I have banked with the Halifax for over twenty years now and I can honestly say that I have never had any problems with them or any reason to complain. Sure it is a bank, so everything they do is in their own interest, and they are always trying to sell me more products, but that is the same for all banks isn't it. Aside from that, they are a pretty good institution and I have never had reason to not trust them with my money.
I have various accounts with them including a current account, a joint account and an ISA, as well as a credit card. One of the things I like about my Halifax accounts is the ultimate reward account, which gives me various useful benefits including free breakdown cover, annual travel insurance, mobile phone insurance and other things. It does work out good value for money, even with the monthly fee. I also get a £5 reward per month on both my current account (in lieu of interest) and my credit card (when I spend £300 on it) which, considering the interest rates at the moment is a nice touch.
The online website is very easy to use and seems to be very secure. It means that I very rarely have to visit the bank proper, which is very convenient and a much better way of banking I think. The help pages online are great too, although I very rarely have reason to use them considering that the online functions are so extensive.
The best thing about Halifax though is the call centres. I have spoken to them a few times over the years and every single person that I have spoken to without fail has been helpful and friendly and faultless. They are always happy to help and are always knowledgeable about the bank and so give you a sense of trust and faith in them.
Definitely recommended. The only reason I have given them four stars at not five is because i don't think any banking institution deserves a full five stars!
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I switched to Halifax last year to take advantage of their £100 switching reward just before my Christmas expenditure hit. Halifax were offering the 7 day switching service, and true enough it went perfectly to plan. I recall that the process was easy, all taken care of by them, and done within the agreed time frame. When I opened the account and made the switch, the £100 bonus was credited immediately - i.e. even before the main account transfer had landed.
With the reward account that I opened, there is a £5 monthly bonus which is paid into the account if you pay in at least £750 in the month, have two direct debits coming out, and remain in credit. Fortunately I do meet these criteria so this is a genuine free £5 a month for me.
I only use online billing and account management, I don't have a local branch as such, and this was quite a big deal for me at the time, having always had the comfort of my local Barclays branch directly opposite my workplace. I haven't missed the branch aspect one bit, and have had absolutely no problems with my account as I come up to 12 months with Halifax. The account comes with a Link card, so access to cash, printed balances, mini statements etc are accessible from all Link cash machines.
I find their online banking very intuitive and easy to manage, I have set up numerous savings pots for things such as insurance, holidays and Christmas, and these are easy to switch between. I've also used the online portal to make an international payment and it is easy to make payments for bills or to other people. I also use the app, which is equally intuitive and quick and easy to use.
I was one of those people who never considered the possibility of switching banks, it seemed too much hassle, but when I started to think about it, there was no grounds for my apparent loyalty, so if you are of a similar mindset, I'd have no hesitation in recommending this account, and with the £100 switch bonus, there seems nothing to lose.
The account that I've with the Halifax I've had for numerous years now, and once per month and my bank statements would come up until lately they would get sent to me.
I vaguely recalled wanting to get to the website a couple of years back but got perplexed and never carried on with it, but believed that it was maybe about time I did really take action about it.
As soon as I got into the division, I described the scenario they were able to get an internet ID code for me and I was in - this arrived around two or three days later. Then i went back into the division, and was helped in preparing the remainder of my on-line account.
And with it being able to go with immediate effect, I used to be not unhappy to go back home.
In addition to this, I'd to additionally put in my own password and three digits from my other piece of memorable little bit of information (these three digits aren't as such that is arbitrary but are digits that are unique as requested by the system that is internet).
Once inside, I will see instantaneously my account - the amount of cash that's in there; the sum that I now need to spend, and all the trades which have taken place (like the cash which I took out).
I do also possess the facility of preparing and handling direct debits and even to the idea of cancelling them from here too. Additionally, there are notes that seem even if I'm in my overdraft, or if I'm becoming close to my overdraft limit and becoming close to its general limit.
It's well laid out, also it is hardly difficult to locate whatever it's that you're seeking on the website. This in my own head isn't like that at all, although I'll be fair in saying that I believed that being a website that's linked to your financial institution similar to this could be very hard to get the right path around.
On using this isn't having a web connection in order to get on to it, my only real dilemma, yet this really is for the time being I'm keeping my paper bank statements coming (though they might be). Nevertheless I do understand I can nonetheless locate at least is updated by a financial institution, by means of obtaining a balance.
And to reason, I'd only want to sum up what I think about using this kind of service. On a somewhat negative note, you do have to have an internet connection someplace in order to have the ability to get on to it (my mobile telephone and doesn't really support the web).
But to the plus side, it will give me an immediate upgrade and accessibility without needing to endure the elements in becoming to your financial institution to be able to do this, to what's occurring on my account. I additionally possess the capacity to totally handle my account as best as this system would enable me to achieve this, and get services or any other features which are offered by my bank.
This really is something which I'd totally recommend to anyone no matter the bank that you're with, and at least give it a go.
I wanted to write a review of the experience I have had so far setting up and using an account with Halifax. I originally applied online, but something went wrong with their system and so I went in branch where I live to try there. I walked in and was greeted by a lady on their customer service desk, she was able to book me an appointment for the next day to open an account. She was very friendly and told me who my appointment was with.
I came the next day armed with my address proof and passport. I was seen immediately on time by an advisor. He opened the account within 10 minutes, all I had to show was my passport. He also set up my online banking there and then.
I thought that the service was very helpful, fast and also informative. He offered me a credit card as well with no interest charged for 6 months, and also got me an overdraft with no interest for 6 months. The bank also gave me £100 on the day in my account for switching over my direct debits and salary.
The branch was clean, had lots of space even though it was busy and it was easy to find someone to ask for help. The guy who opened my account made conversation and was very pleasant and made me feel comfortable to be in the bank.
I have received and used my new card that came in the post around a week after opening the account. I was able to access online banking straight away although I forgot my memorable information so need to sort that out!
I have been with the Halifax for 3 years now, Despite the bad press they have received in recent years they are actually the best bank I have ever dealt with. They always have people available to discuss your bank account. Branch coverage is excellent , the staff are polite friendly and helpful. Everything with them runs very smoothly indeed:
1) Telephone Banking, 24/7 365 great professional courteous staff who always service my calls with a minimum of fuss and as quickly as possible. One annoying factor at the minute is that every time I ring they try to sell me something.
2) online banking, - Brilliant! very easy to follow, straightforward and you can view all your accounts including shares, savings & even credit cards online. If you are Green they will also send you your statements online to cut out paper usage. These are easily achieved. The best online baking service I've used, you can create and amend payments and transfer money with ease.
3) Charges - gone are the days of the paid item charge of £35 per item and £28 for unauthorised use of overdraft, I had to ring about these on occasion and got some reversals on this BTW. As I stated above they have now done away with this and replaced it with a daily fee for use of overdraft, If you use your overdraft between £0 and £2500 they charge £1 per day so if you use it for 30 days that's £30 a month! and your not paying back your overdraft any. For those who have larger overdrafts it gets worse, if you use over the £2500 amount its £2 per day, worse still if you go over your arranged limit you pay £5 per day - Debit interest has been abolished.
4) Accounts - They offer 3 types of current account:
Standard account for which you pay the fees as described above, you also get no credit interest, the accounts send and receive faster payments.
Reward account: the same as above with one exception - if you pay in £1000 over the course of a calendar month you get s £5 reward payment on the 1st of the following month - you may have seen the recent add campaign surrounding this.
Ultimate Reward Account: You have to pay £12.50 for this account... It also gives you the £5 reward payment but comes with a range of benefits including the first £300 of your overdraft being exempt form the daily fees, so if you use a small overdraft it might be more worth your while having this account and paying £12.50 less the £5 = £7.50, instead of £30 a month for using any overdraft up to the £300 mark, Imagine being into your overdraft by a penny for a month and paying £30 for it. Other Benefits include commission free travel money, Multi trip Travel insurance for 2 adults and unlimited children, Breakdown cover, mobile phone insurance, 15% discounts on home & Car insurance with Halifax and card protection.
5) Branches and staff - again plentiful and helpful, although when in the Brach they tend to try and get you to use the lodgement machines instead of going to the counter!
Because I'm overdrawn at the moment I've no choice but to go for the Ultimate reward, When I learned about the changes I jumped ship to Alliance and Leicester were as my review on same proves that sometimes its better the devil you know.
I would recommend Halifax as a whole providing your not going to be deep into an overdraft - you could be paying £62 in a 31 day calendar month after all for the privilege.
Thanks for reading
I have just this week set up an online banking service with my bank, Halifax and have found the set up process easy to do. It is good as it allows you to receive statements and information on your account online and allows you to check your balance at any time. Also by having this online banking service gives you access to online share dealing if you choose as well as the ability to transfer money online between your different online accounts which is an advantge as it is quick, simple and allows you to ensure you have your money where it is needed. The setup takes about a week from first applying to getting access to your online account as you have to wait for them to sent you a password by mail which can take a few days in the post. I would recomend anyone to sign up and start banking online as it is a great service.