HSBC Private Banking

I have dealt with HSBC in 4 countries - US, UK, New Zealand and China. In China, they are OK. In the UK, they are incompetent. They sent me an account statement by post, and someone with HSBC had whited-out someone else's name and account # that was printed on MY statement. I called them about it and the confirmed it was my information and they could not explain why someone else's information had been PRINTED on my statement, and then whited out. This is pure incompetence. In New Zealand, they are fine. In the US, they are the biggest nightmare and sorriest excuse for a bank on the planet. It took TEN WEEKS for me to get my ...  Read the complete review

Everyone has a negative view of banks, especially these days due the credit crunch, mis-handling of customer's money, bank charges and so on. But we rarely hear the good stories about banks! I have more than one account with different banks and HSBC is the best. Their customer service is always excellent-- one exception on one occasion with a woman who treated me as if i was stupid- hilarious when you consider my degree and other qualifications but ok, she works in a bank and thinks she's all that lol-- ---other than that this is a brilliant bank (i mean we hate them all but in varying degrees right?) HSBC offer evertyhing from ...  Read the complete review

HSBC The Greedy organisation. Exessive bank charges of £25 everytime you go over £10 over your limit. I was charged £100 in one month for 3 small transactions less than over my limit. Asking them why the ~Excessive fee there response was To: Mr Wilson Subject: Case: 7268612 General Enquiries Date: 20 Aug 2008 Account details: ************** Message: Dear Mr Wilson Thank you for your e-message dated 18 August 2008. I am sorry to learn that you are not satisfied with the informal arrangement fees applied to your Bank Account (number:)*********. Please be aware that I ...  Read the complete review

I get pretty tired of people complaining about the services that their Bank offers them, without really trying to make the accounts that they chose to open work for them. I have been with HSBC for twenty years, and whilst not the perfect bank, it does cover my needs quite adequately, in that my bills are paid on a regular basis in an orderly manner, my statements arrive on time and are detailed enough to give me the information I need to know, and their Internet Banking service compares well against my other Banks, the Royal Bank of Scotland and Barclays. The problem stems from people not understanding how to use a bank account to their advantage, accepting ...  Read the complete review