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I have banked with HSBC for around eighteen years. For most of that time, I have had a great job which has been well payed. Nothing has been too much trouble for the bank and they have always bent over backwards to help us. However, recently, after a run of bad luck, including job changes and salary drops, we went overdrawn. There was a problem with my salary and it was paid a day later than expected. The bank instantly charged me £25, for what they termed, "charges incurred when considering the case as to whether to grant an overdarft". It bothers me, that normally, an email is an acceptable form of communication, but in this case, a letter was sent home. Maybe the HSBC thinks this justifies some of the charges??
However, apart from this incident, the HSBC have always been brilliant. When my husband and I go in, the staff recognise us. There is one member of staff, who is brilliant, who opened our joint account after we were married, and still remembers this. She is helpful and knowledgeable and she seems to understand our lack of expertise, explaining alternatives to us.
Recently, I became a victim of theft when my debit card was hacked when shopping online. Within hours of it happening, the bank alerted me to it, advised me what to do next and refunded the £2000 stolen. They were so prompt and efficient. I can imagine still being with the HSBC for another eighteen years!
I've been banking with this company over 10 years. I have a good job, but due to the fact that my husband lost his business during financial crisis, we started to experience some money constraints.Both of us have secure jobs and needed a loan to support my studies. HSBC totally refused me, despite the fact that my repayments after paying off the previous loan are going to be £30 a month more.Two years ago they showered us with letter offering anything we want and now- totally opposite. Interesting, the banks kill the economy, get taxpayers money and punish us for not being able to meet their standards. What about meeting ours?Disgusting.
This review is specifically on the HSBC Fast Balance app and not the bank on a whole.
I downloaded the app from iTunes because I wanted an easy way to keep tabs on my finances. The app is free to download and anyone with a HSBC Current Account where you've been provided with a debit card can use the app.
Once you've downloaded the app, you need to agree to the terms and conditions and enter your details (account information and phone number). You then enter your debit card details to link everything up and get sent an activation code in text message. Once you've entered the activation code you have to create a numerical passcode between 5 and 8 digits. That's it for setting it up, you're now good to go!
When using the app, you only ever need your passcode, you don't need your internet banking passwords or the little calculator number generator like you do with internet banking. Once you're logged in you have 6 options - Balance, Mini-statement, Top-up phone, Manage accounts, Manage Fast Balance and Service options. They pretty much do as they say on the tin. The balance option shows your account balance as well as your available balance which I find really handy. If, like me, you check your balance and wonder how on earth you have such little money in there you can then check your mini-statement which will jog your memory by showing you the last 6 transactions to happen on the account. Topping up your phone is no use to me as I have a contract phone but I thought it was a good idea for those people on PAYG. The remaining 3 options are just the various ways of managing your account on the app - not your actual bank account! You can add other debit cards, change your passcode etc. This leads me on to the downfall of this app. You can't actually manage your bank account through the app. There are no options to transfer money between your other accounts (Savings, ISA's etc), paying bills or any of the other services you have when using internet banking or visit a branch. I feel like HSBC are missing a trick here.
Overall, what the app offers is done well. It's handy to check your balance and recent transactions when you're on the go or you don't want to faff about with your little calculator to log on to your online banking but I feel like HSBC should offer more from their app. I don't bank with anyone else so I can't compare it to others but I would imagine that there are apps offering more account management than this one. Even if it was just being able to transfer between all your own accounts and not pay/transfer to any external party which would still be secure but would also be beneficial. Especially for people like me who overspend and need a quick transfer from another account to carry on spending :)
On three occassions I had reason to visit and discuss banking problems with this branch.
On each occasion I encountered Ms. Jobsworth. ( same person each time)Apalling attitude and a chip as large as Ben Nevis on said shoulder.
The first occasion was bad but as you know one takes it.
The second occasion I had to go above local branch and was even advised to make a complaint. Again because of the economic climate one did not want to get anyone into trouble etc.
Last Friday I met Ms Jobsworth again and I firmly believe that the person in question wants to be dismissed and obtain a lump sum by default or legal redress.
Anyway I have now put pen to paper and made a fornal complaint. In this day and age it will be interesting to see how the complaint is handled. I will keep you fully informed.
As an aside. Left the HSBC and went to another mainline bank where I have an account. Is it not strange that they were able to solve the HSBC problem without fuss or bother. The second bank was Lloyds TSB.. Obviously both bank have human resource departments but what a different approach by each bank
Will keep you informed
The Rest 10
I've not had any qualms with HSBC. Their student account is pretty great and all of the contact i've had with them has been pleasant. It all started two years ago now when I had to change bank account from nationwide to someone else because Nationwide didn't offer a student account. I compared a number of accounts and HSBC seemed like the best option to be honest, minimum of £500 overdraft is not too shabby and if you have a great credit history (unlikely for a student! but hey-ho) you get up to a £3000 overdraft. The overdraft is fixed for a year and is interest-free for the same amount of time which is a bonus. For the four months I was desperately far into my overdraft they made no comment or question which was nice, i felt trusted, it was a nice touch when I expected to be ridiculed by the bank, declared to have malaria and have my account closed. But no, none of that happened.
The only perk is the free travel insurance they give you if you decide to go on a lad or gal holiday which is also a nice touch. Everyone at the bank i've spoken to is friendly and helpful. I really have no problem with their service in any way really.
i had a debit card with hsbc for four years now they have taken my debit card off it of me as they are saying that they sent ne the wrong card now the want me to have just a cash card that no good to me as i pay for all my shopping on the debit card, so it hsbc fault, i would never use them again
I have been a customer of HSBC for over one year, changing my main banks from NatWest and Lloyds TSB due to the way I am paid via my workplace. I admit that it wasn't my choice to change banks although being an on line banking customer who uses hardly any advanced features of a bank I imagined I would notice little difference.
Customer service ways I have had no problems. The branch staff are always helpful, possibly more so than I am used to experiencing. Branch opening hours are normal and I have never suffered from any inaccessibility to my banking needs - apart from one massive flaw.
NatWest have an Iphone app which is absolutely streets ahead of HSBC's. In fact HSBC have only very recently launched an app that can show you your balance and a mini statement. For many this may not sound like a massive problem however, when you are constantly on the move like I am, I use either my Iphone or Ipad to keep in touch with my accounts. Yes the normal website can be accessed but this too is more clunky than it needs to be forcing you to carry a keypad around at all times even if you just want a balance check.
I imagine much of it comes down to security but for me as a general user who needs mobile access to pay bills and transfer money, I'm sorry but at the moment HSBC just do not cut it.
I had a HSBC account form the age of 16 up until I was 23.
At first it was really good, and they accomodated me with an overdraft etc. I had no problems, except for the occassional bank charge for going over my limit.
When I became a student in 2005, the student account was fine, then I became a graduate and the account got changed to a "graduate account". I was unemployed after leaving university and asked someone in the bank if I went over my limit would I get charged as there were a few bills coming out that were going to take me over my limit, she said no, like the student account you do not get charged for this.
Sure enough, I got charged!!! I kicked off and raised a complaint etc. It took ages and nothing got done about these charges. After several hundred calls from India, who I refused to talk to, I eventually talked to someone form the U.k they agreed to remove my charges if I started to pay back the overdraft, I said to ring me back the next day and I will set up a direct debit.
They did not ring me back, instead they put a "Default" on my credit rating. Now I can not get credit at all due to one red mark. I complained but nothing was done about this.
Be careful when using this bank.
I opened up my HSBC current account around 7 years ago now and have never really had any problems with the service received.
Right from the beginning my experience was straight forward, I applied for my new account over the phone which took around 15minutes to pass all my details over. I then had to pop in to my nearest branch with my proof of ID and Address and it was then only a few days before I received my new debit card and paying in book.
Although in the early days I didn't really use my account much, over the years It has been a service which I couldn't have been without. Having reguarly lost my debit card during drunken antics or just been generally careless I have had to make endless calls to HSBC customer services for replacements.
On such occassion's I have managed to get through to a representative within a minute or so and was dealt with efficiently and professionally and I can say the same for when dealing with staff within my branch aswell.
There were two occassion's where payments had been made from my account which I did not authorise on the once occassion the payment was stopped immediately and the funds returned to my account within 10minutes, on the other the payment had already left and I received a £20 compensation payment for the inconvenience caused.
I feel that HSBC are a company who are dedicated to supporting each of their customers to their specific requirements and are often open to compromise in difficult situations.
Another aspect of HSBC which has made my banking experiences smooth is the Internet Banking platform where you can do just about anything within a couple of clicks.
Having started up business's and making regular standing order and direct debit payments it has been useful for me to monitor my funds in realtime and be able to make payments as and when required.
It's really difficult to tell how good your bank is until something goes wrong. I have been with the HSBC since 1981, and although I would never save with them as their rates are appalling I thought my current account was, you know, ok, all things considered.
Then came the problem.........my debit card was due to expire at the end of November and I hadn't received it so I called them on 28th Oct. They said they had posted mid october, but no problem, they would cancel it and send me another. Should have been simple enough, but it has taken 12 days and HOURS of phone calls to an Indian call centre to get it sorted. In the meantime I have been left with no access to any money whatsoever, just before Christmas.
No one takes responsibility, or does what they says they will do, DISGUSTING LEVEL OF SERVICE!!!!!!!!!!!!!!!!!!!
Can't rate less than one star or I would
I am new in Scotland, and i realy had a bad time trying to find a bank where i could open a bank account.HSBC were more that happy to help me, unlike some other popular banks here.They had the perfect solution for me.They were very quick in doing all the paperwork (it only lasted half an hour), and in 3 days i had the card home.They made a mistake with the adress, and they solved the problem very quickly. As they addmited the mistake i was not charged for the new process.I am very pleased with the solution they provided me, as well as with my online banking account and theyr security level for information.I'd recommend them to my best friends. Though i will be eligible to have an account with other banks soon, i am determined not to leave this bank.
I needed to open up a new bank account to keep some of my money separate from the rest of it and my parents suggested I went with HSBC as they had been with them for years and hadn't had any problems with them to date so I took their advice and made an appointment to open up an account. I went to the appointment with all the documents I needed (as they had told me when I made the appointment) and was not keep waiting. They were ready to see me straight away (which was 5 minutes early). I had to show all my documents as proof of identity and then they were away creating an account for me. I was happy with the service I had received and even more so when the paperwork arrived within 3 business days of opening up the account so I was ready to go and use it.
I have been so pleased with the service I have received with them that I decided to recently open up a student account with them for while I am studying for my nursing degree. With this student account I am being given 2 years free worldwide travel insurance starting from March 2012 which is excellent as it will save me having to worry about that if and when I travel within the next 2 years.
I really recommend HSBC as a bank to anyone as they have such a wide range of accounts available that you are bound to find something suitable.
I have banked with HSBC for over a decade now, and hold and have held bank accounts with several other high street banks. In general, I have found HSBC to be consistently the best.
Staff in the branches I have used are knowledgeable and in the few instances I've needed assistance, have been helpful and resolved any issues quickly.
I don't have much experience of the telephone banking service but on the couple of occasions I've used it I have had no problems.
Of all the internet banking services I've used, I prefer the HSBC interface above all the others I have used. The new security PIN keyfob is a bit of a pain, as you need it just to log on, but I have no need for access outside the house so this isn't an issue for me.
The main disappointment I find with HSBC is that their savings accounts are for the most part uncompetitive, which is a shame as it would be nice to be able to move savings about online easily rather than having to BACS or FP across to another bank. Having never had a bank charge, I can't really comment on those either. But for those who want a decent current account, I can recommend HSBC without hesitation.
I have banked with HSBC since 2006 where I originally opened up a Graduate account with them and transferred over from Barclays. Since then I have gone on to hold a variety of accounts and products with HSBC.
My original account was a graduate account, extremely useful to keep my interest free overdraft over the next 3 years (although it did reduce the interest free portion by £500 per year) before converting to a "normal" current account once the 3 years were up.
On a visit to the local branch one day I sat down with one of the customer service advisors who looked at all my banking needs, I did consider this a little bit pushy seeing as I only needed to change my address but I am unable to say no, whilst completing this review I had the HSBC Advance account brought to my attention. The HSBC Advance is a fee paying account which offers multiple benefits including car breakdown cover, free cash withdrawal abroad and travel insurance. You pay £12.95 a month for the privelege, I personally think that this is well worth paying, the travel insurance is comprehensive and as I like to travel round the world has saved me from paying for a one off travel policy or an annual. The 2 features I have found most beneficial are the fee free cash withdrawal abroad - no more being charged to get my money out whilst I am away and I can also get away with taking less cash, therefore I feel safer! And the car breakdown cover, I have only used this once , but the service was fantastic, quick to respond and update via text so I didn't feel like I was waiting on the side of the road for too long!
Following on from the current account, I operate both a "Flexible Saver" and a Cash ISA with HSBC, to be fair I probably could get better rates elsewhere, but as I do not have large amounts of money I am not too bothered about this, I would rather keep all my finances in the same place!!
HSBC offers a wide range of lending products, loans, mortgages, credit cards......I have at one point or another had all 3. I feel that the rates are fairly standard across the likes of Barclays, Lloyds and RBS. I also feel HSBC are very thorough when it comes to lending you money, ensuring that you do have the means to pay it back without it bankrupting you or leaving you dependent on short term money lending fixes - however just as frustratingly I have been turned down knowing that I can afford to pay the money back, which is very frustrating, especially as I feel you are not given adequate information as to why you are declined.
I find the staff to be helpful whenever I venture into a bank or ring the telephone banking service, however I do the majority of my banking online and so do not have much experience with this but overall I would hope that it is a positive experience.
One thing I do use the branch for is to pay in coins which I have collected, on the 3 occasions I have done this I have found the machine to be broken at least twice which is very frustrating as then I have to count by hand or lug money around.
Which has recently changed - adding a secure device to the system! You log in using your personal identification, answer a memorable question and then enter a secure code, this now means that if I want to log onto my banking I need to ensure I have my secure ID key with me at all times, again annoying to carry round. Once logged on I find the system easy to navigate, if a little distressing at times when I see how little money I have, easy to set up standing orders, change your address, send money to friends and transfer between accounts.
As far as banks go I have had a very pleasant experience with HSBC, it does what it says on the tin, and if the customer service advisors are a little bit pushy, I think this is now a sign of the "selling" culture we live in rather than a slight on HSBC.
I have been banking with HSBC since I was a teenager and I would not swap banks. They offered me a fantastic service when I was a student with great overdraft facilities which are essential for any student these days! They always take the time to talk through finances with you and if you have any financial problems they can offer practical advice and solutions.
As a graduate they have given me my student overdraft, still interest free which enabled me to pay it off without having to worry about setting aside money for charges and interest. The online banking offers the ability to manage overdraft by lowering or increasing the limit and there are mnay financial products you can apply for and manage online. They are introducing stricter online banking security and offer free software to protect you online.
HSBC are a bank I trust with my money and feel comfortable talking to them about my finances. They even send out free monthly statements which I know some banks now charge for.