Newest Review: ... the response from the top!!!! Every time the FOS accepts a claim it costs the Bank £50 plus. I would not recommend this Company to anyo... more
Good bank but bad call centre
Member Name: minimunchkin
Advantages: easy to use online/mobile banking
Disadvantages: non-UK based call centres
I've been with Barclays Bank for a few years now, have a joint account with my husband, a sole account and a savings account.
It was really very easy to set up an account with them and the staff are very helpful and friendly whenever we have to go into the branch for anything.
The online banking is easy to use; you can make payments, set up standing orders, check your statements plus a lot more on there. I probably don't even use half the services available.
Occasionally we struggle with our finances and a payment is returned, there is a charge of £8 for this, we always sort the problem out straight away so we never get charged more than £8 for each occurrence. I know some banks charge a lot more than this so we're glad that Barclays charge a more reasonable fee.
I like to check my bank accounts every day for unexpected payments and just to see where I'm up to so I was really glad when the Barclays mobile app was released. It's such a good app, you can check balances on all your accounts, make payments to people you've paid before and transfer between accounts. You can also use the app as a pinsentry to logon to online banking on a computer, which is really helpful.
A big downside to Barclays is there call centres which are not UK based (from my experience) and I absolutely hate with a fiery passion, having to contact them. I lost my card a few weeks ago and I still haven't rung them, that's how much I hate it. I understand it's cheaper to outsource your call centres but it's very frustrating as a customer to not be able to understand the person on the phone and vice versa. A very simple phone call can end up taking 10-15 minutes because you have to keep repeating yourself.
I can't really comment on the savings accounts as we rarely have any savings!
Overall though, I am happy banking with them and will continue to do so.
Summary: Would recommend if you don't need to ring them much