Newest Review: ... that wasnt allowed about 6 years ago i claimed back my bank charges which in total owed to me was £965.07p which was nice to recieve an... more
The bank that likes to keep its distance.
Member Name: GoPD
Advantages: Free cashpoints(?)
Disadvantages: Difficult to contact, unhelpfull
I have been trying to contact Barclays for a week now. This has involved over an hour on hold, broken email forms on the Barclays website and after finishing work an hour early in order to visit my local Branch I find they now close at 4.30pm (also not open at weekends.)
I think noticed a twitter account for problems, @BarclaysOnline, however repeated tweets to that account to both report the problem with their online form and to ask how to contact them also go ignored.
This all relates to a new service they have signed me up for. I don't want it, just want to speak to someone/tell then that and yet they seem to have conspired to make this as difficult as possible.
I've had an issue with the past with a matter of internal fraud and my account, I can't say I thought that was handled well but changing banks seems like too much hard work. However the fact they now seem to have made it nigh impossible for customers to contact them has me looking for another bank.
Summary: Now looking for another bank.
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