firstdirect.co.uk Reviews

I have been with First Direct for three and a half years, and I must say their customer service and range of products has been brilliant. Although there was a frustrating long wait in the early days while First Direct set up their Internet Banking service, the facility is now running smoothly, and offers me access to my latest balance and ...  Read the complete review

I opened an account with First Direct about 2 years ago - a joint account with my live-in girlfriend. They were excellent - a £500 overdraft, low charges, and fantastic service regardless of what time you called. The cherry on the cake came when we broke up. This was in November, and we had two joint accounts at this point, both with ...  Read the complete review

10yrs + as a customer - Advantages: available 24hrs a day, top bank to deal with - Disadvantages: dull stationary

Overall, first direct bank is above average but it is let down by its Visa department employees who seem to think it is their right to make life difficult for you. I remarked to one of their bank operators: "The rest of you are very nice but your Visa department staff seem very 'up' themselves" Silence. She ...  Read the complete review

-BEGINNING- Having joined First Direct back in 1996 shortly after leaving Uni (and my dodgy Student Bank Account) I was most please with the whole set-up. From initial contact to opening the account to the transfer of all existing direct debits and standing orders. Even back then they were the best at transferring your account which can make ...  Read the complete review

I only joined first direct about six months ago because I wanted an account that you can manage online- when I found first direct through a web advertisement I thought -"this is just what I'm looking for" So off I went applying online for a new bank account. Within a week I had a welcome pack and plenty of material to read ...  Read the complete review

I have been with First Direct for around 6 years and in that time I have never been treated unfairly nor waited ages to speak to someone. ANSWERING PHONE: In the time I've been with them, only twice had it rung for long enough to hear the "Please be patient,etc etc" voice message. HUMAN FACTOR: One the occasion when ...  Read the complete review

I have been banking with First Direct for over 5 years and I believe that they are right out in front with their customer service. I even had a call centre staff member asking if anyone had sung happy birthday to me when I phoned up for my balance on my birthday. Small things such as these make all the difference. I started banking with ...  Read the complete review

I changed my bank to First Direct almost two years ago and I can't say I've regretted the move. Their T&C's are pretty much the same as other banks - except that straight away, I noticed that they offered me a 150% increase on an agreed overdraft and double the amount to withdraw at a cash machine than did my previous high ...  Read the complete review

Castlebinn: 'I'm a bit short of cash this month so could I extend my overdraft from £800 to £1,200?' First Direct telephone operator: 'That's fine, sir. I'm authorised to extend your overdraft facility to £23,000.' Flash - sipping cocktails with Mrs Castlebinn on a sun-kissed tropical beach with ...  Read the complete review

With First Direct you just pick up the phone and (after giving them three pieces of security information) you can arrange a direct debit/standing order instead of filling out the form and sending it off. Just pick up the phone If you realise your account is going to go badly overdrawn and incur hefty fees. First Direct ("FD") ...  Read the complete review

First direct started off as a telephone-only bank. It now offers other banking channels. My wife and I have had an account – well, several accounts actually – with first direct (the lack of capitals is intentional) since they started up, over ten years ago. I first chose first direct partly because they offered good current ...  Read the complete review

Here you are an improved opinion from me. I would like to express my opinion about First Direct Bank. One morning, I received some mail. And along with that was a leaflet about First Direct. It said that if I open a Bank Account with them, I would get £15.00. I know the amount is not that big but still it tempted me to open an ...  Read the complete review

I have now been banking with First Direct for well over 4 years now, and have used a lot of their services. From the begining when everything was telephone banking right till now when you can do everything on your PC or WAP phone. Their customer service has been 'outstanding' nothing is too much trouble for them, and you even ...  Read the complete review

I have been with First Direct since they first started & I can honestly say that I haven't one bad word to say against them. I was with Midland (now HSBC)for more years than I care to remember & was always very reluctant to change (all the hassle of changing direct debits, salary pay-in, etc, etc!!) When I received an offer in the ...  Read the complete review

I have banked with First Direct for 10 years without a single problem, something which I cannot say for virtually any other financial institution I have dealt with. First Direct started telephone banking in the UK and basically provide everything you need at your convenience. You can phone at any time and unlike some telephone banks you ...  Read the complete review

First Direct bank, like all banking operations, has one main objective; to separate its customers from as much of their money as it dare get away with and convert it into huge profits for its shareholders and bonuses for its directors. It does this by dealing in money, your money, and by making charges when it lends money to its customers. ...  Read the complete review

Words only cannot describe how it feels banking with First Direct. I would sum them up in 1 simple expression :) I have been with them over just over 2 years and not once have they made a mistake, bombarded me with mail, tried selling unwanted products/services. All of their telephone reps sounds happy, they never use jargon, ...  Read the complete review

I had always been impressed with FD's rather eclectic style of advertising, especially the ones with Bob Mortimer in so I was well aware of the brand. I didn't know anyone who'd been a customer of theirs though and they were part of the Midland Group at the time; my wife had had problems with the Midland not listening a few times so I ...  Read the complete review

I've used firstdirect since they opened. To explain exactly what firstdirect are all about, I remember that they sent me a birthday card one year. That should tell you all you need to know about them. When you ring, you get human beings, who (I've since discovered) have been trained NOT to have a telephone voice. ...  Read the complete review