Abbey National

Abbey National: Abbey's bad Customer Service-rudeness and lack of call login ... (1323 words)
by - written on 07/11/09 (Very useful, 62 readings)
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Hi all, You have to forgive me if i come across really angry and rambling on about Abbey's unbelievably horrific service, but you need to hear the whole story for you to understand this. I cannot put on to words how angry i am with Abbey, and the insult to their customers, the carelessness, rudeness and the lying. I have received one of those automated call, urging me to call their fraud helpline number. Once i did, the person who picked up the first call after sometime in the queue, did not know where i should be diverted to?!! Finally i was put to another queue, once again i had to repeat myself all over again, this time the person said that he is ...  Read the complete review

Express Review on Abbey National
by Guest - written on 01/11/09
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Had some fraud on my account (over the phone - the telephone banking security is very poor). They were supposed to open a new account, transfer everthing over and close the old account, but it took over 12 weeks, tens of phone calls and visits to branch to sort it out. I didn't have normal access to my money for that entire time.
The telephone service is appalling - I don't usually use it, but had to because of the fraud. Too many departments, no one knows what's going on or who you need to talk to. They ignored my complaints until I threatened to report them to the ombudsman.
The internet banking service is also clunky and seems out-dated.
I am shutting all accounts I hold with them to move to a more secure & organised bank. I would definitely not recommend to others.

Abbey National: Worst bank in Europe (182 words)
by Abbey Victim - written on 25/10/09
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I've been battling to be treated as a human being by this disgraceful excuse for a bank since June 2009, when it came to my attention that they had 'mislaid' a £3,500 ISA I'd been stupid enough to transfer-in in April 2008. To this day (in so far as I can get any response from them at all), they maintain that they never received the transfer - even though the building society which sent it to them has provided me with a copy of their cheque, made out to "Abbey National plc Re: [My Name]", which was cashed in June 2008. I've been through the usual channels - the useless "Customer Service" department, the obstructive Complaints department and the ...  Read the complete review

Unbelievable incompetence (301 words)
by frank Schulmeyer - written on 16/10/09
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I've been an Abbey mortgage holder for the last 3 years. The mortgage is interest only, so I am obviously keen to pay off lump sums as often as possible. When I wanted to transfer some funds from Germany, I was told that this is easy, all I needed was an IBAN number, which was supplied. However when the transfered the money, it was sent back by the Abbey with no comment, just less a lot of fees. After many inquiries into this, I was told that you can't just do this (ANY other English or European bank does it this way) and had to go down a very bizarre route of various transfers to various banks. Very dubious.... Anyway, I tried another transfer, this time ...  Read the complete review

Abbey National: Oh dear.....glad to see I'm not alone (1431 words)
by - written on 16/09/09 (Very useful, 137 readings)
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Oh dear. Oh dear oh dear oh dear. I'm glad to see I'm not alone. I've been a customer with Abbey for many years now. My father has been with them for years and never had any problems, so I decided to open my main account with them also. I too, for years, had no problems. Until the past few months. To make a long story short, there had been some fraudulent activity on my account. I've never been fantastic with money, but even I knew that a week after getting paid my card should not have been refused! So on inspection I discovered that cheques - cheques I had not written myself and weren't out of my current book - had been cashed and over £350 ...  Read the complete review