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Website has unresolved errors -  egg.com Bank
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Website has unresolved errors (egg.com)

TheJoff

Member Name: TheJoff

Product:

egg.com

Date: 15/08/06 (128 review reads)
Rating:

Advantages: None

Disadvantages: Bad website

On 2 occasions their website has had issues. I've had to resort to the phone on both occasions. They seem to think I can't use the website properly (I'm a web developer). They don't acknowledge what you say in your messages. You phone and tell the staff and they aren't interested.

The first occasion, errors on their website led to some real hassle on my part. On the second occasion, after 3 emails and a phonecall and a week later, the issue still isn't resolved.

If you like telephone banking, egg is the one for you, but for online banking, be prepared for stress city.

Their rates aren't particularly good either.

I'm giving a low rating as I signed up for egg purely for their online capabilities, which leave a lot to be desired.

Summary: Faceless idiots

Last members to rate this review:
(14 members total)

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Overall rating: Somewhat useful

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Last comments:
freediveheaven

- 15/08/06

I will stick with First Direct who are strong both online and esecially over the phone.

Follow the previous comments advice to get better ratings and have a read of the recently rewarded reviews from the members page to read some good examples.
Ailran

- 15/08/06

Looks like the two comments below have already said what i was going to!
I+Like+Blue

- 15/08/06

Exactly what's said below and an idea of the issues you encountered might also be helpful/useful to other members/consumers.

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