firstdirect.co.uk Reviews

I have been a customer of First Direct ever since they first began and have had no cause for complaint so far. I originally transferred my account to First Direct for two reasons, firstly because they were offering interest on a current account and secondly because they offered to put £15 in the account to start me off. Well you all know ...

I have had a first direct account for 3 months and so far I am amazed. There have been no mistakes and i can keep track of where my money is 24 hours a day, 7 days a week both on-line or by phone, and i can use any hsbc branch. I have a current account, Savings account and credit card with first direct. This makes keeping track of things ...

Internet Banks have been around for many years now, and it seems their popularity increases on a daily basis. The concept of Internet banking doesn’t differ from your average high street bank account, just that you can access your details 24/7, and from anywhere in the world. And so a few months ago I decided to take the plunge and sign up ...

I have just opened a firstdirect account after about a month of pondering. I posted the form on thursday and I had by monday a cheque book, switch card, bank details, pin numbers and a welcome pack. This just goes to show what a brilliantly operated bank it is. I am a memeber of the HSBC who are run by first direct and even then they have ...

Having been fed up by the poor service I was recieving from Lloyds TSB I decided to look for an internet bank. With a wide range of the new banks available I used Dooyoo opinions to find the best of the bunch. The vast majority of comments on First Direct were favourable, so have signed up with them. The ease in which the account was set ...

I have been First Direct customer for about ten years. I first applied for my account through a mailshot offering £15 for new accounts. As they had set-up the bank as a telephone only service I thought it would be a good move and proceeded to complete the application form and cancel my account with the Halifax Building Society. As far a I remember ...

I have been banking with First Direct [FD] for 5 years, so when HSBC launched their new FD internet banking on 18 July 2000 I immediately signed up. Although First Direct may not be paying the most competitive interest rates for internet banking, one of the best things about FD banking is that you can still operate your account by ...

We already had a first direct account when the PC banking was launched. Initally PC access was done via a direct dial up server using a browser, not via the internet. After about a year and a bit things changed and access was opened up. I had my reservations at first, but once I found that I could access my accounts through my work firewall and ...

I have been banking with First Direct for a couple of years and have made full use of the internet and mobile phone side of things. As in other opinions, there is always someone there when you need them, and you can do everything you need to when you want to. The web site changes quite often making it even easier to use, but not so that you ever ...

I have been using First Direct for three years despite their lack of student banking facilities purely due to the outstanding level of customer support offered by the staff. I mean, is nothing too much trouble for these people. Not that I'm complaining - its just that I had rather got used to indifferent service, rude staff ...

For me, banking is much more about uncomplicated and fair service than half a percentage point here or there. In over eight years of banking with First Direct, I have received continuously excellent service and total satisfaction. Where to begin? Firstly, I changed over my account from NatWest because of a recommendation, and having grown tired ...

I already has an account with First Direct when I went online so it seemed only natural to sign up for internet banking. I have not regretted it. When I signed up you had to request a CD and install it which was a bit of a pain but now I believe you can sign up online both to open an account and use internet banking. The site ...

Like some other writers, I have been a First Direct customer almost since their opening. When we got married, by husband moved his account from Barclays because of a history of mistakes and un-cooperative attitude. Now he is having problems, and so am I. The basis of this seems to be their call centre staff, some of whom are ...

First Direct are I am afraid on my black list, though I have seen other opinions on this site praising their service I have found them to be rigid and inflexible with no real interest in the customer. An offspring of Midland, who soon after were taken over by HSBC First Directs philosophy is simple, take away the highstreet from a ...

I have held accounts with most of the high street banks, all of the big four included. My recent experience with Lloyds TSB made me decide that enough was enough and that they weren't having any further dealings with my money. So I stepped off the high street and into the super highway. I haven't looked back since. First ...

If you already bank with First Direct, even if you've been using their website as well as the telephone service, you can get enhanced rates and a few other useful benefits by switching your accounts to full internet banking. The interest rates are higher, the automatic overdraft limit goes up to £500 (instead of £250), and the ...

Let's face it, in your average working day, how on earth do you fit in the time to go and see your bank manager? especially when in my experience, I had to see the manager of my old bank for the least little thing, including an overdraft!! I had been hoping and praying for an easier alternative to arranging financial matters and ...

I joined 1st direct after having a massive row with the manager at my high street branch of the Midland over an overdraft he wanted paying back. I had at the time two babies and no money, we lived on beans for a month!!! I saw the advert offering me £15 to join and decided to give it a go, even though it was still a part of the then ...

I have been a customer of First Direct Banking since they started up several years ago as a telephone bank and I have nothing but praise for them. I have a cheque account and 2 savings accounts with them and the introduction of PC banking, (only just become widely available with them but I have been on the pilot scheme for over a year now) ...

I was sceptical about using a bank over the net, but was fascinated by the idea. I took the plunge and opened a First Direct account and have never regretted it. Apart from a small gliche setting up(which the banks excellent customer help service talked me through) plain sailing. Its user friendly even for the most technofobe person. ...