Over worked, under valued (Clydesdale Bank)

Name: customer1

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Product:	Clydesdale Bank
Date:	30/04/03 (108 review reads)
Rating:

Advantages: Local Branches, Friendly Staff

Disadvantages: Short staffed

As a customer of the Clydesdale bank I feel that things are definitely getting worse, however, I feel that it is not simply down to the staff on the front counter - they can only do so much. If they are not provided with the tools and support in place to do the job properly.

Half the time it seems that the staff are fighting the system trying to get payments through, resolve queries, and still try to have enough staff on the counter to cover a queue. It seems to me that although the Clydesdale is part of the National Australia Group - it isn't doing much to support it's little subsidiary, in fact it seems to be doing everything to undermine it by, constantly having cost-cutting measures in place and cutting staff.

I feel that the staff really do give so much, when they really least feel like it under the burden of National Australia Group. So next time you're in your branch, think beyond what you see at the front counter.

Summary: