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Barclays Bank
by gingerbreadal
I am a student and all I really needed was a bank which was easy for me to deal with and where I could dump my money safely! Although I use this bank fairly simplistically, I have had an account (and debit card) with them for a few years, and have never had any major problems. The reason for me choosing this bank was probably because the ... staff seemed friendly, and it's in the centre of my town so I can get to it with no difficulties.
Each month I am sent a statement of what is in my account/what I've spent etc., but have changed now so I get an online statement (this was very easy for me to do). I have also linked my account to PayPal, and I had no problem with this either. I recently forgot my PIN number (I know, pretty stupid of me!) but Barclays were so helpful and they sent me a new PIN number within a week.
I recently had to ring them up to get information on my account, and the man I spoke to was very friendly, incredibly helpful and also really professional. The conversation took quite a bit longer than I had hoped, but this was because I needed to answer several security questions before I could get information on my account. Since the gentleman could see this was a problem, he offered to send me a PIN for my telephone banking (this also arrived within a week).
In the bank itself in my town, the people are also kind and incredibly patient. I spoke to a financial adviser who helped me start up my account and understand the world of banking (I was young at the time). Barclays online is slightly more difficult to use. It takes a while to finally find and get to your personal banking page and the options are not well explained and so it is slightly confusing, but that may just be me. The interface itself on the personal banking page is fairly easy to use.
Overall I have never had many problems with this bank, and if I have ever had a problem with my card or account, the staff (either at the branch itself or on the telephone) have always been keen to help.
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