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co-operativebank.co.uk

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    7 Reviews
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      18.10.2013 22:43
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      Makes online banking easy and quick

      I have had my student bank account with the co-operative for over two years now and as I don't live very close to a branch I immediately set up my online banking to make my life a lot easier.

      Setting up the banking was very simple, I simply called the bank and informed them I wanted to set it up and the very helpful call centre staff had it set up for me in no time. I had to set up multiple pieces of security information, all things that I would remember easily without being too obvious that anyone could get into my account. They also sent me a card reader so I had extra security when setting up my payments online.

      The online banking website is very simple to use, when you first log into your account you are presented with details of your accounts and their balances. Upon clicking on the individual account you are presented with a more detailed account summary, including your agreed overdraft limit and the transactions within that statement period. You can also click below to view your previous statements.

      Setting up a payment to an account takes about five minutes initially, but once you have that set up the account remembers that person so next time you only have to click on their name and enter the amount and you can pay your bills in a couple of minutes!

      I have once locked myself out of my account by getting security information wrong, however this was solved very quickly by calling the bank. I merely had to run through some of security details so they could verify it was me and I was able to reset the the piece of information and get my account up and running again.

      I would definitely recommend this service to a friend, it has made my banking with the co operative a lot simpler, and has saved me from many visits to the branches.

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      15.01.2011 19:16
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      A totally easy way to open an account

      Hi - just thought I'd give a review on my recent experience with applying to join the Co-Operative Bank.

      I have, in the last few years banked with Barclays and also Santander - and I am so glad to see the back of them. My mum said that she and my dad were going to start banking with the Co-Op so they'd let me know how they get on.

      I decided that I'd apply over the phone and see how I got on! So the other Friday night, I picked up the phone and spoke to a Customer Service Rep - Barbara! What a friendly soul, within ten minutes my application was processed and pre-approved, so impressed was I - I opened a savings account too!

      During the next week I phoned and spoke to Angela - who happily informed me that I had been approved and my account was opened. As I needed to ensure my salary was paid in on my next pay day so she said to pop along to my local branch they'd be able to give me my details.

      Popping along to my local branch the lady on the till greeted me with a friendly smile, no hoops to jump through, just showed my passport and away I went with account details in hand.

      This week I have received my savings card and my Bank card - I was surprised to see it had Visa Debit on it - so I phoned the Customer Services up - Cath - reassured me that it was correct. I confirmed I didn't have an overdraft facility as I only wanted a basic account.

      My experiences with other Banks was to be bamboozeld into opening the type of account I didn't really want, then felt pressured into making appointments with their life insurance service or mortgage arrangement service (which came hand in hand with having to open other 'supporting accounts') - whereby I'd ulitimately waste hours of my time sifting through my financial income and expenditure, and end up not taking up financial products.

      When I did need help with something, my previous bank said a flatout 'no - can't help you here' with and insincere smirk tacked onto the end!

      My experience with the Co-Op Bank has been plain sailing, I didn't have to jump through any hoops, the whole process felt easy, straight forward and down to earth (and I haven't had to make appointments to look at my mortgage or anything!)

      I can't wait to start my journey with the Co-Op Bank.

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        10.07.2010 14:40
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        I find it incredibly useful, and log on most days

        I have been using the co-operative bank for nearly 15 years now, and using their online banking service for about 5. This review is just of the website, not the bank itself, in particular their online personal banking service.

        The website is very well designed, it is instantly recognisable as belong to the co-operative brand due to the familiar logos, colours, and design elements. From this one website you can access all co-operative financial services including mortgages, insurance, investments and credit cards. These are accessed via 'tabs' at the top of the page while the main body of the home shows featured products and special offers. The 'contact us' button is very noticeable at the top left of the page which is always a bonus to me as I like to be able to get in touch quickly and easily. It takes you to a list of useful telephone number (which are actually useful!) and instructions for how to get in contact with the right people whatever your query.

        To get into the personal banking application, you select the 'Banking Login' tab at the top right. You will be asked to enter your account details and some security details to confirm you are who you claim you are! Once the system has verified these details, you will be shown a very clear and simple screen displaying all your accounts with their balances, their details. There is a menu screen down the left with different options for managing your accounts, if you have multiple accounts, you just click on the one you want and it will be highlighted so you know which account you are currently working with.

        You are able to make transfers, pay bills, set up and amend direct debits and standing orders, view statements and perform account admin such as ordering a new chequebook or changing your contact details. For some of these actions you will need to use a card reader for extra security, but one of these will be sent to you by post when you register for online banking and its very easy to use.

        I find co-operativebank.co.uk to be a very easy to use and helpful website. I log on nearly every day and my information is always accurate and up to date. I do most of my account management online now and very rarely need to call the customer services phone number. I find the site very user friendly and straightforward compared to other banks, which makes it more accessible . I especially like being able to see all my accounts (including credit cards, loans and mortgages if you have them) listed in one place.

        If you bank with the co-op but haven't yet signed up for their online banking service, what are you waiting for?! It will make managing your money much simpler and faster, and you won't have to listen to the awful 'hold' music the co-op customer service line plays!

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        21.07.2008 15:29
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        Great bank, always willing to help

        I have been banking with the Coop for just over a year now and i really do think that they are a brilliant bank. I was having problems with my last bank (Natwest), so i decided to open up a new account with a different bank, i tried Halifax and Coop. Luckily the Coop account was set up sooner, i decided to keep the Halifax account though. I am glad that i stuck with the coop as my main bank thou.

        I find the staff are really helpful and friendly too. They were also really helpful in setting up my account for internet banking and when i was having trouble with it, they sorted it out striaght away, without any problems. Their internet banking is so easy to use too. I have internet banking set up with both the Coop and Halifax and by far i have to say that the coop internet banking is much easier to use.

        Around christmas time 2007, i was having problems with my card, it seemed someone had gotten hold of my account details and were buying stuff over the internet. I called the coop up straight away and cancelled my existing card and sent out a new one straight away. I was put in contact with the fraud department as well and they made sure that all of the money that had been stolen, was put back in to my account straight away!! Which i was very pleased about, as i had been told that it would take a while to get the money back, but it was back in my account within two weeks.

        Also, i went in to the bank a couple of weeks ago to withdraw some money over the counter. And i ended up leaving my car keys there. The bank were very efficient and rang me up straight away to tell me that i had lef them.

        All in all, i think that the coop are a really good bank. I shall not be moving banks anytime soon. Very helpful and efficient.

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          03.03.2008 23:37
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          Arm Chair Banking

          I've been with the Co-opeative Bank now for at least 15 years and I have had my up and downs with them, however find them relatively fair and I will still continue to bank with them.

          I always like to keep on top of how much money have and always used to be on the phone to them, arranging bank transfers and paying bills, however I used to find most of the time that I was on hold waiting for an operator anything up to half an hour sometimes in which I used to put the phone on speaker phone until some one actually took my call.

          When I first had a computer that is one of the first things that i did, set up an arm chair banking account so I was able to manage my account online and very rarely had to make a telephone call to them. I found this a lot easier to manage my finances, just being able to log onto my bank and find out what transactions had gone through, check latest statements and obviously to find out how much money i have left during the month.

          Th site over the years has continued to change which is great. It shows that it is following the industry and keeping up with competitors. It is extremely easy to navigate around and gives you ability to do everything on line, whether you be a new client, current client or a business.

          If you are a new client looking for a current account, loan or mortgage it give plenty of information and advice online, includig recommendations and also the opportunity to apply on line. I have never applied on line however with most sites like this you do not get a reply instantly, they normally look at your credit history, make a decision and contact you in writing.

          I only normally use this to check the activity on my account. By setting up an online account with them it gives you the ability to check your current balance, check you latest and previous statesment to over 6 months. You can set up standing orders on line and cancel them too. You can transfer fund in between accounts if you have multiple accounts with them which is done in an instance, and you don't have to worry about money hitting your account a couple of days later. It also gives you access the all the direct debits that are set up on you account with details of the dates that monies are due to come out and also the opportunity to cancel them.

          They are very good with security and before you log onto your account, they advise of phishing attacks against them and recommend people not to reply to anything that they receive via email relating to their bank account. for those who are unaware of hwat phishing attacks actually are, these are when you receive an email from a very good replica of the site of through a similar email address asking you to verify your bank details. This is basically a fraudulent attempt to acquire you bank details for misuse. I find this helpful for the older generation who may not be as wise to this.

          I have had a few problems with the bank themselves, however this review is based on the co-operative banks site alone. It is great, gives you the opportunity to manage your finances on line and makes life a lot easier.

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            04.01.2008 18:18
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            I'm happy!

            I've been banking with the Co-op for over ten years now (ever since I was a student) and I've never had a single problem with them. I'm amazed by the horror stories my friends tell me about their banks, considering how easy my life with the Co-op has been.

            I was initially attracted by their ethical policy: they promise to invest your money in as sustainable a way as possible, so it does as little harm to the planet and other people as possible. For example, unlike other banks, they won't fund third world debt, or arms dealers. Though I know they're still a business designed to make money, it makes me sleep a little sounder at night knowing that I'm not investing in really evil practices!

            The customer service I have experienced with them has been uniformly excellent. You can actually reach telephone staff in this country, who are well-spoken and well trained. Perhaps I've been lucky, but I've never had to wait on a hold line for longer than a couple of minutes while waiting to speak to an advisor.
            On the couple of occasions that I've had to ring their emergency line because I've lost my credit card, I've got through in a matter of seconds, and a new card has been mailed out to me by recorded delivery the very next day!

            Their internet banking service is very simple to use, and very convenient. The details you have to remember to log in are mostly personal ones - no insanely long passcodes, which is good for people like me who have the memory of a sieve! I do most of my banking this way, including paying my credit card bill.

            One gripe that I do have with them is that, while their student account is excellent, allowing a large, interest-free overdraft, as soon as you graduate you either face hefty charges for going slightly overdrawn, or you have to pay a monthly fee of £12 to join the Co-op's 'Privilege' scheme. If you're regularly overdrawn, this probably isn't too bad, but if you rarely dip into the red, it's a pretty big charge. While you get a few discounts and rewards for signing up, they don't really make up for the fact that you have to pay well over a hundred quid a year to bank with them! I have never been more than £15 in the red, but on the rare occasion that my balance has dipped below the zero line, I've been charged a whacking great £12 for the privilege of "going overdrawn"! I now keep a float in my account and a careful watch on my balance, and then, at the end of the year, I have a night out on the money I would have given to the bank!!

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            06.10.2001 03:17
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            I'm looking for a better business bank account. But then - isn't everyone? Business banking rates are one of those unsupportable legacies from era of " entitlement mentality banking" which has yet to crumble the way personal banking is doing. They levy charges on you when you pay something in, take something out, or wiggle anything about. They do this BECAUSE THEY CAN, and we pay them BECAUSE WE MUST. Only when some upstart offers an alternative will it all begin to crumble, and until then, the gravy train rolls on. So. The Co-op bank sent me sales literature flaunting their low bank charges - comparing them to the big high street banking alternatives, showing how much cheaper they are. In fact, you have to scratch off the "other banks'" charges to see them - sheer entertainment, I can tell you (I sniffed but nothing) and Lo - the co-ops charges are MUCH LOWER! BUT WAIT MEN, THERE'S MORE TO THIS THAN MEETS THE EYE... You might be forgiven for missing the tiny asterisk on the glossy bumpf next to the pricing chart. Even if you saw it, you might not find, or be able to read, the tiny text at the bottom of the sheet which explains the asterisk. Those LOW LOW CHARGES only apply if you keep your account permanently £2,000 in credit. The charges if you do not are WORSE than the other banks. But ... but this is misleading, and seemingly deliberately so! Imagine my dismay and dissappointment, and in Britain, for goodness sake! So, ever the idiotic optimist, I called their Freephone number, to have a free and frank exchange of views on this. The PhoneDrone of course, wasn't playing ball. (Why do these people all say "Obviously" and "as you can imagine" with mind-numbing regularity?) Realising how futile this was, I asked to speak to the man who supposedly sent the letter - Mr Hodgso
            n, Director of Customer services, I think. This was "not possible" (It never is), but I persisted, and got another number I could call, which I did. Some young buck answered, and he informed me that Mr Hodgson doesn't speak to customers. Of course not. Silly Me. He's Director of Customer Services - what would he be doing filthying himself up by talking to the punters? Anyway, I tried hard to get Mr Youngbuck to accept that the only reason for presenting data this way is to mislead the average potential customer into thinking that what was on offer was far better than what was actually on offer. His inexperience meant that his ceramic mantle of polite, content-free drivel wasn't quite hardneded off, but even so, I couldn't get him to move past his well-considered, highly reassuring position, which was: "well, it's marketing, isn't it - everyone does it". Does that make it right? No. Does it reflect well on the bank? No. Do we need a baseball bat here? Absolutely. Any bank or - any organisation - whose initial customer approach involves this kind of dishonesty, are really giving us valuable insights as to what's under the expensive glossy vaneer, and I for one don't want any of it. It would be rather nice if this were illegal, but I'm not holding my breath for that either. I visited their website. They talk about ethics. Nice touch. I submitted a summary of my views there too. So any day now, I imagine they'll be seeing the error of their ways, and doing the decent thing. Yuh. HAHAHAHAHAHAHAHAHAHA. I'm not mad, I tell you. I'm not mad. Judge Pickled has spoken. The court is adjourned.

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