Newest Review: ... an acceptable form of communication, but in this case, a letter was sent home. Maybe the HSBC thinks this justifies some of the charges??... more
Open an account with HSBC - a very bad choice
Member Name: Meoxinh
Advantages: Prevent customers from being stolen cards
Disadvantages: very bad customer services, very odd system
I have never banked with HSBC but unfortunately my best mate and my sister are banking with HSBC, which forces me go to use services of HSBC a couple of times. And those time were absolutely horrible experiences for me. So I decide to write this review to warn people who want to open an account with HSBC. You are not going to give yourself troubles, but you are also going to do this to your dearest people who wholeheartedly care for you.
It started a couple of years a go. My best mate opened an account with HSBC. Yeah. We were teenagers at that moment. And you know how teenagers are. If your mate have something, you will want it, too. So I decided to open an account with HSBC under her influence. I went to a branch of HSBC in Cambridge. It 's the one which is near Station Road. And they refused to open an account for me even though I brought all the required documents and of course I was old enough to have my own account. They asked me to go back home and fill a form online. So I went home, and spent a bloody evening to fill that form again and again but the HSBC just didn't accept it. I couldn't submit it. Every time I submitted the form, a window popped up and said error!!!! I swear I checked at least 100 times that evening and all my details were correct. I went to HSBC, told them I couldn't do it online, asked them to help me and they said no online form = no account???? Being angry and confused, I went to Lloyd TSB. Guess what? It took me 15 mins, the staff did most of the things, I just signed the contract and got a visa debit card a week later by post. I stress VISA as HSBC gave my friend a solo debit card. I am sure a VISA card is more convinient than a solo one. And guess what? My sister visted me not long after the card incident, and she got an account with HSBC. She was trapped by HSBC. They gave her an account and asked her to pay £5 a month since it was a new policy. My friend opened an account just a month before and didn't have to pay since it was an old policy. Why am I telling you she was trapped? Because they didn't tell her they would charge. And the reason for the charge was they gave new customers maestro cards instead of solo ones. I asked my sister to stop banking with them immediately since she did not need to pay HSBC. She needed an account to keep her money, and get paid from her part time job so she could open with a bank that didn't charge her fee. But because of millions of things, she was too busy to go to a branch to close the account, and kept paying HSBC, which gave me more and more troubles later. And still I think a visa card is still better than a maestro one since I think visa is the most popular type, not comparing no fee and £5 a month. However, the visa maestro thing is just purely my opinion.
It may not apply to you. But we have strong bonds in our family so I do lend my sister money when she needs. Well, one of the reason is that she will pay me back very quickly. However, she always asks me at the last minute. One time I was in town centre, near my bank and an HSBC branch. So I decided to withdraw money from my bank to pay in her bank. The HSBC branch I went to is a big one in city centre. There were just a few customers. I think 3 or 4 if counting me. But it took ages because both cashiers really know how to took their time to do their job too well. Yeah, there were only 2 cashiers for personal banking although it was a big branch in city centre. A few steps from that branch, LLoyds TSB and Natwest, each had 6 cashiers for personal banking. I was wondering why each person in front of me took really long time. And I discovered that it wasn't them, it was both cashiers. The one who served me mixed £20 and £10 notes which I paid in by mistake. So when she was weighing it, the weight was not right. She counted, weighed, counted, weighed, .... I was staring in dismay and she didn't know. When I was about to burst, she found out that there were some £10 notes inside.
I did swear I would never visit an HSBC branch again. But there was another time. My sister wanted to lend me a quite big amount of time. Being her as usually, she called me at the last minute. I was afraid that internet banking would not send the amount immediately so I rushed to the nearest HSBC branch after withdraw money from my bank. The cashier gave me a "good" look from head to toe! Then she asked "Where is this money from?". I told her it was from another bank account. She paused, gave me another "good" look. The stamps of my bank were still on the transparent envelope used to wrap those £ nothes!!!!
On a positive note, HSBC still knows their limit. When my sister went to university, they stopped charging her £5 a month, and gave her a visa card. Yeah, I call it when stupid loyalty pays. And they do make sure their customers don't get fraud transaction or their cards stolen by ringing customers when they spend a big amount of money in their account. But my sister hung up on them a couple of times because she couldn't get what the person was speaking on the phone. I don't want to sound rude but I think banks and companies should hire callers who can speak clearly. What is the point of having a caller who can't deliver anything to customers because they mispronounce words?
Summary: opening an account with hsbc will not only trouble you, but also your friends and family members
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