Old Doesn't Always Mean Best (barclays.co.uk)

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Product:	barclays.co.uk
Date:	13/11/00 (28 review reads)
Rating:

Advantages: Quick, 24 Hour

Disadvantages: Small Screen

Barclays was amongst the first, if not the first bank to launch a comprehensive Internet Banking Solution. This put Barclays in a very strong position to develop online services before the other major banks.

My experience with Barclays Online Banking is that the service is not as user friendly as the banking services provided by HSBC and Lloyds TSB. Although I do believe that Barclays were planning to launch and upgraded version of the service during last summer, when the problems with security breaches occured.

The banking service provides all the expected services, such as viewing a recent statement, transferring funds between accounts internal and external and paying bills.

The website is always quick and although the information is displayed in a small window in the centre of the screen it is comprehensive and all the expected information is contained there.

My feelings are that this online banking service would be great if it was re-designed, because it is now looking dated after I have seen the facilities provided by HSBC, launched only this summer.

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