Newest Review: ... and the training that they must receive. If they are not already doing it, First Direct need to set up their own customer service trai... more
If Carlsberg did banks, it would be First Direct
Member Name: laurasavon
Advantages: Smooth transfer and humans on the phone
Disadvantages: No interest on credit balances
Having decided to change bank accounts a few months ago I thought I would take up First Direct's offer of £100 for switching my current account to them. Having changed banks in the past I was wary of Direct Debits going wrong but I need not have been concerned as it was a smooth transition.
I applied for the account online at firstdirect.com and a couple of days later I received a welcome pack informing me of the process, as well as a form to send to my employer to transfer payment of my salary. Once I had signed and returned the form they were able to contact my old bank and then send me a list of standing orders and direct debits, I was then able to decide which to transfer over and I was given a date that the transfer would take place.
I did have to call them to set up my Internet banking security and was very pleased to have the call answered by a human within seconds (I think their target is less than 12 seconds) and no buttons to press with different options. The lady I spoke to was very friendly and actually sounded human rather than as if she was following a script. Their staff also seem to be trained in multiple areas so there are no passing of phone calls from one person to another.
First Direct don't have high street branches but when I have needed to pay in cash I have used the paying in machine at my local HSBC without problem. Other than that everything can be done online or over the phone to a real person 24/7 with no foreign call centres.
As part of their current account they are currently offering £100 for switching to them, they also offer another £100 if you leave but I can't imagine many people would. Their current account also comes with a £250 interest free overdraft and any switching from your old account is done by First Direct.
Summary: First class