Newest Review: ... that wasnt allowed about 6 years ago i claimed back my bank charges which in total owed to me was £965.07p which was nice to recieve an... more
Barclays does the job!
Member Name: orly
Advantages: easy to access cash
Disadvantages: slow change of address process
I have been a customer of Barclays bank all of my banking life and on a day to day basis find it meets all of my needs.
I have a current account and 2 savings accounts with Barclays, the savings accounts have varying interest rates and I do find it frustrating that you need to go into the branch and talk to the advisors in order to get the best rate.
I am pleased that I do not have to pay a charge for my current account as is necessary with most banks who will offer "free mobile phone insurance" or "free breakdown cover" this is a plus to me as I find myself covered for these things elsewhere. I do not get a great deal of interest on my current account, but who does these days? I am easily able to access money from branches and cash points across the country and I have also used by debit card successfully abroad. Always check the charges incurred for exchanging such costs back into GBP's.
I rarely use the telephone or internet banking as I struggle to remember all of the log-ons, PINS and passwords but it is good to know that the service is there if needed.
My only problem over the last 5 years has been when I moved house, I was told the only way to change my address was to go to the bank and write it down for them. I did this but was very disappointed they still did not update my details and my new card and pin was sent to my old address. I have since moved again and had a much better experience as I was able to change my details using the telephone banking, first time around I did not have this set up, they offered to post me a pass code which of course would have gone to my old address!
Overall I am very pleased with the service I receive from Barclays and have no intention of going through the hassle of changing banks in the foreseeable future.
Summary: Meets all of my needs hassle free
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