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      22.02.2012 00:31

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      Great banking instituion if you don't need a lot of personal interaction with your finances

      I first signed up with ING Direct several years ago just to take advantage of the free $50 they were offering for opening up a checking account.

      I quickly saw why ING was gaining popularity at the time, because everything was extremely easy to use. You can fund your account with credit cards(big plus for me), bank transfers or any of the other traditional means that other banks use. You just use their debit card to withdraw money from ATMs or make purchases and don't have to deal with going into a bank ever.

      For some people that may be a downside, but I hate going to banks and waiting in line so for me this makes it much more easier to own a bank account. No fees or minimums for their checking accounts, which I think is ridiculous how many banks are starting to do this now.

      On top of that they pay interest on all of their accounts regardless of your balance level. Sure it may only be .25% but it beats getting nothing, right?

      I haven't tried to open a savings account or mortgage through them, but their rates are one of the best in the industry so I would assume they are just as beneficial as the checking account.

      They are still offering the free $50 when opening up a checking account right now, and all you have to do is complete 5 debit card purchases within the first 90 days to have it credited to your account. For that alone I would open up an account if you haven't already.

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      05.01.2012 01:00
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      Good rates, but if you are worried about a Euro Zone collapse, put your money elsewhere.

      I've had accounts on and off with ING for about 5 years now. I was first attracted by the high interest rates on their savings account - I am a girl who like to get more for her money, especially in these hard times.

      I have only ever had an ING Direct savings account. Their current (October 2012) version offers 2.70% for new customers (pretty darn close to top of the league table at the moment) but with an enormous bonus for one year so that, after the first year, your money only earns 0.5%. If you are organised enough to put a note in your diary for when the year is up and then move your money elsewhere, it's a great deal.

      BUT, and it is a BIG BUT, ING is not covered by the UK FSCS scheme but by the EU Passport scheme which means that, in the unlikley event that ING were to go bust (but then we never though Barings would go belly up either), your money is not protected by a UK entity but by the Dutch version. and up to a total of (I think) 100,000 Euros. So you would need to battle through the Dutch financial system, possibly in Dutch, to reclaim your savings.

      So far as opening an account, I found the whole process very easy. It is all done online in a matter of minutes. Managing money on a day to day basis is easy too; again, it can all be done online. But closing the account is another matter. It cannot be done online or by post. You have to ring a designated 0845 (how much per minute?!?) for the pleasure of closing your account. It does seem bizarre in a world of instant finance that there is not a way to close the account online, especially as its raison d'etre is that it is indeed an online account.

      Personally, although I like the rates offered, I would rather put my money with an institution covered by the UK FSCS scheme, just in case.

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      11.06.2011 13:45

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      After 25 minutes waiting on the phone for a customer service rep to talk about remortgaging I gave up. They won't be getting my hard earned cash!

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      08.07.2010 21:01
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      Good service. Good rates

      Money. Loads of lovely money. What's better than cashing out a grand in 2p's and rolling around in it?

      sticking it in a bank account and letting that bad boy earn you interest.

      It's not as much fun though.

      Last year I was bored and was attracted to the high interest rates that were being offered, the advertising ploy worked well and they got me to sign up a direct debit to take £25 of my hard earned monies into one of their accounts a month. It's not a lot a month, i'm not loaded despite my awesome looking avatar picture but I've been really pleased with how much interest I've been getting compared to my ISA from Lloyds.

      Being internet savvy, i've mostly been using the internet banking features to eye up my money - the website they use is easy enough to navigate around and the web key pad is a nice little security feature but be warned! the numbers aren't always in order and this may cause a log in problem. As it should be, it's very safe and very secure.

      On the few occasions i've called them to reset the pin, it's been relatively painless with maybe a 10 minute wait and i've always gotten through to English people (like it makes much difference) - the new pin has always been sent out first class and has always turned up promptly.

      Ultimately, i've not had any problems with ING direct - they've been pretty decent to my pittance so far and i'm glad. I've probably got another 500 years to go before i can start booking a holiday from the interest.

      Never had a problem. Staff have been friendly. Good rates

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      03.05.2010 23:00

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      It is waste of time. they say that they are part of Dutch Bank, but Customer Service is in India. Spent 40 minutes on the phone to remortgage my home which 60% of the mortgage has been paid anyway, Also going through credit scoring check, she said (with funny accent)that, I'm not eligible according tpo their terms and conditions.I walked to local HSBC bank and got good deal in 30 minutes.STAY AWAY FORM ING not DIRECT

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      09.06.2009 22:29
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      Have been happy in the past but won't save there until rates go up.

      I have held accounts at ING for several years now, after being recommended by an independent financial advisor. At the time the rates were quite high (around 6%) and it made sense to take advantage of them.

      Unfortunately now the credit crunch has hit hard, interest rates are ridiculously low and I've withdrawn all my funds from ING as the savings rates on offer right now are not good enough.
      ING direct is quite a good account if you can get the new customer bonus interest rate. 2.75% for instant access with no penalties is not a fantastic rate but it is one of the best on the market today. At 3% the cash ISA is also one of the most competitive rates, again if you're a new customer.

      If you are an existing customer it's a different story. 0.50% on the basic savings account and 1.49% on the Cash ISA. The catch with the ISA is if you are an existing customer after the 12 months they don't allow you to invest any more money in to the account you have already got, you have to open a new one. It seems that this effectively restricts your interest as you are not getting the interest on a larger amount, you are only getting it on a maximum of £3,600. Having said that I'm not sure what rate ING would have offered me on an ISA as I decided to invest this year's allowance elsewhere.
      It is easy to move your money between accounts once a direct debit is set up and interest is paid monthly so you can see quite quickly how much it is earning. What I don't really like is that it takes three days for the money to arrive in your account and a further three or four days for your money to be cleared.

      I am also concerned by the fact that these online accounts are only covered by the Dutch compensation scheme. I was caught up in the icesave fiasco and my claim was dealt with quickly and it was relatively easy to get my money back. I don't know how easy it would be if I had to deal with Dutch government myself with no help from the FSA.

      While ING have been a decent online savings bank I am disappointed by their rates for existing customers and based on past experience with overseas owned banks I am keeping my money in this country for the time being.

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      06.06.2009 18:32
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      I can only recommend them at this time

      I didn't choose ING Direct - I had, now it appears unwisely deposited funds in the now defunct Kaupthing Edge and I was transferred to ING. I was pleased initially, obviously because my deposit was safe. I decided to wait until the funds transfer was complete and move my monies to somewhere of my choosing. So by best recommendation is that my money, despite not being covered by the UK FSA protection scheme has stayed in ING. They have given me excellent service - they never change my interest rate or offer new products without sending me an e mail. Their customer services always answer within a very short time, and even did so during the transfer from Kauthing, when they must have been inundated with calls. I have instant access, online banking, and importantly earn about 4 times the current rate of inflation after tax. As with all savings products you need to shop around for what suits your needs- but if ING ends up on your short list - you wont be disappointed.

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      27.05.2009 09:19
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      Offers everything I want from an online savings account

      ING Direct is an excellent way to manage your savings online. I have been an ING customer for around 8 years now and I'm very impressed with their service.

      ING is a dutch bank that has expanded into the UK market over the last decade or so. They currently offer savings accounts, mortgages and home insurance which can all be arranged through their website at www.ingdirect.co.uk

      I only have a savings account with ING, so cannot comment on their mortgages and home insurance. What I can tell you is that the ING Direct website is very quick and easy to use to manage your money. The log-in process seems pretty secure, asking you for your customer number, surname, a memorable date and selected digits from you PIN.

      Each savings account can have a number of different sub-accounts within it. So, for example, I have one account for holiday money, one account for my car and one account for my general savings. This makes it easy for me to separate my money and see exactly what I have for each purpose.

      Transferring money between accounts is very easy to do - simply select which account you want to transfer your money from and where you want to transfer it to and click on submit. If you're transferring money to/from another bank then the transfer is done through BACS and usually takes around 3 working days. There is no fee for transferring your money and you can make as many transfers as you like.

      I'm very impressed with ING and I have no need to look elsewhere for another savings account, even in this financially troublesome time.

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        24.05.2009 09:49
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        A good savings account

        Last year I was lucky enough to clear my debts and start on the journey to save for my first home so I was looking for a new savings account.

        You have probably been living under a rock if you haven't heard of ING Direct before today, they frequently advertise on the television and before I joined the bank I was getting promotional leaflets through my door asking me to join them.

        I actually joined the bank through a referral I found on the site Moneysavingexpert, just for joining up I would receive £25 from ING and a great interest rate of 6.25%, the person that kindly referred me also gave me £10 out of the £25 he had got from ING so how could I not join?

        All I had to do was sign up with the website and send them an opening deposit of a minimum of £1 and they opened up the account for me in around 2 weeks.

        I was sent out 3 letters upon joining, one to confirm I had set up a DD to transfer savings into my current account and one with my customer number and then another a few days later with my pin but I didn't have to sign anything and send it back which made things easier for me.

        To access your savings you need to use the internet so if you don't have regular access this is not the best account for you.

        To login you provide them with your customer number and surname and the next screen provides you with a keypad which you have to click on to enter your pin and password, this is a safer method than using the keyboard as prevents software that picks up what keys you are pressing but it did take me a while to remember all the numbers!

        Recently I had another letter from ING offering me £75 for referring 3 friends which I successfully did so I have earned £110 from the site even before interest, they are well known for being good at referrals.

        I had the money from referring my friends within 2 weeks as well which I was really impressed with.

        The only negative I have is that unfortunately due to the credit crunch my interest rate has now dropped to 2.75% but this is still a good rate compared to a lot of other banks out there right now.

        If your going to join have a look around on the money sites and see if anyone wants to refer you and help them and you!

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          29.01.2009 13:31
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          Sadly I'm going elsewhere

          A few years ago I decided it was high time I got myself a decent savings account. At the time Ing had a number of adverts on TV and after seeing these a few times I decided to investigate. I went online to www.ingdirect.co.uk and found a simple site which gave me all the details of the current interest rate and best of all I could apply there and then. So I did just that.

          To apply you fill in all your normal details; name, address, date of birth, choose a pin number and a memorable date to use as your log in details then they ask for a cheque of at least £1 from a normal bank account which is then tied to your Ing account for cash transferrals. This is because there aren't physical branches of Ing so in order to get money out or put it in you have to do it online from your other account. I duly sent a cheque away and waited.

          Not long after I received a welcome pack and my customer number and my account was good to go. I set up a direct debit from my current account and transferred a small amount of cash across to check everything was as it should be. This appeared in my Ing account online a few days later so I started shifting my savings across. The Ing interest rate at that time was one of the best you could get without any regular deposits or being penalised for withdrawing money. So basically I could put in or take out cash without incurring any loss of interest or being forced to deposit a monthly amount. This was perfect for me, I wanted to deposit a small amount and watch it grow without having to add to it unless I could afford to and the interest is added monthly so you can see it increase at the beginning of each month.

          In those early years I had cause to ring Ing once about something, I don't remember what exactly but I found them polite and helpful. At the time they were one of the few banks that were almost exclusively online (I believe they have one branch somewhere and of course you can phone) so I had a mild worry about this as it wasn't a regular situation at the time. It wasn't a problem though, they are covered under the same laws as other banks and I think their savings guarantee is slightly higher than UK banks as they are a Dutch company.

          Over the next few years I would excitedly check my Ing account every month, I recommended them to a number of people and deposited as much as I could afford to. The interest rate stayed higher than many accounts although it was no longer the highest and occasionally I would receive a letter informing me if I deposited a small amount more I'd get extra interest on that amount for 6 months which I did whenever I could.

          Onto present day. The credit crunch has of course lowered the interest rate on all savings accounts so they really aren't worth having unless you've got millions. I understand this is not the fault of Ing but my savings are now not growing much at all and I no longer rush to check the amount of interest I've acquired over the last month. At first I decided to sit tight and leave my savings where they were but then I noticed a few ads by the Ing offering a much higher rate of interest for new customers. I'm aware this is standard procedure to encourage new savers but it made me realise my loyalty was misplaced.

          All they'd offered me was a slightly higher rate of interest if I could add £25,000 to my account. Now I don't have £25,000 as I'm sure many other Ing members don't either so that didn't help. So unfortunately I have decided to move my cash elsewhere and take advantage of the rewards for new savers via another bank.

          This disappoints me because I've always liked the Ing, I've found them helpful, the site is easy to use and I used to love checking my interest every month. The amount of people I have recommended them to means nothing and the fact I have been a member for several years also seems to mean nothing so sadly I've had to concur loyalty to the Ing is not in my best interest.

          I'm rating them 4 stars because they are a good online bank and if they offered attainable extra rewards to existing members I wouldn't dream of leaving them. If you don't have an account with them and want to save some cash go ahead, as a new saver you will find their interest rate favourable but if, like me, you've been a member for years and are no longer getting a good rate it's probably time to move on.

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            31.12.2008 04:01

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            easy to operate unless you are a night owl

            i like ING direct, but their rates have been going down down down. they care very much about hooking you in with a good initial rate, but once you have been with them more than a year it doesn't seem like such good value. plus their website goes "offline" at 1am EVERY night, without fail (prevents you logging in and asks you to call customer services in the morning), but nowhere on the website do they admit to this policy. obviously they have to do some nightly batch processes in this time and update everyones accounts, but they could at least be honest about it.
            apart from that, it is easy to transfer money in and out of your normal non-ING bank account, and easy to transfer money between different ING accounts, and i feel quite safe that the parent company ING in the Netherlands will not collapse. but i just wish they would publically admit that for a few hours every night you will not be able to perform any transactions whatsoever. if you are never awake between 1am and 5am anyway, then this will not affect you!

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            13.12.2008 09:20
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            Decent savings

            I'm always looking for a better rate for my savings and having maxed out my cash ISA allocation for the current year I have to pay tax on the remaining savings I have so finding a good interest rate is important however I do want instant access to my money ratrher than tying it up and I find that internet based savings accounts tend to offer good rates.

            ING are Dutch owned and have been around for a few years now, opening the account via their website is pretty easy, you can link it to your current account, mine is with First Direct, and this menas that it is easy to transfer money in either direction with no charges and the money is usually in the account within about three working days, if you want it transferring next day then you do have to pay a charge.

            Security is good, you have to input your custoer number and then it uses a combination of password and pin code to gain access, I have neve had any problems with the accountbut it is easy to contact customer support either by e-mail or an 0845 number.

            The site itself is well set out and easy to navigate and you can access your account statement easily, every six months you are e-mailed a statement as well and once a year a tax deduction certificate is sent in the post.

            I fin ING to be a hassle free bank to do business with and while the rate is variable they are consistently in the top ten rate providers once you strip out the various gimmicks some banks use.

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            02.09.2008 16:46

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            Be Very careful with ING! THEY decided to close my account b/c I opened an account for my 10 yr-old niece (who isn't a registered user on my checking account). They didn't like that and closed it and said "we could no longer have a financial relationship." I was Very surprised by this & have been Waiting and Waiting to receive my funds. After a month, I called. They said they have 60 days to close your account!! Be careful, if you think you will Need your money, you could be in for a surprise! I am discouraging Everyone I know from doing business with them. I don't think this will be a very successful with Americans as we are accustomed to Customer Services, at least to some degree.

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            12.08.2008 22:26
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            Would certainly recommend anyone use them for at least a year while the interest rate is high

            One of the easiest bank accounts I have ever had.

            The interest rates on ING are not as good as they used to be. They offer attractive rates for new customers (6% last time I looked) and give existing customers less (4.75% after you have been with them 12 months).

            Because of this I tried to open an IceSave account. See my review on them to compare.

            ING was such a simple bank account to open. It is a savings account that I opened and I had to put in at least £1. A cheque needs to be sent to them and they tie the ING account to the current account. This is good for security. If you got into someones account, you can only withdraw money into their current account.

            I have never experienced any problems. The interest is consistant and worked out correctly.

            Even though my IceSave account has a higher rate (6.13% instead of the ING 4.75%), I would still rate ING as a better account overall.

            Apart from sending them a cheque and getting some post from them, I have not had to contact them once. They are that reliable and that good. Best bank account I have ever dealt with except that you are penalised for being loyal.

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            25.02.2008 15:46
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            I recommend it for the saving returns

            ING is a Dutch bank offering very competitive saving rate of 6%. The bank was formed 10 years ago and since has become the leading provider of savings account in the world with more than 20 million customers. In UK it has one million customers.

            ING really does offer a very attractive product in savings. Open a saving account with as little as £1 and enjoy 6% annual returns on your pile of money. You can withdraw any amount invested at any time and suffer no penalties.

            ING doesn't have any branches; banking is done over phone and over the internet. Savings made from low cost operation is passed onto customer.

            ING is regulated by financial authorities and it has a solid base so there is virtually no chance of it going under.

            I have invested a small amount of money.

            ING does Home Insurance and Mortgages as well. I can't write about these.

            I am recommending this company on healthy interest rate it is paying on saving. So far I am very happy with the way this bank has done my transactions.

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