Newest Review: ... the response from the top!!!! Every time the FOS accepts a claim it costs the Bank £50 plus. I would not recommend this Company to anyo... more
Untrustworthy and rude staff.
Member Name: JoJo-1988
Advantages: None in my opinion.
Disadvantages: Rude staff, poor protection for victims of fraud, unhelpful.
If you were to ask me "Should I open an account with Barclays Bank?" you would hear the words "No way!" pass my lips before you had even managed to finish your sentence. I had both a current and a savings account with them for about two year and had a nightmare with them.
I have had so many bad experiences with them that if I was to list them all I would be here all day so I'll start with the last few months of me having my accounts with them. I went to draw some money out of the cash point one day and check my balance and for some reason I was overdrawn by about a hundred and fifty pounds, strange seeing as I had been paid that day and I don't have an overdraft facility anyway. On discovering this I went into branch where they told me the money had been ear-marked by a loan company but had not left my account yet. I will state at this point that I had taken out no loans and never have. When I told them that I had never heard of the company they said all that I could do was call and speak to their fraud team which I thought was fair enough.
After this, I asked them if seeing as the money hadn't left my account could they stop the payment and give me my money. They got quite rude towards me at this point and refused to do it. They said that they had to wait until the money had left my account and they would then claim it back. I was extremely shocked, upset and angry at this point as I just could not see the sense in it. Why not stop the money going while it was still in my account rather than wait for it to go to the company? It was a Friday as well and so if I was to wait for this then I would be stuck until at least Monday and my daughter needed nappies and we had no food in the house as it was our shopping day. They just didn't care and I left the bank having gotten nowhere.
As soon as I got home I got on the phone to them and got fobbed off again so I decided to get them to speak to my husband. After 3 hours of phone call after phone call we finally got the money put back in but they stated that the company could claim it again and I basically couldn't do anything about it. They did and again the bank refused to put the money back even though I had reported this company to their fraud team.
A week or so later I got a letter in the post from Barclays saying that they were closing my account so I should withdraw all my money before the end of the month. The letter gave no reason and even when I phoned them, they wouldn't give me an explanation. By this point I had had enough and went to withdraw all my money but at the cash point it swallowed both my debit card and savings account card, so yet again, into the bank I went.
The girl at the desk was the same one that I had seen previously and when she saw me waiting, rather than the usual "Who's next please?" she gave me a filthy look and shrugged her shoulders at me in a very rude manner. Yet again, they wouldn't let me withdraw my money. They said they were keeping it to cover the overdraft that the loan company had caused. At this I asked to see the manager, who after I threatened to get the police involved gave me my money, but said I would still be liable for the overdraft whether it was my fault or not.
I left the bank thinking that the fraud team would sort this mess out and opened an account elsewhere to get my money paid into, which all went smoothly. However, I had a bit of trouble with getting my new bank details to working tax credits and unbeknown to me, they continued paying into this Barclays account for a number of weeks and Barclays again, refused point blank to give me the money back. This time however, I didn't manage to get it so that money has been lost. Thankfully after this, tax credits started paying into the correct account so I didn't loose anymore money.
My whole experience with Barclays has left me doubting banks altogether and feeling that there is no real protection for those of us that are unfortunate enough to be victims of fraud.
I just wish I could give a zero star rating.
Summary: I would not advise anyone to open an account of any kind with Barclays.