Incompetent & Obstructive (Alliance & Leicester)

Member Name: M_E_Leigh

Product:	Alliance & Leicester
Date:	24/06/09 (38 review reads)
Rating:

Advantages: None apparent

Disadvantages: Appalling service

Santander/Alliance & Leicester are the most incompetent and obstructive organization I have ever encountered. They are incapable of handling simple processes like change of address, share sales, or transfers between accounts without making a series of basic errors. Communication between our local branch and the various parts of Alliance & Leicester head offices is hit and miss, to say the least.

Their Complaints Procedure and "Customer Service" are a sick joke. I am still waiting after more than six weeks to find out how they managed to "misplace" £40,000 by transferring it from an ISA to an account they had closed, against my express wishes. I am also still waiting for interest due from three months ago.

My father, sister, daughter and I have all terminated our accounts with them, and I would advise anyone thinking of opening an account with A & L (or any other part of Santander) to look elsewhere - anywhere!

Summary: Try another bank