Newest Review: ... an acceptable form of communication, but in this case, a letter was sent home. Maybe the HSBC thinks this justifies some of the charges??... more
TERRIBLE SERVICE FROM HEAD OFFICE
Author Name: JAZZJ
Disadvantages: Complete inefficiency and utter absence of customer care
It's really difficult to tell how good your bank is until something goes wrong. I have been with the HSBC since 1981, and although I would never save with them as their rates are appalling I thought my current account was, you know, ok, all things considered.
Then came the problem.........my debit card was due to expire at the end of November and I hadn't received it so I called them on 28th Oct. They said they had posted mid october, but no problem, they would cancel it and send me another. Should have been simple enough, but it has taken 12 days and HOURS of phone calls to an Indian call centre to get it sorted. In the meantime I have been left with no access to any money whatsoever, just before Christmas.
No one takes responsibility, or does what they says they will do, DISGUSTING LEVEL OF SERVICE!!!!!!!!!!!!!!!!!!!
Can't rate less than one star or I would
Summary: Dont bank with HSBC