Clydesdale Bank Reviews
Newest Review: ... Was staying with a friend up north for a couple of weeks, returned home to a few letters telling me I had an unauthorised overdraft - by 13p (the first letter). I realise this is a lot of money to the banks, after all the money they have lost the British taxpayer they must think I had a cheek asking them to withdraw their £90+ charges, after all thats peanuts to a student while the 13p out of their bonuses would probably cripple them. Staff completely unhelpful, as was the manager. I am no longer a student and I now earn a reasonable salary, have a car loan, life assurance and mortgage, all with the Nationwide, who I have an account... more
Customer Clydesdale Bank Reviews (17)
by Jana Howlett - written on 14/03/11
I run a small society account. I have no had any statements for two years. I phoned the bank, but each time the communications centre tells me the Byres Road branch is engaged and will call me back - but they don't. Today is typical. I phoned at 09.27, promised call back, no call back.Phoned again at 11.30, promised call back, no call back.In January, desperate, travelled to Glasgow to get the statements directly from branch. Was told that I had not received them because there was no activity in the account, which is untrue. Was promised statements within two weeks. It is March, no statements. The Clydesdale Bank seems to pride itself on lack of customer service. I give it -1 star rating, but that is not available. Ignore the single star below.
by Daisy - written on 20/09/10
I recently received a new debit card, and called the number provided on the card to 'authenticate' it. While on the phone, the female tried to sell me 'card protection insurance' at almost £80 per year. I told her that I'd think about it and call her back the next day - which I did, to say I definately didn't want it. Once month later my next statement showed that the £80 had been taken from my account! Now, 2 months and many trips to the bank later, the manager finally told me today that "they" refuse to refund the money! It appears that when you call to authorise your card, you actually call some third party - who not only have all your details but authority to take money from your account, and Clydesdale bank don't accept responibility! If this is not illegal, it should be!
by Emily - written on 29/08/10
Well im about to blow the lid on them and do a tv documentary after how ive been treated. It may not stand up in court with the information i have, but I am willing to do a lie detector test which will come out as the truth an leave some very red faces! People will be astonished and I have been told that I could cause another Northern Rock problem as investors as well as borrowers have had problems - oh dee dums my heart bleeds not! They had an option to be reasonable and their time is running out just like my patience.
by - written on 03/05/10 (Useful, 219 readings)
I was with the clydesdale bank (they dont deserve a capital letter) for 12 years and had a small overdraft with them when I became a student in my late 20's. Was staying with a friend up north for a couple of weeks, returned home to a few letters telling me I had an unauthorised overdraft - by 13p (the first letter). I realise this is a lot of money to the banks, after all the money they have lost the British taxpayer they must think I had a cheek asking them to withdraw their £90+ charges, after all thats peanuts to a student while the 13p out of their bonuses would probably cripple them. Staff completely unhelpful, as was the manager. I ... Read the complete review
by - written on 02/05/10 (Very useful, 434 readings)
I use this bank with a basic card cash account which offers no overdraft facility mainly because , at the present moment being a post grad student funds are a bit tight , I will comment on my on-line experience and the experience of using the branch in Paisley I opened this account as some where to get my student loans pittance paid into when I was an undergraduate and didn't want any over drafts or to get into debt , the account opening was quite straight forward , and is available to almost any one , which allows those with low or poor credit ratings to get a bank account , with a multi function maestro card , with the minimum of hassle , this account also ... Read the complete review