Newest Review: ... an acceptable form of communication, but in this case, a letter was sent home. Maybe the HSBC thinks this justifies some of the charges??... more
Steady and efficient service
Member Name: donkeyk
Advantages: Good internet banking, decent security
Disadvantages: Internet keyfob, poor savings accounts
I have banked with HSBC for over a decade now, and hold and have held bank accounts with several other high street banks. In general, I have found HSBC to be consistently the best.
Staff in the branches I have used are knowledgeable and in the few instances I've needed assistance, have been helpful and resolved any issues quickly.
I don't have much experience of the telephone banking service but on the couple of occasions I've used it I have had no problems.
Of all the internet banking services I've used, I prefer the HSBC interface above all the others I have used. The new security PIN keyfob is a bit of a pain, as you need it just to log on, but I have no need for access outside the house so this isn't an issue for me.
The main disappointment I find with HSBC is that their savings accounts are for the most part uncompetitive, which is a shame as it would be nice to be able to move savings about online easily rather than having to BACS or FP across to another bank. Having never had a bank charge, I can't really comment on those either. But for those who want a decent current account, I can recommend HSBC without hesitation.
Summary: Good service and easy internet banking.