firstdirect.co.uk Reviews

One word to describe First Direct - WOW What a fantastic bank. They sure got it right when they created this online bank. I joined up to First Direct about 4 years ago when it was just a phone based bank, and since then I have had no problems what so ever. once I went overdrawn by accident towards the end of the month, ...  Read the complete review

If you are looking for a great .com bank for your fincances remember the battle is getting tough. Yes there are fantastic interest rates etc, but I am sure safety is the best option! Well take a look at First Direct the are one of the leaders and here is my experience with them so far! First Direct was the first bank ever to launch in the ...  Read the complete review

Don't do it! This is not a nice bank. I was with them for approximately 4 years, until about three months ago, when I finally cut them loose. In the twelve months prior to this, checking my account, I paid £781.15 in bank charges on my current account. Their bank charges are even more extortionate than other banks, for example the charge for ...  Read the complete review

According to their press ads, First Direct gets recommended by existing customers every 4 seconds, and I'm one of those customers. I've been with First Direct more or less since their launch ten years ago. At that time, the idea of 'branches' banking had an appeal, and being able to speak to my bank 24 hours a day was a big selling ...  Read the complete review

It's true, I LOVE MY BANK! Am I mad? Well perhaps, but not where banking is concerned. I've been with First direct almost since they started, when they revolutionised banking by introducing telephone banking. Telephone banking was so easy, convenient, what could be better, well PC Banking (aka internet banking) ...  Read the complete review

I have been a customer of First Direct ever since they first began and have had no cause for complaint so far. I originally transferred my account to First Direct for two reasons, firstly because they were offering interest on a current account and secondly because they offered to put £15 in the account to start me off. Well you all know ...  Read the complete review

I have had a first direct account for 3 months and so far I am amazed. There have been no mistakes and i can keep track of where my money is 24 hours a day, 7 days a week both on-line or by phone, and i can use any hsbc branch. I have a current account, Savings account and credit card with first direct. This makes keeping track of things ...  Read the complete review

Internet Banks have been around for many years now, and it seems their popularity increases on a daily basis. The concept of Internet banking doesn’t differ from your average high street bank account, just that you can access your details 24/7, and from anywhere in the world. And so a few months ago I decided to take the plunge and sign up ...  Read the complete review

I have just opened a firstdirect account after about a month of pondering. I posted the form on thursday and I had by monday a cheque book, switch card, bank details, pin numbers and a welcome pack. This just goes to show what a brilliantly operated bank it is. I am a memeber of the HSBC who are run by first direct and even then they have ...  Read the complete review

Having been fed up by the poor service I was recieving from Lloyds TSB I decided to look for an internet bank. With a wide range of the new banks available I used Dooyoo opinions to find the best of the bunch. The vast majority of comments on First Direct were favourable, so have signed up with them. The ease in which the account was set ...  Read the complete review

I have been First Direct customer for about ten years. I first applied for my account through a mailshot offering £15 for new accounts. As they had set-up the bank as a telephone only service I thought it would be a good move and proceeded to complete the application form and cancel my account with the Halifax Building Society. As far a I remember ...  Read the complete review

I have been banking with First Direct [FD] for 5 years, so when HSBC launched their new FD internet banking on 18 July 2000 I immediately signed up. Although First Direct may not be paying the most competitive interest rates for internet banking, one of the best things about FD banking is that you can still operate your account by ...  Read the complete review

We already had a first direct account when the PC banking was launched. Initally PC access was done via a direct dial up server using a browser, not via the internet. After about a year and a bit things changed and access was opened up. I had my reservations at first, but once I found that I could access my accounts through my work firewall and ...  Read the complete review

I have been banking with First Direct for a couple of years and have made full use of the internet and mobile phone side of things. As in other opinions, there is always someone there when you need them, and you can do everything you need to when you want to. The web site changes quite often making it even easier to use, but not so that you ever ...  Read the complete review

I have been using First Direct for three years despite their lack of student banking facilities purely due to the outstanding level of customer support offered by the staff. I mean, is nothing too much trouble for these people. Not that I'm complaining - its just that I had rather got used to indifferent service, rude staff ...  Read the complete review

For me, banking is much more about uncomplicated and fair service than half a percentage point here or there. In over eight years of banking with First Direct, I have received continuously excellent service and total satisfaction. Where to begin? Firstly, I changed over my account from NatWest because of a recommendation, and having grown tired ...  Read the complete review

I already has an account with First Direct when I went online so it seemed only natural to sign up for internet banking. I have not regretted it. When I signed up you had to request a CD and install it which was a bit of a pain but now I believe you can sign up online both to open an account and use internet banking. The site ...  Read the complete review

Like some other writers, I have been a First Direct customer almost since their opening. When we got married, by husband moved his account from Barclays because of a history of mistakes and un-cooperative attitude. Now he is having problems, and so am I. The basis of this seems to be their call centre staff, some of whom are ...  Read the complete review

First Direct are I am afraid on my black list, though I have seen other opinions on this site praising their service I have found them to be rigid and inflexible with no real interest in the customer. An offspring of Midland, who soon after were taken over by HSBC First Directs philosophy is simple, take away the highstreet from a ...  Read the complete review

I have held accounts with most of the high street banks, all of the big four included. My recent experience with Lloyds TSB made me decide that enough was enough and that they weren't having any further dealings with my money. So I stepped off the high street and into the super highway. I haven't looked back since. First ...  Read the complete review