| Product: |
Abbey National |
| Date: |
25/11/08 (93 review reads) |
| Rating: |
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Advantages: None really
Disadvantages: long cues, stupid overdrafts, understaffed.
I have been with Abbey National for about 7 years now. I have never taken out a loan or a morgage, thank god! So I'm looking more at their charges.
I have been overdrawn a lot in my account, I think around 10 times maybe? And each time I get charged £40!!! they have now taken around £400 from me!
I don't see why, with our technology today they can't just decline any money being taken once you get to £0. I really wouldn't mind! espeacially if Im paying buy card to buy a packet of cigarettes I may be slightly addicted to them but they're certainly not worth £45.00 to go into my overdraft.
Whoever thought to do that to people deserves a slap. Imagine if a friend did that to you, You'd be mortified, so why is it ok for a big company to do it? especially to people who are really low on money.
It has caused me a lot of stress.
They're quite crap really and their ques are long! espeacially if you need money advice. I got moved up and down stairs, waited around for 45minutes and by that time I couldn't even be bothered to speak to someone. I'll never get those minutes back...
...think I'll keep my money in the matress.
Summary: Don't go with them.
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Last comments:
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- 05/01/09 Abbey are the worst business bank account I've experienced. Customer service takes forever to get through and there is a long-winded call menu system. Support staff are awful - they've started routing calls abroad to people who struggle to understand English.
Forei gn payments have to be made through completing a long-winded form EVERY time and sending in a fax.
You can't do any transactions in any Abbey bank and everything has to be done by fax or letter. Over 50% of the time my letters and faxes have not been acted upon, so we have to make repeated requests.
For years now, their online banking website stops working at 11pm and is offline all night.
This is truely antiquated McBanking.
I have a number of bank accounts and Abbey Business Banking is worse than all of them. |
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- 07/12/08 ill be looking under your matress tomorrow! hehe |
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