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Clydesdale - Cheap mortgages but utterly RUBBISH!
Author Name: Simon Cox
Advantages: Cheap mortgages
Disadvantages: awful customer service, constant mistakes, especially difficult if not near a branch
We've found clydesdale extremely poor. The mistakes started as soon as we first took out the mortgage and they tried to con us with the small print, luckily i spotted this and got it changed.
When we recently moved the mortgage to a new house, we discovered that we'd been under paying interest for the last 12 months, and hence were over a £1000 in arrears. Have recently heard on a news article this is far from uncommon with them.
We had to write 3 times to the london branch to try and change address for the offsett account even though their mortgage department had just lent us money on the new house so of course had the address. In the end they changed it over the phone even though they insisted we couldn't do that when we intially tried.
Recently thought i'd lost my cards, so phoned up to cancel them. Surprise surprise my HSBC credit card arrived in the post a couple of days later. Clydesdale was completely different, they were supposed to send me a form (as they asked me ridiculous security questions over the phone that i couldn't asnwer) but it has still not turned up 2 weeks later. Even when it does i have zero faith that sending it off to my "local" london branch will have any effect.
Their website is rubbish, its frequently down for maintenance and for several of my utility bills the sort codes wont register, even though HSBC always can.
I've never been with a bank that makes so many mistakes and errors. But they are very cheap on their mortgages, 0.35% above base rate for life of mortgage, so until i can afford to pay off mortgage ill have to stick with them.
Unless you can get a similarly good deal with them STAY AWAY!!
Summary: stay away unless they give you a great mortgage deal