Prefer Natwest more (HSBC)

Member Name: Realmadrid2010

Product:	HSBC
Date:	04/11/09 (14 review reads)
Rating:

Advantages: Open accounts

Disadvantages: Small branches, less staff

For 3 years I have held a current account with HSBC where I keep some of my other cash in. HSBC does not seem to offer better advantages than what you would get at Natwest with saving rates or with good accounts like the student account.

The other notice able problem with them happens on their cashier tills they only have 3 staff working on the cashier tills on normal days all the time. I can understand Monday - Thursday but what about Friday-Saturday? They should put in more staff on those days because the ques get so big and some people come to put sack loads of cash! The result leads us customers having to wait for ages just to get to a cashier!

This has been my major concern and my other concern is the training they give to their staff.On two separate occasions now a problem has happened for me with their cashier staff. On both occasions I handed in 250 pounds of cash to their staff who counted it as 230 and had left the 20 on the side by "accident"! I had a fright for a few seconds until they had realized their mistake. This problem has happened twice to me at my local with two different cashiers so I hope they can provide more training to their staff in the feature.

As a banker for 3 years at HSBC I find my self waiting too much in the ques. They are not a bad bank to be with but with the issues of their cash machines often not working and also slow service inside I rather use Natwest as my number one.

Summary: Rather use Natwest more