Barclays Bank (Barclays Bank)

Member Name: Leannie1000

Product:	Barclays Bank
Date:	10/09/09 (11 review reads)
Rating:

Advantages: Good opening hours, decent website

Disadvantages: Poor customer service

I've been a Barclays customer for eight years, have a current account, a Barclaycard and an ISA with them. I first started using the bank as a student, because they offered a pretty good overdraft limit.

However, eight years later and I am currently experiencing some pretty shocking customer service in my opinion, which is making me seriously consider moving to another bank.

After having a fraudulant payment taken out of my account in March, I expected that it would be sorted out quickly. Six months later, I'm still waiting to get the money back, despite calls to debit card service, visits to the branch and now a complaint. The waits to get through to debit card services are very long - over an hour on hold. I then found that the staff were unhelpful and sometimes, in my opinion, verging on rude. I have tried going into the bank and they too have been unable to help me, although they were polite and did at least try to help me.

On top of this, I have also had some problems with Barclaycard, whose customer services are also difficult to get hold of. I also don't feel Barclays give you many incentives to stay with them and considering their huge profits, I would expect better customer service. From my point of view, this experience has really tainted my view of the back and I am still waiting for my money back.

They do have good opening hours, especially good that they are open most of the day on a Saturday, a good online service, which is easy to use and sign up to and they have a fair few local branches, to save having to travel into the city centre a lot - I live in Liverpool.

However, my recent experiences have left me thinking that I would rather go for a bank with excellent customer services.

Summary: My experience at Barclays