Abbey National Reviews

They are quick to take the money out of your account (within minutes) the problems start when money is due into your account. I get paid monthly at the end of the month, boss pushes the button on the 26th and with almost all banks that plenty of time. Not Santander, on 2 occasions they managed to credit my salary on the 2nd of the followi

I have had nothing but problems with Abbey/Santander. One of the things that really really really frustrates me, is their Indian Call Centre with staff who dont speak English well. The major problem I had was a few years back with their Credit Card account. I was sold a credit card, and despite my initial private declaration to ...  Read the complete review

Having had a business account with the Abbey for the last 8 years which worked really well I opened a Santander account for my new company last year. Unfortunately it took longer to find clients than I had anticipated (15 months). Santander sent us a letter last week informing us that they will be closing our account as there have been no

I have been a customer with another bank for years. However I wanted a completely seperate joint account with my partner where we could write cheques and use a cash card, so we went with Abbey National. Our reason for choosing them is because it said we could do it all online and by post and didn't have to visit a branch. The ...  Read the complete review

Abbey National has recently this year changed the name to Santander. They do Morgages, Loans,Credit cards,Pensions and the usual bank accounts. I do not think this bank is one of the best, as I have written on one of my other banking reviews I had a bad experience and was robbed and my other main bank helped me so much ...  Read the complete review

WARNING

ABBEY /SANTANDER down again.None of the systems cash points etc are working.Online isn't working either and if you try to phone you get cut off.

I've had a savings account with the Bradford & Bingley since I was very little. This is something my parents had set up for me and they use to top it up as and when they could. Over the years, this has obviously accumulated. When I got a little older, I decided to transfer this money to a Bradford and Bingley ISA to receive the ...  Read the complete review

I cannot believe that today the whole of the banking system was not working at Santander/Abbey today. It is unbelievable that a bank that size does not have a back up system. I think they are now spread too thin and maybe do not have the rescouces they lead us to believe. I don't rate them at all.

I foolishly joined Abbey just this year after my previous bank had so many admin errors I lost my patience with them. At first I thought everything was fine until I tried to get an overdraft put on my account, I was refused because it had to be added when I very first opened the account, but when I first opened the account, ...  Read the complete review

Hi all, You have to forgive me if i come across really angry and rambling on about Abbey's unbelievably horrific service, but you need to hear the whole story for you to understand this. I cannot put on to words how angry i am with Abbey, and the insult to their customers, the carelessness, rudeness and the lying. I ...  Read the complete review

Had some fraud on my account (over the phone - the telephone banking security is very poor). They were supposed to open a new account, transfer everthing over and close the old account, but it took over 12 weeks, tens of phone calls and visits to branch to sort it out. I didn't have normal access to my money for that entire time.
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I've been an Abbey mortgage holder for the last 3 years. The mortgage is interest only, so I am obviously keen to pay off lump sums as often as possible. When I wanted to transfer some funds from Germany, I was told that this is easy, all I needed was an IBAN number, which was supplied. However when the transfered the money, it was ...  Read the complete review

Oh dear. Oh dear oh dear oh dear. I'm glad to see I'm not alone. I've been a customer with Abbey for many years now. My father has been with them for years and never had any problems, so I decided to open my main account with them also. I too, for years, had no problems. Until the past few months. To make a long ...  Read the complete review

I've been an Abbey customer for over 25 years and over the last 2 years their customer service and their ability to understand what the customer is actually asking for has plummeted. The most recent example: I got married and surprisingly I wanted to change my name. 3 letters and countless ID's going back and forth and I now have 3 cards

We were members of this bank for a number of years, but we decided to close our accounts due to the bank being just too busy, and it taking anywhere up to one hour to queue to speak to a person behind the cashiers desk, we were there every saturday, and with this being our only day off work we normally had lots of things to do on this ...  Read the complete review

Abbey national is a great bank and very rarely do I get a problem with the bank about my account or my situation. Customer service: is absolutley brilliant in the bak they have people who just liven up your day and make you feel welcomed which really gives you a good feeling and doe snot make you feel akward. The staff are ...  Read the complete review

I have opened 2 saving account with the Abbey online and I can only describe the experience as interesting. I opened both of these savings accounts simply because their interest rates were higher than other high street banks. I used the online account application service on the internet which I found to be well laid out and simple, quick ...  Read the complete review

A month ago myself and my business partner applied for a business account for our new business, the representative in the branch went through all our details took our id and told us that the account would take two weeks to set up. We left the branch with nothing apart from the knowledge that our account was "being ...  Read the complete review

I have banked with Abbey for a few years now, and I never had any problems, sometimes maybe the language barrier with the staff in India, although they try very hard. I know that they are going through a lot of improvements now and that's why the system is sometimes down, especially the automated system. Their charges are huge compared ...  Read the complete review

I have been with the abbey since I was 11 years old and I think they are great the staff in the bank are helpful and the telephone service is great I have even started e-banking which is made very easy. My children have their trust fund accounts with abbey and also savings acount and my partner has recently changed due to ...  Read the complete review