Clydesdale Bank

The Clydesdale Bank. We have been banking with this bank for a number of years and over the past 12 months it has degenerated into a two bit cowboy outfit. The branch I use mostly and others I have had the displeasure of using usually have one or two tellers so it takes quite a while to get to the front of the queue. On speaking to the teller "Sales person" things are fine if you want to make a withdrawal or put in some money but If there are any issues they dont seem to be able to help so you need to put on an appointment for 2012 or 2 weeks as I was told, a long time if they owe you cash in a five week ...  Read the complete review

We were recommended a Clydesdale mortgage by our financial advisor - and on paper it looked like a great deal. But they have been an absolute nightmare to deal with. It took weeks and weeks to get the mortgage approved - with questions ranging from the sublime to the ridiculous following the valuation on our new home. Then, when they'd finally completed their admin (and delayed our move by weeks) and they'd lent us the money to move, they started sending all correspondence to our old address. I then tried to set up a savings account so that we could take advantage of the offset nature of our mortgage. I got sent some scrappy application forms by email with ...  Read the complete review

Many people make a big hoo hah about changing banks these days. Personally, I don't bother. You see, Clydesdale doesnt offer me gimmicks or 0% on transfers but we sting you elsewhere. Instead they offer you a steady service, everything carries a low charge (but nothing is passed) and I am not unfairly penalised for doing something wrong. I also get excellent service and things explained to me in English (not Indian!). Interested? Read on... HISTORY LESSON: I know we all like history, so let's get right into the nitty gritty of the history behind the rise of Clydesdale Bank. Clydesdale Bank was founded in 1838 with a head office in ...  Read the complete review

As a customer of the Clydesdale bank I feel that things are definitely getting worse, however, I feel that it is not simply down to the staff on the front counter - they can only do so much. If they are not provided with the tools and support in place to do the job properly. Half the time it seems that the staff are fighting the system trying to get payments through, resolve queries, and still try to have enough staff on the counter to cover a queue. It seems to me that although the Clydesdale is part of the National Australia Group - it isn't doing much to support it's little subsidiary, in fact it seems to be doing everything to undermine it by, ...  Read the complete review

Fantastic!!!!!!!!!!!!!!! - Advantages: fab staff - always friendly & willing to help! They always go the extra mile to make sure that your happy with everything, great customer service, best products on the high street market - Disadvantages: none at all!! I think the reviews on here are just a small percentage of the customers! Clydesdale definately are the best bank to bank for!! You are only complaining because you have had 1 bad expereience!! I think more folk should be, ...getting the advantages accross about how good the service etc at the Clydesdale is!! Come on guys, lets get the ratings up!! 10 out of 10 for customer service!!!