HSBC

I recently looked for one more bank in UK in order to have an extra cash card when I go abroad. I decide to try with HSBC also because they have a branch near my office. When I told the assistant that I wanted to open a new account, I was offered either to wait in the queue or to book an appointment, which I chose. The branch is very trendy, where else in a bank have you got a radio, actually HSBC radio and free papers to read? I was offered all sort of financial products, it took them a while to understand that I work in finance and i am not that naive. Once they finally realized that they could not sell me their premium bank ...

being with HSBC premier for more than 3 years all I can say about the service and products is: crap!!! they block your cards without letting you know when you are on the maldives and they think the transaction could be fraudulent, their authorisation system for cards is not available half of the time, their staff is uninformed and not helpful as they always fall back on their procedures, investment options are limited to UK and US (!!!) etc, etc, etc.. it is probably the worst service I have EVER experienced from a service provider on a continuing basis. the worlds global bank may be global but the neither organisation knows about the other, systems are not integrated and data quality is poor at best. will leave the bank asap and can only recommend everybody to do the same until they have resolved their issues.

I opened a HSBC bank account a little over a year ago, and have had nothing but trouble with them ever since. Their level of customer service, both on the phone and in branch has been nothing but disgusting. The simplest of tasks, such as starting a standing order, or ordering a new cheque book, cannot be completed without at least a couple of follow up phone calls. Their staff are often unfriendly, and unhelpful. When calling their call centre you often get someone who does not have a good grasp of the English language, and one must wonder whether this is where a lot of their miscommunications begin. Their have been many instances where their call centre staff just do ...