Worst bank in Europe (Abbey National)

Member Name: Abbey Victim

Product:	Abbey National
Date:	25/10/09 (19 review reads)
Rating:

Advantages: None whatsoever

Disadvantages: Incompetent, contemptuous

I've been battling to be treated as a human being by this disgraceful excuse for a bank since June 2009, when it came to my attention that they had 'mislaid' a £3,500 ISA I'd been stupid enough to transfer-in in April 2008. To this day (in so far as I can get any response from them at all), they maintain that they never received the transfer - even though the building society which sent it to them has provided me with a copy of their cheque, made out to "Abbey National plc Re: [My Name]", which was cashed in June 2008.
I've been through the usual channels - the useless "Customer Service" department, the obstructive Complaints department and the Ombudsman. More than four months after bringing the matter to Abbey's attention, I'm no further forward, and still £3,500 down.
Basically, Abbey don't give a stuff. Your money would be safer under the doormat.
I tried to award zero stars, but this website insists on at least one. So they've got one. Under extreme protest.
http://www.blog.co.uk/user/Abbey-Victim/

Summary: Don't touch them with a bargeple