Abbey National Reviews

I have banked with Abbey for a few years now, and I never had any problems, sometimes maybe the language barrier with the staff in India, although they try very hard. I know that they are going through a lot of improvements now and that's why the system is sometimes down, especially the automated system. Their charges are huge compared to other ...

I have been banking with abbey since i was a child and my parents set me up an account and i can honestly say that their customer service and there charges are ridiculous, i.e. i ordered some maternity pants online and they payment went through and it even showed on my mini statement so i took the rest of my money out to find that it hadn't gone ...

I've been a long running customer of Abbey for quite a few years now, ever since I was 11, and have found the service decent enough, but I must admit, I'm afraid I don't have much to compare the bank, or its service, to. My banking with Abbey is just a current account. The card itself is perfectly adequate, I've never had any problems ...

I have been with the abbey since I was 11 years old and I think they are great the staff in the bank are helpful and the telephone service is great I have even started e-banking which is made very easy. My children have their trust fund accounts with abbey and also savings acount and my partner has recently changed due to problems with ...

I only opened my account 4 months ago but in that time they have already proved how incompetant they are and that the communication between departments is dire. I used the switch service to transfer my DD from another account. They made complete hash of this, ending up with direct debits going twice and taking days for the Abbey to get them ...

The problem with some reviews on banks is that they reflect the branch that you deal with which whilst honest, doesn't reflect the company's ethos. My branch experience was poor- being given the wrong advice and staff not being able to work out percentages But in this case I am reporting on Abbey's customers services. I have never experienced ...

I would recommend this bank to anyone. I used to change banks regularly until we joined the Abbey. We have been with them now for 19 years. A record for us! We have an account with another bank and the Abbey wins hands down. No charges for stopping a cheque (which our other bank does ) Their online banking system is also so much easier to ...

I have always avoided the Abbey like the plague, but like the plague it keeps recurring unless it is stamped out once and for all. I'll start 17 years ago when I had a mortgage with the Abbey National and was moving house. I wanted to move the mortgage to the new house. "Can't be done" they said. But they said the could open a ...

I have been with Abbey National or Abbey as they are now called for many years, every since I setup a savings account when I was very young. I have seen a few very negative reviews but although they are not the best company to bank with I can't believe they would be the worst. I find their online banking very useful, it is rarely unavailable and ...

Abbey Abbey Abbey - oh how I hate you! What an appaling attitude to customer care they have: and such unconcerned, unempowered staff. Let me start at the beginning - about 20 years ago, when I was a mere 7 years old opening my very first 'Action Saver' account. I was promised a bronze certificate once I'd saved a certain amount. Did I get it ...

Over the past few years I have known three people who worked for Abbey and even they said they couldn't understand why anybody would bank with them, especially taking into consideration you've got HSBC out there, who are amazing. A friend of mine banks with Abbey and is about to close his account. Some of the stuff he tells me is unreal, like recently when they accidentally took out two mortgage repayments instead of one and wouldn't refund him immediately - he had to wait THREE DAYS! He absolutely HATES them. And it's not entirely the fault of the system - I've been into a branch a few times with my friend and most of the staff were totally incompetent. I reckon we'll see an end of Abbey within a few years.

I have had an account with abbey national since I left school at 16 years old. Again, it was used to deposit EMA and I had a visa debit card so I didnt have to carry cash about with me. For the first 2 or 3 years I had no problems, the staff were excellent and the call centres we english!!! However when I started depositing my monthly sallary the ...

I got myself an Abbey account as my first "real" bank account, I'd had a savings account with Lloyds since been a little kid, but when I turned 16, I needed a proper account for money to go in and out from. I went to Abbey and got an Under 19's account with them, this account was pretty much a proper bank account but without ...

My first experience with Abbey was in April last year. I was looking at moving my ISA to an account with a much better interest rate than what I was currently earning. After spending time researching sites on the Internet, I found what I thought was the account for me, an Abbey Direct ISA. I visited the Abbey website, and filled out ...

I am very disappointed with the Abbey, and see from other reviews on this site that other customers feel likewise. I have been an Abbey customer for about 25 years. First I just had a basic savings account, then when they changed from a building society into a bank I moved my current account to them too. I was quite loyal to Abbey as I never had ...

Abbey provides many facilities for you to help manage your money including: home loans, mortgages, current accounts, savings accounts. I have been banking with Abbey since i was 11 years old (first opened a Saver account). I feel i must write this review to warn others of the dangers and problems i have had when dealing ...

I had a DD set up for a Personal Loan, which I have had for years, in October they set up another ending in different digits. So I cancelled the new one, as I was worried two payments would come out. When my DD was due to come out nothing happened, I called them they blamed my bank, then my bank blamed them? then they said the original had ...

Having read the previous review - I would like to add my experiences. I agree that I have had nothing but problems since taking out a fixed rate bond for my children over 2 1/2 years ago and have only just managed to get it sorted out. When I took the bond out I ended up with the trainee - who assured me that I had nothing to worry ...

Today, The Times has published a Which? survey. Data received from 15,000 of their members detailing their opinions of the level of customer service in banks was collated. Unsurprisingly (I think) Abbey came out worst, so I've decided to share my experiences (and some of my family) with them. I'll start with my experience. ...

The term 'Shabby National' is wholey appropriate. Being both an Abbey customer myself and having lodged a number of claims for unfair charges i have also recently had to unfortunatley act on behalf of my recently widowed mother and i found their customer service abismal/appailing/misleading/unhelpful... i could go on!! Having been sent ...