A&L PERMITS FRAUDULENT £8,300 DEBIT FROM MY ACCOUNT AND WILL NOT DEAL WITH ERROR (Alliance & Leicester)

Member Name: janw987

Product:	Alliance & Leicester
Date:	15/12/08 (166 review reads)
Rating:

Advantages: NONE

Disadvantages: A&L THEFT

Alliance & Leic plc should have their banking licence withdrawn. On 24 Oct 2008 a voided, unathorised and fraudulant payment of £8300 was allowed to be debited from my A&L current a/c. WITHOUT A TRANSACTION CODE (ILLEGAL), (there is no overdraft arrangement on this account WHATSOEVER). Since that date I have made numerous costly telephone calls, sent 2 formal letters of complaint 31/10/08 by recorded post, sent 4 emails but have had no response, despite continual verbal promises by A&L staff that a manager would contact me urgently. Due to the resultant overdraft of more than £8K, A&L then immediately stopped several small Direct Debits (i.e. £6) and immediately stole £25 for each & every DD they stopped from my account. A&L also charged me with other overdraft fees which is no doubt theft of my funds. A&L have still not dealt with, responded or replied to my letters of 31 October. This bank has no customer services facility whatosever, and should no doubt have its licence withdrawn immediately and be closed down.

Summary: A&L ARE THIEVES AND HAVE NO CUSTOMER SERVICE WHATSOEVER