Newest Review: ... an acceptable form of communication, but in this case, a letter was sent home. Maybe the HSBC thinks this justifies some of the charges??... more
Apalling Service from Front of House Staff
Member Name: muldoon
Advantages: Looking at this at the moment
Disadvantages: Total lack of professionism
On three occassions I had reason to visit and discuss banking problems with this branch.
On each occasion I encountered Ms. Jobsworth. ( same person each time)Apalling attitude and a chip as large as Ben Nevis on said shoulder.
The first occasion was bad but as you know one takes it.
The second occasion I had to go above local branch and was even advised to make a complaint. Again because of the economic climate one did not want to get anyone into trouble etc.
Last Friday I met Ms Jobsworth again and I firmly believe that the person in question wants to be dismissed and obtain a lump sum by default or legal redress.
Anyway I have now put pen to paper and made a fornal complaint. In this day and age it will be interesting to see how the complaint is handled. I will keep you fully informed.
As an aside. Left the HSBC and went to another mainline bank where I have an account. Is it not strange that they were able to solve the HSBC problem without fuss or bother. The second bank was Lloyds TSB.. Obviously both bank have human resource departments but what a different approach by each bank
Will keep you informed
The Rest 10
Summary: Will keep you informed