abbey national (Abbey National)

Member Name: laura19821982

Product:	Abbey National
Date:	16/10/08 (72 review reads)
Rating:

Advantages: none

Disadvantages: ques, not enough staff, huge charges

i hate this bank!! i have been with them for 18 years and at first they were ok but they have rapidly gone downhill.
every time i go into any branch of abbey national there is always a huge que and you have to wait for ages as they always seem to be staff shortages.
you have to wait for such a long time. sometimes i have just walked out as i know i will not be seen for ages and i just simply have not got the time.
another bad thing with abbey national as with all banks and building societys at the moment i suppose is the charges. i went over by one pound and they charged me thirty five pounds for doing this! it was a genuine mistake and i can not afford to pay such a big amount as i am a single parent.
i would not recommend this bank and i will be changing very soon.

Summary: bad bank, would not recommend