website goes down for nightly processing at 1am! (ING Direct)

Member Name: will

Product:	ING Direct
Date:	31/12/08 (51 review reads)
Rating:

Advantages: easy to transfer

Disadvantages: rates are not so great after initial period

i like ING direct, but their rates have been going down down down. they care very much about hooking you in with a good initial rate, but once you have been with them more than a year it doesn't seem like such good value. plus their website goes "offline" at 1am EVERY night, without fail (prevents you logging in and asks you to call customer services in the morning), but nowhere on the website do they admit to this policy. obviously they have to do some nightly batch processes in this time and update everyones accounts, but they could at least be honest about it.
apart from that, it is easy to transfer money in and out of your normal non-ING bank account, and easy to transfer money between different ING accounts, and i feel quite safe that the parent company ING in the Netherlands will not collapse. but i just wish they would publically admit that for a few hours every night you will not be able to perform any transactions whatsoever. if you are never awake between 1am and 5am anyway, then this will not affect you!

Summary: easy to operate unless you are a night owl