What a load of...bankers...! (HSBC)

Member Name: richa10a

Product:	HSBC
Date:	13/11/09 (91 review reads)
Rating:

Advantages: Fast, efficient, friendly service.

Disadvantages: Not the closest bank to my home.

Well, what with the banking fiasco's of late, I'm sure we're all feeling pretty disillusioned with banks in general, but alas, they are a necessary evil, so I thought I'd share a few more positive vibes on the subject with a review of my current bank HSBC.

I've been a HSBC customer for several years now, having tried other banks such as Lloyds TSB & NatWest in the past, & I must say the service here is night & day difference to other banks. Every time I visit the branch for service, I am served promptly, politely & with a smile. (Wolf in sheeps clothing perhaps?! Makes me a bit happier anyway....). If I have to wait for an appointment, I am offered refreshments. And it's not just my local branch either - I have lived both North & South of England, & have received the same level of service wherever I've been.

But, in-branch service aside, what I really appreciate is the online banking service. I like the convenience of being able to check my accounts 24/7, & do so frequently. The HSBC website is very clear, modern & easy to navigate. Following a quick log-in process I can access all of my accounts from one page. I can transfer money from one account to another instantly, & even transfer money to other people/accounts more or less instantly (HSBC quotes transfers between banks as being within 2 hours, but in my case, it's always been within MINUTES...compared to other banks I've used which take FIVE WORKING DAYS).

HSBC is a huge global banking brand, & one which fared significantly better throughout the recession, due in part to a lesser dependence on mortgages than other banks. Coupled with my personal experience, this leads me to have a little more 'trust' in this bank than I would others.

Summary: Highly recommended bank.