seller and you get the sellers details. When you are outbid, you automatically get sent an email to advise you, so you can increase your bid if you are prepared to. Bids are increased in increments specified by the seller, so on some auctions you may find £1 increments, on others £5 increments. This is always made clear. QXL make money from the site by charging the seller a listing fee, together with a success fee if a buyer is found for the item. This rarely amounts to more than a couple of pounds, and can be charged to a debit or credit card at the end of the month. Using QXL to buy items incurs no charges from QXL. QXL has a few nice features designed to make the site easier to use, and to ensure that the person you are dealing with isn't as dodgy as Arthur Daley. Firstly, you can easily set up SMS alerts so that you receive a message on your mobile when you are outbid. This is very useful if the auction close is looming, and you are desperate to get your mits on that clothes brush you've placed a b
                    id on. You can get straight back online and increase your bid! Another useful feature is auto-bidding. You simply tell QXL what the maximum you will go to is, and the system increases your bid in line with this instruction every time someone outbids you. You can leave ratings and comments about buyers and sellers and these can be read by other users. You therefore know if the person you are dealing with is reliable, and whether they are prompt about delivery. I have sold and bought many items on QXL and have never had any problems so far. I would recommend it over Ebay or other auction sites because at the end of the day it's a UK run site, and support from their offices in London is only a phone call away. Why not have a route around in your loft and see what stuff you can sell?

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                      16.09.2001 03:14
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                      QXL is in my opinion without a doubt the best auction site in Britain. The system is easy to use, and there is a very wide range of products available. Another key benefit is that it is easy to see who you are buying from - QXL directly (the safest and most guaranteed way to buy), from a merchant partner or from a provate individual (the riskiest) There is the potential to pick up some serious bargains on QXL, I got an OnDigital box for £26, a saving of nearly 75% off the retail price. However be warned - some items sell for more than retail - do not be tempted to keep on bidding just to win the auction, it may be cheaper to go elsewhere. QXL is definately worth checking out if you are looking for a specific item, or just browsing for bargains

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                        11.09.2001 23:55
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                        There are many different types of auction, and in recent years, "Internet Auction" has been added to that list. One of the earlier contenders (in the UK at least) was Quixell, who soon rebranded themselves as "Qxl.com". With this new territory came new problems, and QXL have their fair share. On the other hand, they have an great site and an excellent range of items for sale. >>> The site The QXL site is well laid out, and is updated regularly with shortcuts from the front page to relevent sub-sections, and receives occasional style changes to keep it from stagnating. From the homepage: * £1 no reserve - A collection of auctions where there is a small chance of getting something very cheap * Bargain PCs - PCs that start cheap. For an internet site, this will be a popular section. * Browse by themes - Some auctions are categorised by a theme, such as "Football", "Fitness" and "Golf" The main purpose of the index and top-level pages is to guide you to an auction category and sub-category so that you can find the product type you want to bid for. There are 15 categories, each of which has on average 10 sub-categories. Top level categories are: * Antiques * Automotive * Books * Collectables * Computing * Electronics & Cameras * Games & Software * Home & Garden * Lifestyle & Wine * Music, Movies & DVDs * Sport & Fitness * Telecoms * The Travel Shop * Toys and Games Alternatively, look through the "More categories..." link, to be presented with a massive page of all categories and sub categories. >>> The auction QXL's system is well thought out and well presented. All of the information on a product is to-hand in one place, with a c
                        ountdown to when the bidding ends. Product descriptions seem to be fairly honest, and items are listed as refurbished or seconds where appropriate. The auto-bid system is all you would expect - Place a bid, and place a highest-bid value for the system to place incremental bids on your behalf. It does what you'd expect, and never increases your bid un-necesarily. To resolve deadlocks (two or more equal bids) the earlier bid wins. Simple... >>> The problems This is why the op has a title of "So what IS an auction..." - to me an Internet auction is where a product is offered at a reserve price less than its real value - Customers can then offer increasing amounts of money until one person wins and takes the product. Unless the price paid is less than the high-street value, I find little point in having done this on the internet. This is particularly true for the primarily run-of-the mill products available on the QXL site. QXL fails to meet my definition above on a couple of counts: 1) What I call "fake" auctions. Almost every hour there is an auction by a commercial company selling televisions fridges, computers etc. brand new. Take a look at the reserve price.... OK, now take a look at the sellers site... Look familiar? There is often no "Auction" involved, they have just found another channel to sell through. There are so many of these it is often impossible to find a real bargain. QXL even promote these "Merchant Partners" on their front page. 2) Daft users! My most recent purchase was an ONDigital box, which I got for about £50. Excellent, the highstreet price was £120 at the time. If 30 other people understood the meaning of "bidding", that price might have been £40 or even less. There are some very silly people out there, bidding well over the reserve price, even to the point of bidding £75 when the next hi
                        ghest bid is only £35! >>> The competition Well there's Ebay... That's about it in terms of bigger players. Ebay has the benefit of having a reputation for weird sales, so you might well buy stuff there that you simply cannot buy elsewhere. They are well established, and have all of the features, and a large customer base too. >>> Overall Don't get me wrong, I've bought through QXL, and received a few superb bargains, but it's becoming increasingly difficult to do. So you end up with an excellent site, well run, but badly spoiled for the masses. I still check them occasionally for a bargain, but Ebay wins overall.

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                          11.09.2001 20:20
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                          I've used QXL on two occasions now. The first was great the second wasn't. The first thing I bought was a camera that was almost £200 cheaper than in the shops (see op on Olympus camera). I had no problems with the bidding or submitting credit card details and the item arrived, by courier, within about a week or so of my winning the bid. The second time I was looking to buy a birthday present and was looking for software. It's normally around £500, and seeing something for around £20 was of course HUGELY tempting, and you never know when you'll get a bargain like that. You also know that the chances are it won't quite be what you think it is... The seller was in Spain and I even got a bi-lingual work colleague to translate the description which simply said that it was indeed software. However, when it arrived it was a manual for the software, in Spanish of course, and not much of a bargain or a gift after all! Now, luckily for me that was a relatively inexpensive gamble, but there was no mention of 'book' anywhere in the product description or from the email from the seller in Spain. Incidentally, it wasn't a private individual selling which was why I plowed on in the first place. I took a chance just in case I was getting the bargain of a lifetime (which odds were I wouldn't!!!) but a word of caution if you want to take a more expensive gamble with what might be not quite what you were looking for. To play safe it would probably be advisable to stick to the preferred suppliers or the big chains which use QXL to pass on surplus or cheaper goods. At least then you know that you will be getting and paying for what you assume you are. Buying from private individuals, although I'm sure 9 times out of 10 wouldn't be a problem, can mean you pay for shipping too which is more expensive for bulkier items, but you may also be buying something that's second-hand - although this should be stated i
                          n the description. In general though I would say that my experience with QXL has been a reasonably positive one. Once you go through the rigmarole of setting up your account and giving your payment details (which you must do before you can bid on anything) it's a simple process when you visit the site. There are hundreds of categories, and if you have the time and the patience there are undoubtedly bargains (that is of course providing your bid makes the reserve price). If you do place a bid you can ask that if someone outbids you, you receive notification so that if you're desperate to purchase an item you can make sure you're not pipped at the post. The navigation is simple, straightforward and easy to use and there is help available on-site should you need it. It is also a 'secure' site, so there should be few problems in that department as well. Just a few tips really: 1.check the bid increments as your bid may increase greatly each time you do it 2.it's a reputable seller (there is a section on the site where users give 'references' on buyers and sellers so check that if you're unsure) 3.check the shipping costs, it may add to the price that you're already paying should your bid be successful 4.thoroughly check the product information - sometimes even though you think you know what you're getting it's not quite what you expect 5.shop around! there are plenty other competing auction sites, or you may get it cheaper elsewhere without having to bid, particularly if the reserve price isn't that much cheaper

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                            10.08.2001 18:21
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                            I started buying and selling on QXL about 3 years ago,its amazing, something you may think is rubbish is normally collectable by someone else, and online auctions are a good way of reaching a large audience. The secret is not to set you reserve price to high and allow the auction to run for at least a week. QXL are now running live auctions which you can host yourself, apart from the fun you get to sell your unwanted items immediately. The charges for selling are very low compared to other ways of advertising. I find it it advisable to find out the postage charge for the item you are selling and state what it is in the auction write up, that way people know what the total cost to them the item will be. I have never had any problems buying on QXL, but QXL have a buyers insurance, conditions apply, for peace of mind. Always check a sellers rating if they have legitimately bad ratings give them a wide berth. Merchant partners of QXL give money back if not satisfied guarantees. There are some real bargains especially if you keep following an auction in its closing minutes, although you can be informed by SMS text messages if you have been outbid won or sold an item.

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                              10.08.2001 05:31
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                              I like this site because there is lots of different catogories and it is easy to understand and it gives you confidence to bid. I like the fact that people who have bid on an auction by a particular seller have the opportunity to air their views, good or bad, about that seller. The sellers get different ratings depending on how many auctions they have held. They send you alerts to tell you when an auction you are probably interested in is happening and they tell you if you have been outbidded. They will even send you a text message on your mobile if you have won an auction. I don't like the site because sometimes the reserve price isn't met and renders the auction useless.

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