firstdirect.co.uk

I was with LloydsTsb since I left school until last year = a long time. I'm a bit of a tart with all of my other accounts, utilities etc but I've never felt the need to change my bank account and I was fairly happy with them. In October I applied for an offset mortgage with First Direct who are a division of HSBC. They don't have branches and everything is dealt with online or by telephone but you can pay in money at HSBC branches. Their telephone operators are excellent. Very friendly, helpful and polite. I cannot fault them. The service I have received has been exemplary. I was informed by text message at every step as my mortgage application ...  Read the complete review

I know that I have written a few reviews recently about First Direct (a division of HSBC Bank plc) and their products and facilities and 'no', I do not work for them and am not on any commission! However, I would be delighted to work for them as I think they are absolutely first class..... After 30 years of banking with the Halifax I moved to First Direct for my banking. The reason I moved was because I took out a mortgage with First Direct and one of the conditions for getting a mortgage was that I had to open a bank account with them. I can quite honestly say that First Direct are like a breath of 'fresh air' in the world of banking. This is one ...  Read the complete review

I moved to First Direct a couple of years ago as I had heard good things about their products and their customer service. The £50 that they were offering to anyone who switched to their current account didn't exactly put me off either! OK, their products may not be the best and you can find better interest paying accounts elsewhere, but this is a proper solid bank that is not going to go bust anytime soon. If you want an internet bank account together with the security of knowing that your hardearned money is sitting in one of the largest high street banks then this is probably the account for you. I also have to say that I have not been ...  Read the complete review

Since joing First Direct a few years okay, I dont think I would be able to consider using another Bank again, I use them for my Credit Card , my wages are transferred into my account every month, I have an ISA with them and an E-Savers account. In my opinon the First Direct Fraud team are brilliant on several occasions they have phoned me (mostly when Im abroad) within 5 mins of me trying to make a transaction from a cash machine in a town/country which I have never visited. They are on the ball, which contiunously makes me feel secure in the knowledge that my money is safe. Being an online bank is the best thing about First Direct, the website is clean , ...  Read the complete review

First Direct are my bank of choice and the one wher my salary is paid into every month, First Direct is part of the HSBC Group and while it is an internet bank you do have access to the branches to pay money in through if you want, I have only eer done that once in the three years I have been with them. The rest of the time I use the post for cheques and then the internet for everything else. The website is well set out and easy to navigate, the background is black with the products down the left hand side and a few large adverts in the middle, across the top are the log in links to be able to access you account, when you go to the log in section a seperate ...  Read the complete review