Newest Review: ... too good to be true it probably is. I prefer to do my banking online but the Alliance & Leicester website wasn't great for user fr... more
alliance taken over by santander
Alliance & Leicester
Member Name: jonboyfixit
Alliance & Leicester
Advantages: any ?
Disadvantages: over charged!
I no longer trust the alliance & Leicester bank to get things right, ever since they were taken over by Santander. They used to be a good bank. I have just finally closed the account after six weeks of phone calls and letters. I had a letter come through from Santander telling me my agreed over draft was being canceled and I had to pay it back within a few days. There was also going to be charges made to the account.
So I called them up and they said it was a mistake and I was not going to have any charges so I should not worry.
A week later I had another letter saying the charges were coming out, and so the charges did. I tried phoning the Santander bank on and off for four weeks. They cut me off when putting me though to other departments and the calls just went dead after choosing different options. I tried about six different numbers. When I finally got through to someone they said the charges would be put back and I had to call another number to cancel further charges. Another two weeks went past trying to get through to someone that could help. I finally moved to another bank after visiting another branch. What a nightmare!
On one plus side there were a few A & L staff trying to help but they all seemed to think the problem should be sorted out with another department.
Summary: not a good experience
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