Newest Review: ... that her isa had been opened and the balance added I received nothing I waited for four days and then rang them. They said that they hadnt... more
Lost Isa Form
Author Name: David Roberts
Advantages: good interest rates
Disadvantages: poor processing of new accounts
My wife and I applied for cash Isas and posted the forms together on the same day. She had a letter from them a week later saying that her isa had been opened and the balance added I received nothing I waited for four days and then rang them. They said that they hadnt received the form. I may have believed this IF I hadnt applied for a telephone account two years ago, received nothing back, telephoned and was told exactly the same thing !!
They said that they would re send forms and back date the account to the same date as my wifes Today I received an e mail asking for my postcode so they could send the forms to me. I gave them my postcode when I telephoned them. they even read it back to me !!
Just makes me wonder what sort of people are looking after my money. Wont be taking anything else out with them.
Summary: The supposed loss of forms is not acceptable. Happened twice over two years
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