First Direct Reviews

I have been with First Direct for about 20 years, or at least since they started. In short they are flippin' brilliant. I can honestly say I have never ever experienced an error, fault, or problem with them and I have my mortgage and many other products with them. One thing that really consistently impresses me is ...  Read the complete review

I recently moved my current account to First Direct and so far have had an excellent experience. I would thoroughly recomend this bank if you are thinking if switching. The move itself was very quick and straightforward with all my direct debits and standing orders moving without a hitch. They even to the time to call me ...  Read the complete review

I joined first direct when they were offering a £125 joining incentive (through money supermarket). The usual incentive is £100 which is not to be sniffed at! Switching went very smoothly and they kept me informed every step of the way. The £100 incentive was paid pretty quickly (less than 6 weeks if I remember correctly) unlike ...  Read the complete review

Having decided to change bank accounts a few months ago I thought I would take up First Direct's offer of £100 for switching my current account to them. Having changed banks in the past I was wary of Direct Debits going wrong but I need not have been concerned as it was a smooth transition. I applied for the account online at ...  Read the complete review

I've been with First Direct for about 7 years now. I started banking with them when I finished Uni and have never thought about changing since. The best bit i sthe online banking, I never need to go to a branch and hardly ever need to call customer services. I do all my banking online, its just so convenient. Its so secure and easy ...  Read the complete review

First Direct is a marvellous bank! I cannot understand how HSBC is so poor at service and so inefficient when First Direct is so fantastic and you can have someone to speak to in minutes! First Direct are owned by HSBC - I cannot believe it!. If HSBC were like First Direct - it may be the only bank in the world by ...  Read the complete review

Since the age of sixteen I have dealt with; Natwest, Barclays, Llyods, Nationwide, The Post Office/NSI, Alliance and Leicester and First Direct who are by far and away the best. My recent dealings with Alliance and Liecester have made me realise just how good First Direct are. Don't get me wrong First Direct really don't have the best ...  Read the complete review

First Direct are probably the best out there in my eyes, a really modern fresh approach to banking. This is despite it being owned by a large group like HSBC which you would imagine them to be swallowed up in the massive HSBC group Most of their charges are the same as most banks but they do tend to take a more reasonable ...  Read the complete review

First Direct To be honest I am a bit of a 'tart' when it comes to financial products. I move to the latest deal as soon as possible to benefit. The main reason I moved to First Direct was for the £100 incentive alongside the £250 interest free overdraft which is a great offer. I was expecting to stay for a year and then move on but ...  Read the complete review

We had been banking with HSBC for years - I think probably because it was one of the first banks to suspend charging - so this must be at least 25 years ago , and really didn't feel the need to change. However one of the conditions of our mortgage was that we had to take the bank account. We didn't need to switch everything ...  Read the complete review

After moving banks 6 months ago to the Halifax I wasn't overly happy. I had heard good things about First Direct so looked at their website. They were offering (and still are) £100 for moving your account over to them and another £100 if you decide you're not happy with them and want to leave. This got me ...  Read the complete review

I want to begin by saying that I have banked with many banks over the years, and have not received good service from ANY of them. They have all been appalling. EXCEPT First Direct. I only switched to them to get the £100 free money they offered, but I have been so pleasantly surprised that I have actually then stayed with ...  Read the complete review

You will not find any First Direct branches on the high street and this is because it is purely a telephone and internet based bank It has been in existence for about 15 years and so could be considered one of the pioneers in its area. At the time I became a customer, I don't think any of the other High Street banks offered this kind ...  Read the complete review

My dad introduced me to First Direct as he had been with them for a number of years and unlike so many banks these days, they provided him with an A-1 service. So, having had umpteen issues with various other High Street Banks, my husband and I decided to give them ago. That was about 4 years ago and I have never, ever had a ...  Read the complete review

I joined First direct in 1990 when they first started and have never regretted it. I primarily use it online, which has a very easy interface and one set up on your PC is secure. Telephone help is UK based (thank goodness!) and has always been first class. For long standing customers you get pro-active ...  Read the complete review

One of the best things I ever did was switch my bank account from Abbey National to First Direct. The transfer process was easy. Once I had sbmitted all of my details on the application form a welcome pack was sent out and this contained a form to transfer my salary and another one to transfer any standing orders and direct ...  Read the complete review

After 10+ years still Excellent - Advantages: Courtious & friendly, Efficient, Clear Communications - Disadvantages: Low interest rates (but you get what you pay for)

I can't sing the praises of First Direct highly enough, and I can't recommend them fast enough. Back in 1996 I was reluctant to move my bank account from NatWest, as I had been banking with them for about 7 years; I thought it would be a hassle. But then NatWest changed the way I could get in contact with them (I couldn't ...  Read the complete review

First Direct are one of the most helpful banks I've ever had the pleasure of dealing with, they are quite ahppy to hel pyou out if you need it. Just recently we went overdrawn, I called FD, asked them if we could temporarily extend our overdraft, and it was done instantly. Just like the adverts say, I can call my bank any time, ask ...  Read the complete review

I have been a customer of First Direct ever since they first began trading and I have had no cause for complaint so far. I originally transferred my account to First Direct for two reasons, firstly because they were offering interest on a current account and secondly because they offered to put £15 in the account to start me ...  Read the complete review