My Step-Son Matthew bought a TV through Dixons and had a Beneficial Finance loan, part of HFC.
A month ago, I started getting phone calls from HFC on my ex-directory home number which is also TPS registered.
They wouldn't talk to me but wanted to speak to Matthew. I told them because of his working hours they'd never managed to speak during their office hours and should phone him on his mobile number, which they had.
These calls persisted and last saturday, my having worked until 6:00a.m, was awoken by a call at 08:45 from HFC. I was furious and told them the number they had rung was my private number and I did not want them to phone this number again; if they did, I would report the matter to the OFT for harrassment.
Today they rang again. I am making a formal complaint through the Financial Ombudsman Service.
I dont think there is anything wrong with the hfc buy now pay later options we took out this last year and we have just paid it in full as agreed when we started. We received 1 letter at the beginning of march stating that the scheme was nearly up and that we would start paying interest if we did not settle the account by the date stated, a week or so later we received another 1 with direct instructions and a slip with the information on to return with the cheque if we wanted to settle, both these letters stated the same address to post to and the same date in which it should arrive by. It was all very straight forward and very easy i would reccomend this way of buying!
The thing people forget is when they send payments is that cheques take a while to clear and if they havent received that cheque by the date that they state in their letter they will certainly not tell you they will just return your cheque and then they will charge you interest and you will have to pay it over the time that you agreed in the beginning!!
Just remember to allow enough time for it to reach them (2-3 days postage time) and then the clearance on top (3-7 days cheque clearing) also dont forget that it make take a couple of days floating around their office too.
Hope that helps any one out
Operating Manual for All HFC Staff
Acts of parlimant are things to be ignored.
County Courts are 'Freindly' Customers are 'enemy number 1'
Bounuses are based on how effective your harrassment of customers is.
Show no mercy, reason or logic just hound your pray untill either they are dead or they pay in full by one lump sum.
If all else failes lie and cross your fingers
good luck... ... ... ... ..
Beware of even the buy now pay later offers! - Advantages: It's probably not directly their fault that high street chains may mess up the paperwork or mis-sell - Disadvantages: Much small print which needs to be read very carefully before signing anything, Very slow at accepting payment in full and sending out closure letter, Will require you to communicate with their customer service at some point...
I have a loan with the Household Bank and I will admit that I signed up for it in a rush and without reading information properly and doing a cost comparason. I am paying 26%pa interest on my loan. I wasn't forced to sign up for the loan that took, but I feel that I was rushed into agreeing to take the loan, also when I rang up about refinancing the loan to a slightly lower (but still higher than the average credit card) I was told that I would be able to borrow more and pay the same amount a month, when i asked what i would do with it, I was told that I could do whatever I wanted with it. I think that this is a bit irresponsible, and maybe this attitude is sales target orientated. Processing a loan is very fast, but processing anything else involves writing - not phoning your branch with the information, then the branch sending you a form to fill in and send off to the head office in Birmingham. I have been a bit disorganised with my money on a few occasions and my credit rating needs to be built up again, but in 3 months, I am going to be looking for a new loan. On a positive side, branches are opened at convenient times. The Household Bank will lend money to people who other banks won't lend money to, if you are one of these people, think - Can I buy something a little cheaper, perhaps second hand on E-bay, or do i really need this loan?
And now called Household bank - but you'll never fool me!!! I brought my fridge freezer and washing machine from them through Interest free credit for a year - over 3 years ago now, and yet my experience with them was so bad I still feel the urge to warn people about them nearly 4 years later! We brought our goods from a big well known electrical goods place, and as we were moving into our first house money was tight and the interest free credit for a year was more that appealing – in fact kind of essential! Our first hint of a problem perhaps should have been in the store, I realise it was partly their fault that the following occurred and they gave me £30 voucher for my trouble. Anyway, whilst still in the store, we had to go through the palaver of having our previous addresses checked for the purpose of the credit check. As anyone who has recently moved (as we had in the last 6 months) it is a real pain and the inexperienced lad who took our details got mightily confused. Firstly he tried to sell us the wrong fridge freezer, then after I pointed it out, he made our delivery address our present address, despite my telling him about 5 times that we were about to move and wanted to goods for our new house. I actually had to go back in the store from the car where I noticed this mistake, and his supervisor manually wrote the correct delivery address on the slip. This is the crucial bit remember this!! So a year goes by, and I’m thinking, I really should be hearing from HFC soon about settling the account, but no word, so I contact them and to my dismay discovered that my interest free period ended the previous Wednesday, and now I would be subject to a years worth of interest around £140 on top of the price of the goods, which came to less than £500. I argued my case until I was blue in the face, I hadn’t received any letter to inform me the date was due – which they did not believe ̵
1; and why – because it was sent to my old address as the store I brought it from had made the change manually and not updated their computer system!! I argued it was only a couple of days late through no fault of my own, but to no avail. Eventually, the woman I spoke to suggested I swap my account to a loan account and in doing so I could claim £30 cash back and £50 bonus. This made the interest I would have to pay back around £60 – feeling I had no choice I agreed. A week or so later and I had received all of the bumph and even a cheque book I think, but had no mention of the £80 I was due to be credited. I called again and was told the person I originally had spoken to was away, and they would see what they could do. Another week and I was credited the £30. I called again and was told that the person I had originally spoken to was no longer working for the company. I asked to speak to the manager and asked where my £50 was? She said that was a “recommend a friend incentive” and therefore I couldn’t have it and the original girl was wrong to say I could – but I would not have opened the account if it hadn’t been for the money!!! I wrote a letter, and then another one and eventually after about 6 months they agreed to credit my account with £50. I believe it could be argued that it was my responsibility to ensure I paid before the year was up – although I would dispute this! But the worst part of this whole experience has been calling again and again, fighting my way through the sales people to speak to the manager, the uselessness of the staff never returning calls, and the general bad service I had received. Until recently, I still had calls from them, almost monthly, from their horrible sales teams, trying to chat about “would I like to go on holiday this year, did I fancy a new car” they could help because I had such a good credit rating! I would
tell each person to remove me from their calling list, that I did not want to be contacted except for via letter, yet I would still get them hounding me like the hounds of hell they really are!! Ok calm down. Basically I never want to do business with them ever again, but they are everywhere doing their interest free offers in comet, currys, courts and probably plenty other places too. Please just be warned…. Thanks for listening, this has been quite therapeutic actually, I feel the tension of the last 4 years just slipping away!
Beware of buying anything on a buy now pay later, interest free scheme. We bought a washing machine from Currys on " buy now pay later". what happens is you buy the item and pay nothing for a year, then after the year you either pay the amount in full with no interest,or pay in instalments with added interest. we chose to pay the amount in full after the year so as not to pay any interest. When the payment was due after the year, we were told we had to pay through H.F.C.bank. We sent a cheque to H.F.C bank at their head office in Birmingham, About 2 weeks later they informed us they hadn't recieved the cheque, in which case started to charge us interest, when we phoned up and explained we'd sent the cheque they said they had not recieved it,& that it should not have been sent to head office in the first place, but paid into H.F.C bank in the town. we had to cancel the cheque though our bank and go into H.F.C and supply another one!!! It must have been about a month later when they found our original cheque and returned it to us, with no apology. Last year we decided to buy a bed on the same "buy now pay later -interest free"this was due for payment on 7th August, again we intended to pay the full amount on the date due. We recieved 2 letters from them telling us the money was due on 7th August. or pay interest.(which we already knew!!!) Then we recieve a letter on 5th of August informing us that if we intended to pay by cheque it must be recieved by 2nd of August so the cheque can clear in time (huh!!) Apparently this letter was sent out on 16 July!!! We went in the bank on the 7th and paid it, afer leaving the bank we returned to the car to go home only to find my husband had left his mobile phone in there, when he went back to get it he walked in picked up the phone and walked out, no-one was around except one bloke in the back talking on a phone, the girl he dealt with was not around, any-one could
have walked in there and picked up his phone and walked out with it When you buy these items on "buy now pay later you do not know you are dealing with H.F.C.bank I suggest if anyone is thinking of doing this they find out first , we certainly will in future.