Halifax - Hit and Miss for me I'm afraid! (Halifax)

Member Name: charliex

Product:	Halifax
Date:	27/07/09 (46 review reads)
Rating:

Advantages: local to me

Disadvantages: unhelpful staff

Halifax are a well known high street bank offering a range of services including mortgages, savings accounts, isas and insurance products. They are part of the HBOS group which owns a large share in the UK mortgage/savings industry. Whether thats a good or bad thing Im not too sure yet.

I have savings with Halifax and until recently I hadnt had any problems. My current and savings account ran smoothly and internet banking was reliable and something I cant do without. The problems arose when I opened a joint account with my partner. I had a problem with putting that account on my internet banking. When I went back into the branch they were really unhelpful which is something I hadnt come across with Halifax before. When I refused to ring the helpline someone finally offered to help - i think it took them 2 clicks on their computer to sort it. Was it really too much to ask.

All in all I like Halifax and think they have done an excellent job in the past but just recently they have gone down in my estimations. What a shame one member of staff can spoil a companies reputation in someones eyes. Had it been the 1st account I was opening with them I doubt I would be sticking around.

Summary: indifferent at the min