I used to bank with Barclays for 10 years, but my recent experiences with them have left me dumfounded.
Everything seemed fine the past few years where they made some major changes. My first gripe was the online banking system, which to keep things short and succinct is a hassle. It feels clunky and I can only view statements for the past few months. Compare this to some other banks that I also have an account with, where the log in process is easy, and I can view statements for longer periods as well as have easy access to my account or any help (online chat/telephone) without having to pay a premium of any sorts. I’ve also noticed that payments made/received take days to show up on your account online.
I’ve also had the misfortune to have my card randomly blocked a few times. But what takes the highest annoyance is the customer service when you are in such a mess. I initially tried calling customer services only to be told I need to go into the branch to sort it out. Great right? Ongoing into the branch, I asked for help and explained my predicament only to be looked and spoken in a manner whereby I am a fraudster. Surely I had all my ID as well as statements but no real answer was given to me other than they detected fraudulent activity and blocked my account.
Now to be really clear, I have not used this Barclays card abroad or for any online shopping, and none of my money was taken. THANK GOODNESS FOR THAT! A few days later I had the same problem, and this concerned me. I walked into the branch and this time I was looked at an even worse manner, as if I committed a big crime. Thankfully again, no money was supposedly taken, and everything was sorted.
When it happened for the third time a few days later, I walked into branch and asked them what’s going on. If they detect any such fraudulent activity, why couldn’t they call me instead of blocking my card? When I asked that, I was just told in a rude manner, that maybe it was me trying to con the bank of money! Can you imagine how annoyed I got? It annoyed me, and I asked for the branch manager who didn’t seem bothered too at what one of their customers is facing.
Being with another bank, I have received calls to ask me if I was making a purchase, especially if it was a high amount or seemed out of normal behaviour, but Barclays do not do this.
For me that was the last straw, I asked them to close my account immediately and I to give me the cash balance in hand.
I wrote a letter of complaint to them, for them to send me a standard letter apologising for the mishap, and their investigations put it down to an IT bug/ issue. They also suggested that I should come back and set up a premier account! As if!!!
IT bug or not, it’s not the way for staff to treat their customers. Seeing the bad press and reputation this bank has, it’s no wonder they’ve got themselves in such a mess. When you act in such a manner and try to con others, it immediately gets found out.
Quite simply, it’s not worth banking with Barclays as you get none of the positives from other banks, but all the bad customer service you can, and when things go wrong you are made to feel and essentially told that you are at fault. Avoid.
You can get a far superior banking service with other banks!
When your best product is "personalised banking cards" you know you have a problem.
I hold a barclays current account and have done for approximately 10 years, and couldnt fault the service, with my account i am also entitled to phone insurance which i have used once, for a £25 excess i had a new phone overnight which is brilliant for a phone that was going to cost £345!! all the banking services suit me well, with local branches nationwide and a live app allowing me to see my balance whenever and wherever i require it.
I have been a customer of Barclays bank for about 25 years. I hold a current account with them and I also have a Barclaycard credit card. I'm obviously very happy with the current account services as I have stayed with the bank so long!
I used to have a local branch near me but they closed a few years ago however there are still several branches within a few miles of me. I have always found staff in the banks to be very helpful and efficient.
I started using the online banking services about ten years ago and the online layout is very well designed and easy to navigate. Online services allow you to transfer money, pay bills, view account details, set up regular payments to a company and more. The company recently started using chip and pin system for their online banking. They sent me a card reader soon after the scheme began. However, it is an optional security level during login.
I receive a quarterly paper statement for my current account. It's extremely well presented with each transaction having full details printed for your records of exactly where the money has been spent or withdrawn and/or who has paid money into your account. I also receive a yearly statement with full details of money in and money out of my account and more details. I generally find them to offer very comprehensive details about my transactions.
I have a debit card linked to my current account. Contactless payment cards are available. I have had my card stopped a couple of times due to worries about security. It turned out to be nothing (just me overspending!) but it's handy to know that the bank are so quick to spot unusual patterns in spending and to take precautions to keep your money secure.
I would definitely recommend this bank to anyone looking to open a current or savings account as I feel it provides a great service to customers.
Having held a 10yr fixed mortgage for 7yrs at not during this period has it been anything but trouble. having spoken with many employees no one seems to have the same view. I have letters from Barclays that do not comply with the banks procedures. I pay a 5% overpayment every year and when I receive my annual statement the figure is wrong. Can any one tell me How a payment of £1747.20 with 38 Mts remaining equates a monthly saving of £2.29. This is the second year in succession that this has happened. I took this to the FOS in 2013 and was paid compensation for Barclays incompetence. I have just raised another claim with the FOS for the latest calculation being incorrect. A letter to the CEO- reply advised me to seek any further information from the FOS.
This is the response from the top!!!!
Every time the FOS accepts a claim it costs the Bank £50 plus.
I would not recommend this Company to anyone, its plain to see that this bank is corrupt from the top down and lives up to its reputation!!
MY ADVISE ................STAY CLEAR.
I would not let me leave NO STARS!!
I have been with barclays bank for about 12 years, and this week i have switch bank accountsm as barclays have done nothing but take large sums of money out my bank for 'bank charges' which i was told that wasnt allowed about 6 years ago i claimed back my bank charges which in total owed to me was £965.07p which was nice to recieve and now am just being charged all over again, i am on a very low income and barclays bank are takeing my money away from me and my 3 children i only get 150 a week wage and barclays have taken £88 pounds of that away from me for a direct debit not being able to og out! Well tell me the money was in the bank ready for that direct debit untill barclays decied to take a "bank charge" i been inside braclays branch to complain so many times and i get fogged of with lots of rubbish, BARCLAYS make enough money without robbing from poor people that struggle on such a low ioncome and its there fault why i end up paying for charges!!! I would never ever og back with barclays nor would i recommend anyone to bank with this perfectic excuse of "banking"
Now this review may be judged as more of a 'rant' by some - and if so I apologise but this is my honest opinion of the bank as well as my experience with them.
I have been with Barclays since I started at university way back in 1996 so I have been a long term customer of the bank. Although I have not used it as my main account holder for many years I always felt that, despite a minor issue a little over three years ago, they were not the worst out there and I saw them as a safe bank and I was happy to be a customer of the bank. Well from the end of last year and the beginning of this my opinion of the drastically changed.
Why did I first join Barclays:
Well I needed a student account for my time at university and like all banks they were throwing things at you to get your custom. I think, when I became a customer, I was given £100 for opening my account and a £300 overdraft just in case. However, the main reason I joined Barclays was that York University is mainly close to a very quaint little village called Heslington (well it was until the university was dumped there) and Barclays was one of only two banks which had a branch there - the other banks were a 15 minute walk to the city centre. This was back in the days where you would be charged a fee if you used another banks' cash machines so it seemed sensible to opt for one of those two. As our neighbour at the time work for the Barclays branch in my home city it seemed was easier to join Barclays as she could do everything and I didn't have to go into the branch. So the account was set up and off to university I went.
I didn't have a problem all the time at university and the people in the branch in Heslington were always friendly and efficient.
Why I moved my main account:
Well this was back in 2002, it was simply that another bank had launched an account which offered a 5% interest rate on its current account - something I wasn't going to turn down as it was better than some savings rates. I still kept my Barclays account open as I knew that remaining as a customer would make it easier for me to get things like mortgages etc from them later on.
The beginning of the problems:
Three and a half years ago I moved to my flat and was going through the process of changing all my addresses on all my accounts, credit card etc - as you do. I got to Barclays called them up and told the person at the call centre I needed to change the address on my account. Now despite going through all the security questions his reply was a very sharp "No, you have to go to your branch to do that" whereupon he hung up the phone. I raised a complaint about this and received an apology letter which read more like they were apologising to themselves for receiving the complaint. The letter contained seven spelling mistakes nor was the letter signed. Now I know that, being dyslexic, I do make the odd spelling mistake but they even spelt my name incorrectly. Still the apology did get me to stay with them - even as my secondary current account holders.
More problems and bye bye Barclays
Now roll on about three years and I received a 'reminder letter' saying that they had written to me two months before regarding my overdraft and 'emergency fund' that the noticed I didn't fund my account very often and so considered me to be a credit risk and in the interests of responsible lending they were going to stop both of these 'benefits'. Well I had not received this original letter but this would still be understandable if I was always using them or had a bad credit history or both. However, I have never used a single penny of an overdraft or emergency fund and my credit rating is deemed as 'excellent' by credit agencies. My conclusion was that they were trying to get rid of me as they didn't make enough of a profit out of me.
On calling Barclays I was told to ignore the letter as they are sent out as a matter of course and she would put a flag on my account so I can keep both facilities. Sorted? You must be joking.
My next statement arrived and the facilities had been removed from my account. I called again, explained the situation and I was told that they can simply be restored and would be by the end of the week. Sorted this time? Not on your nelly.
Again the next statement showed the facilities were still removed. Another call this time I insisted on being put through to a manager. It was now the story changed. Apparently on the first two times I had called I was told the wrong thing, well no, I wasn't told that I was told "I don't know why you would have been told that, none of our operators would have said that to our customers as it is completely wrong. There is no record of it on your account." So after pressing further she insisted they can not be simply restored and no one would have told me such a thing, but I can reapply for both facilities as long as I make Barclays my main account holder. She then topped it off by telling me she could resend the original letter that I should have received the previous November. As this was of little use to me I simply decided my interests would be better served by closing my account fully. This went down like a lead balloon with this "manager" but I calmly, well as calmly as I could by this point, explained that as I had been mislead on more than one occasion by call centre staff I no longer had any faith in the bank to provide me with the service I required and I would be taking my business elsewhere.
Closing the account
Well when I finally got through to the "manager" that my wish to remain a Barclays customer was slightly less than my desire to stick my fingers into a light socket she agreed to close my account. The final cheque for the amount in my account was sent and it was used to open an account elsewhere.
Am I happy with my banking arrangements now?
Well as happy as I can be with interest rates what they are yes.
I've been with Barclays Bank for a few years now, have a joint account with my husband, a sole account and a savings account.
It was really very easy to set up an account with them and the staff are very helpful and friendly whenever we have to go into the branch for anything.
The online banking is easy to use; you can make payments, set up standing orders, check your statements plus a lot more on there. I probably don't even use half the services available.
Occasionally we struggle with our finances and a payment is returned, there is a charge of £8 for this, we always sort the problem out straight away so we never get charged more than £8 for each occurrence. I know some banks charge a lot more than this so we're glad that Barclays charge a more reasonable fee.
I like to check my bank accounts every day for unexpected payments and just to see where I'm up to so I was really glad when the Barclays mobile app was released. It's such a good app, you can check balances on all your accounts, make payments to people you've paid before and transfer between accounts. You can also use the app as a pinsentry to logon to online banking on a computer, which is really helpful.
A big downside to Barclays is there call centres which are not UK based (from my experience) and I absolutely hate with a fiery passion, having to contact them. I lost my card a few weeks ago and I still haven't rung them, that's how much I hate it. I understand it's cheaper to outsource your call centres but it's very frustrating as a customer to not be able to understand the person on the phone and vice versa. A very simple phone call can end up taking 10-15 minutes because you have to keep repeating yourself.
I can't really comment on the savings accounts as we rarely have any savings!
Overall though, I am happy banking with them and will continue to do so.
I am a student and all I really needed was a bank which was easy for me to deal with and where I could dump my money safely! Although I use this bank fairly simplistically, I have had an account (and debit card) with them for a few years, and have never had any major problems. The reason for me choosing this bank was probably because the staff seemed friendly, and it's in the centre of my town so I can get to it with no difficulties.
Each month I am sent a statement of what is in my account/what I've spent etc., but have changed now so I get an online statement (this was very easy for me to do). I have also linked my account to PayPal, and I had no problem with this either. I recently forgot my PIN number (I know, pretty stupid of me!) but Barclays were so helpful and they sent me a new PIN number within a week.
I recently had to ring them up to get information on my account, and the man I spoke to was very friendly, incredibly helpful and also really professional. The conversation took quite a bit longer than I had hoped, but this was because I needed to answer several security questions before I could get information on my account. Since the gentleman could see this was a problem, he offered to send me a PIN for my telephone banking (this also arrived within a week).
In the bank itself in my town, the people are also kind and incredibly patient. I spoke to a financial adviser who helped me start up my account and understand the world of banking (I was young at the time). Barclays online is slightly more difficult to use. It takes a while to finally find and get to your personal banking page and the options are not well explained and so it is slightly confusing, but that may just be me. The interface itself on the personal banking page is fairly easy to use.
Overall I have never had many problems with this bank, and if I have ever had a problem with my card or account, the staff (either at the branch itself or on the telephone) have always been keen to help.
Ive not had a single problem with Barclay's - http://mobilebankingapps.co.uk/
Barclays has been holding my money hostage for around 5years!!! On a working holiday in the UK, I breezed through worked hard and left a lil return money for my return of 600-700 pounds. They have luddite ways of contact - no email, fax, Skype, Video-conference, only snail mail and a contact centre that can not connect you with the branch.
They said my signatures don't match up - who has the same signature every-time?! I gave copies of my barclays card and current id. and the rep said they were protecting my bank account - a, if you know it's me then why not give me my money?! In a recent conversation they said drop into a branch - um, there are none here, another letter said next time you are in the UK, um, not there anytime soon and what has made me really wild is in my latest letter when I called up they said that my account is now closed from inactivity - so they are thinking they will pocket my 683.91pounds?!!!!
Every now and then I remember, cause life goes on and I get annoyed all over again. This time I am going to start telling people about it as my personal hobby. I have spend over 100 pounds in calls, mail, photocopying, and today I actually cried from exasperation - a Bank has made me cry....I am in shock myself?!!!!
Reading articles like this gives little inspiration at any level of the organization:
Please, save yourself the pain and bank with the royal bank of scotland or someone else!
And if you are with Barclays now run away - look at the above article to see who has been looking after your money. You are nobody to these people, don't fool yourself.
I have banked with Barclays for a approximately 2 years now. In that time I have not had any major problems with them. I have experienced average service. I opened my account at the Romford branch. A member of staff opened my current account swiftly and without any problems.
The Barclays online banking service is very useful. I am able to swiftly set up, vary and cancel standing orders as well as make payments, cancel direct debits and move money between my accounts. Another useful aspect of online banking is the ability to open new accounts online. For many basic accounts like Cash Isas (a kind of tax free savings account) and other savings accounts, the account is opened straight away online. Once you have gone through the very easy online account set up process, you are given your account number and sort code on screen there and then.
One negative aspect of Barclays service is their telephone helpline for customers who do not have much money held in Barclays accounts. When I had only a few hundred pounds held with Barclays the helpline that I was put through to was a foreign call centre. The staff at this call centre were, I found, not as helpful as the Barclays call centre in the UK. When I increased the money I held in my Barclays accounts I was then put through to the UK call centre team who, I found, are much more knowledgeable about Barclays products and more helpful. I have searched this topic on the internet and have found articles that have confirmed that Barclays put customers who have more money held with them through to the UK call centre where I have found the service is better. This seems very unfair to me.
I find the in-branch service friendly and fairly swift.
I had one problem when opening a Barclays Flexible Bond online. This was not an account that could be opened straight away online in the way that I mentioned earlier. After I entered the required details on the website a message appeared saying that I would be contacted to finish the account opening process. I received no such contact. Due to this I phoned the helpline and a lady sorted out the problem which turned out to be a technical glitch with the Barclays systems. The lady on the telephone did have to put me on hold whilst she worked out what the problem was and therefore the call cost me a few pounds on my mobile.
Overall I have found the Barclays service to be average. I have held accounts in the past with Natwest and HSBC. I have found Barclays service to be on par with HSBC. I have found the customer advisors on the Natwest telephone line are more knowlegeable and friendly that those at Barclays however the in-branch service at Barclays is, I feel, on par with Natwest.
I have been with Barclays for about 20 years.
I have considered moving on occassion but have not really have any need to do so. I find that their size is useful in that they are in most high streets and there are many cashpoints available. I sometimes get calls from their 'Premier' team trying to help me with the account and presumably look to sell products to me but as I am already a Financial Adviser I simply tell them that I do not need assistance and they do not press me.
I guess banking experiences are best considered when there are people who have some problems meeting payments and exceeding overdraft limits etc. Fortunately I have only had to contact them urgently to increase my overdraft once in order to buy petrol to get to a client meeting and although it took 15 minutes or so to get the overdraft agreed they did so over the telephone and I was able to solve my problem so I am grateful for that experience.
I note the bad press with Barclays in respect to LIBOR fixing, their tax scheme and I am aware that they were not best placed after the credit crunch but I see no reason to leave them just yet. I would say that they are not really competing on prices for savings rates and I would not hold savings with them. In terms of my experience in a professional capacity I have had mixed experiences with their mortgage lending arm 'Woolwich'. Sometimes they can act promptly in providing offers for mortgages and on occassion they can be really slow. Perhaps they could improve their mortgage processing standards along with their present long delays.
I have been trying to contact Barclays for a week now. This has involved over an hour on hold, broken email forms on the Barclays website and after finishing work an hour early in order to visit my local Branch I find they now close at 4.30pm (also not open at weekends.)
I think noticed a twitter account for problems, @BarclaysOnline, however repeated tweets to that account to both report the problem with their online form and to ask how to contact them also go ignored.
This all relates to a new service they have signed me up for. I don't want it, just want to speak to someone/tell then that and yet they seem to have conspired to make this as difficult as possible.
I've had an issue with the past with a matter of internal fraud and my account, I can't say I thought that was handled well but changing banks seems like too much hard work. However the fact they now seem to have made it nigh impossible for customers to contact them has me looking for another bank.
I have recently joined DooYoo as a reviewer, and was more than a little surprised to read such bad reviews about Barclays Bank. I was really sorry to hear the problems that other people have faced. Maybe I have just been lucky, but I have been a customer since about 1980 and have had no major incidents. There have only been a few small hiccups that I can remember.
There does seem to be a bit of confusion regarding the accounts - over the past few years, I've been advised to open various ones to 'link current and savings' and to allow easy access and transfer, and the interest rates are dreadful - not really worth keeping much money in apart from what is needed on a daily basis. I seemed to be opening and closing and grouping them more often than was really necessary. I don't think constantly bringing in new accounts is really helping - I would have thought that just revising and improving the current ones would be better.
Apart from that, my local branch in Mumbles (Swansea) is wonderful - the staff could not be more helpful and I have only praise for them. Everyone has to base their opinion on what they have experienced, so I felt it was only fair for me to write up my review as well.
If you were to ask me "Should I open an account with Barclays Bank?" you would hear the words "No way!" pass my lips before you had even managed to finish your sentence. I had both a current and a savings account with them for about two year and had a nightmare with them.
I have had so many bad experiences with them that if I was to list them all I would be here all day so I'll start with the last few months of me having my accounts with them. I went to draw some money out of the cash point one day and check my balance and for some reason I was overdrawn by about a hundred and fifty pounds, strange seeing as I had been paid that day and I don't have an overdraft facility anyway. On discovering this I went into branch where they told me the money had been ear-marked by a loan company but had not left my account yet. I will state at this point that I had taken out no loans and never have. When I told them that I had never heard of the company they said all that I could do was call and speak to their fraud team which I thought was fair enough.
After this, I asked them if seeing as the money hadn't left my account could they stop the payment and give me my money. They got quite rude towards me at this point and refused to do it. They said that they had to wait until the money had left my account and they would then claim it back. I was extremely shocked, upset and angry at this point as I just could not see the sense in it. Why not stop the money going while it was still in my account rather than wait for it to go to the company? It was a Friday as well and so if I was to wait for this then I would be stuck until at least Monday and my daughter needed nappies and we had no food in the house as it was our shopping day. They just didn't care and I left the bank having gotten nowhere.
As soon as I got home I got on the phone to them and got fobbed off again so I decided to get them to speak to my husband. After 3 hours of phone call after phone call we finally got the money put back in but they stated that the company could claim it again and I basically couldn't do anything about it. They did and again the bank refused to put the money back even though I had reported this company to their fraud team.
A week or so later I got a letter in the post from Barclays saying that they were closing my account so I should withdraw all my money before the end of the month. The letter gave no reason and even when I phoned them, they wouldn't give me an explanation. By this point I had had enough and went to withdraw all my money but at the cash point it swallowed both my debit card and savings account card, so yet again, into the bank I went.
The girl at the desk was the same one that I had seen previously and when she saw me waiting, rather than the usual "Who's next please?" she gave me a filthy look and shrugged her shoulders at me in a very rude manner. Yet again, they wouldn't let me withdraw my money. They said they were keeping it to cover the overdraft that the loan company had caused. At this I asked to see the manager, who after I threatened to get the police involved gave me my money, but said I would still be liable for the overdraft whether it was my fault or not.
I left the bank thinking that the fraud team would sort this mess out and opened an account elsewhere to get my money paid into, which all went smoothly. However, I had a bit of trouble with getting my new bank details to working tax credits and unbeknown to me, they continued paying into this Barclays account for a number of weeks and Barclays again, refused point blank to give me the money back. This time however, I didn't manage to get it so that money has been lost. Thankfully after this, tax credits started paying into the correct account so I didn't loose anymore money.
My whole experience with Barclays has left me doubting banks altogether and feeling that there is no real protection for those of us that are unfortunate enough to be victims of fraud.
I just wish I could give a zero star rating.