First I must say that the service was great, I wentbyo the St Austell branch and I was welcomed warmly. I chose Lloyds because the card design and the interest rate because other banks got serious low interest rate. By the the way, this is under 19 debit card account, the interest was about 2.5 or 3. On a website, it say 2.5 but the bank told me that the interest is 3. I still couldn't be sure which one to believe in. The staffs are very friendly if course. The bad thing is that when the money in my account reaches 2500, the interest rate will fall very low just like the other banks. I chose Lloyds because I compared Lloyds, Santander and Bank of Scotland, the are the ones with highest interest rate. But in the end I got Lloyds account because Santander's interest will fall when my money gets to 2000 pound, and I couldn't do Bank of Scotland because there simply isn't a branch any where near my house. Another reason I like Lloyds because the account opening process was quick, it only took about thirty minutes and the password and card arrived within the next three days. I was expecting them to arrive around a week but it only too three days. Also the staff are very professional, when he is typing something into the computer, he turns the monitor screen towards me so I can see what he is typing, where as in Halifax where I have my ISA, the staff don't even bother to turn the monitor and I have no idea what she has typed into the computer. Also there Lloyds bank everywhere, you don't have to worry about not finding one. And after you opened your account, they will give you a booklet and tell you all about the account. And the booklet I thought was really nice, and in the booklet it says that if you have an under 19 account, you will have around £75 off for your driving lessons and I thought this is helpful, also when you are in university they will change your account into a student account and give you special offer which I'm not quite sure what it is because I'm not in university yet. And when you are 19 or above, they automatically change you lr account into a normal account. One last good thing about the bank is that is you have an under 19 account, they don't charge you if you have an overdraft.
I have been banking with Lloyds TSB ever since I left school. I have always found it to be a great company, very friendly and helpful and always attentive to my needs. I have recently joined the online banking service with them and find it to be a great way to check balances, pay bills and transfer money. I find their telephone banking also to be a good service and on the odd occasion I have had to speak to someone to sort out a problem it has has been dealt with quickly and efficiently. I have been asked by various other banking establishments to join them and transfer my accounts but I have never been tempted as I am very happy with the service I receive from Lloyds. Even when I visit a high street branch I have not had to wait too long in queues as the staff are very good at putting on extra staff at busy periods such as at lunch times. I always feel like a valued customer and like the polite and efficient way my transactions and queries are dealt with. I feel safe and secure with the accounts I hold at this bank. They seem to move with the times but not too much as to confuse their customers, giving a choice of services which are explained well and concisely. I recommend this bank to all my family and friends and if anyone is looking for a friendly place to set up accounts, both current, savings etc then this is a very good place to become a customer.
I have been banking with Lloyds from the time arrived in the UK (about 8 years ago). I did not care too much by which bank I will be banking since I am banking primary in Switzerland, which account I use the most. I needed to setup an UK account just for transferring my money from Swiss account and for paying basic bills.
When I firstly came into the Lloyds bank, the stuff was quite unprofessional and left me there waiting for over 15 minutes before someone came to me. On the counter the lady was not so pleased with me either since I wanted just a basic account with no cost and she wanted obviously sell me some upgraded one (they have for sure commission for "fish they catch"). Well no catch with me. After that she started to try to sell me a Saving account. Well, I already have a saving account in my home country, so no need for two. However the Saving account was for free and the consultant nearly gave me headache with her talking, so I rather (and very unhappy) took it.
Over few years I had no problems with this bank (probably because I did not needed to deal with their stuff again), the internet banking and all transactions were running very smoothly and my saving account sat there happily for free with £0 balance.
Problems started when I lost my cheque book. I went to a Lloyds branch and simply requested a new one. To my surprise my request was denied since I do not have enough money on my account (I had there over £150 at that time). I told the lady I am transferring each month over £2500 on my account from my Swiss bank, which she could obviously see on her screen. She denied my request again. I asked her if people in UK who earn half of my monthly income are denied for cheque book as well. She told me, that I should be employed in the UK and after I should come again. Such a stupidity. I told her I am not selling my business in Switzerland in order to get cheque book in UK, where I live.
After that I told her to cancel my account and she was even shocked WHY. And guess what? After leaving Lloyds bank I went in ANOTHER bank around the corner and they did not leave me wait, setup my account in 30 minutes and printed my CARD and CHEQUE BOOK in 5 minutes.
Would never return to Lloyds again.
Having been with Lloyds for a number of years, I can say that their negatives just about match their positives now. Over the years they have made a number of small, infuriating errors- mostly inconveniencing me and only once causing me some serious trouble. However, after one or two long phonecalls, their telephone staff were able to rectify my issues and compensate me fairly- and this is the reason why I am still a customer. I find Lloyds bank staff to be helpful and friendly. They are very welcoming and happy to help- a smile may be missing at times but the customer service is excellent. Furthermore, the actual staff on the customer service desk are diligent and informative. They are able to handle queries with relative ease and accuracy. Bank facilities are very good, many tasks can be done using their paypoints instead of queuing, and this is always a bonus. The paypoint can be used outside of bank hours via special envelopes. Lloyds online banking is relatively good, payments are made within short spaces of time and with minimal hassle. They do show adverts (but for some reason not always) when logging in and out, but these are just clicked past. Other online facilities such as the money manager are a nice touch too. Lloyds telephone banking (somewhat obsolete now but still useful) can be a little cumbersome to navigate without all the details. I have used it, but it does require waiting for a human if the recorded message decides to not understand your voice. All in all, Lloyds is an average bank, but that''s perfect for me!
I think the future of banking is going more and more to apps and it is important for the banks to get a user friendly app that will do as many routine tasks as possible. If there are going to be less local branches available the apps and online banking will become more necessary.
I use the app as opposed to the website on my phone because I think it is more secure in that you are not re-directed to any erroneous pages. Talking of security for Lloyds I think it is fairly secure with a digital number, a password and then three characters from a memorable name. I think it could be improved with a random digital number generator either online or by a FOB.
The app has some very useful feature, for example finding your local ATM using your google maps location. This is great if you are out and about and need some money and have absolutely no idea where you are. Evidently non Lloyds customers can also use this feature to find an ATM.
I have also rung the contact numbers on the app but this is typical phone banking and can take some getting through to an operator. A few times an answer machine gave me an automated answer an then cut me off with a 'thank you and good-bye' without the chance to go back to the main menu.
If you get locked out of internet banking the only way back in is through the website. There is no functionality to reset your passwords in the app which is a bit of a bind.
The main banking pages are very easy to use and most processes can be carried out with two or three button presses. I use it mainly to check my balance and move money between accounts. Its easy to set up a standing order or make a one-off payment if you know the bank code and sort code. One thing I do find lack is the ability to pay a friend by email address
Overall I think it a good banking app which is secure and straight forward to use. If they are going to keep up with online banking it will need email payments and the ability to scan cheques in to be cashed
I have had an account with Lloyds TSB for a few years and overall I have found there service to be very good.
My branch has a good customer service desk which rarely seems to be very busy - the advantage of this is that you can get a form or ask a quick question without having to wait behind a long line of people at the cashiers desk.
The staff seem to be very well trained - whenever I have gone in, they seem to be able to answer my questions very quickly from their own knowledge rather than having to go off and ask someone or look it up. For me, this instils confidence and is of course quicker!
I previously banked with anothe rbank whose statements were not produced "calendar monthly" but monthly from the date you opened your account with them, which was a pain when you budget monthly - Lloyds TSB issue them calendar monthly and mine seem clear and easy to understand.
When I first opened my account I did have a chat with their "Financial Health Specialist" which was useful and not too pushy.
I wanted to write this review to highlight one particular good point .
Paying in cash can be a right pain. I have to pay small amounts of cash in each week, which with other banks seems to require a tedious queue at the cashiers desk, preceded by trying to find a parking space and getting there when the bank is actually open, even though my branch opens on Saturdays from 09:00 to 16:00 - not bad for a small town!
Opening times are not a problem though with the old Black Horse!
They offer a nifty "Cashpoint" envelope paying in system - no need for a card though, just bung your paying in slip and cash into one of their free envelopes and whack it in the special letter slot at the branch.
But the best bit is that you can do it 24/7 - means you can drive up to your branch in the evening or on a Sunday afternoon - park right outside - walk over - do your banking - and OFF - all in about 20 seconds (depending on how spritely you are!).
I did have one slight problem with this system, but Lloyds sorted it quickly - they dropped me a line to say my paying in was £1.00 short of what was on the slip, however they accepted it was their error and credited my account - not sure what they would have done if it had been £100!!
For me, this is a massive time saver!
Roll on Drive in Cashpoints!!
For the ability to pay in at night alone, 9/10!
I have now been with the bank for a few months and have to say they are the best I have been with. I am trying to be a lot more frugal with a cut in wages etc and went there because of their money manager system and have to say it is brilliant. I went into the Brigg branch and explained I wanted to sort out my money properly. The lady spent half an hour asking the amount of my direct debits and opened a separate account for that amount to go into on payday so that could purely be for bills as I have a habit of dipping in when things are a bit tight she said they didn't have to put that on my internet banking or send me a card so I couldn't take it out even if I get tempted which is great for me. I told her I wanted to save a little each month but if something went wrong then I could access it so she set me a savings account and explained save the change feature which I thought was a great way to save a little and not even notice. Then she set up the money manager for me for my everyday account and I have really seen the benefit of this as you can set a budget for categories like food and going out etc this has made me realise I was over spending each month and not even knowing where it was going. The first month I was over on everything but now I keep and eye on it and have saved a lot of money on things I simply didn't need but wasn't even aware I was spending. Finally a bank that has all the features I want. I cant talk for all the branches but my local one are very helpful and really listen without trying to push products on you that you don't want or need.
I have now set up a savings account with a goal for my new car and I love the fact you can see how much more you need and put your own words in to motivate you and remind yourself why you trying to save all in all the features I want and great service too.
The Glasgow branch of LLoyds is the worst bank I have ever heard of. My son - a student - opened an account in euros there and immediately transferred some money to his new account. Unfortunately, he had to wait two months for a login and password! When he got them eventually, it turned out that he doesn't have access to his account. The money is there, idle, while he has to borrow it from friends. In the meantime, the bank charged him for a very small overdraft (of 1-2 ponunds). He has visited the bank a few times, but the employees can't help. It's a situation like in Kafka's "Trial". The personnel of Lloyds in Glasgow seem to believe they are in a 3rd world country. They are inefficient, unhelpful, and arrogant.
Hello everyone, im also one of these who do not usually write a review but in this case I have to share our horrendous experience! Well couple months ago me and my partner went for mortgage with Lloyds since we bank and have expensive life insurence with them. People including mortgage advisor were really nice and everything went very smoothly, we even issued credit cards in order to increase our credit scoring and for last half an year just saving money and hardly lived, however we thought it will all be over and worth it when we get our own house....i we just knew! Anyway, teo months ago our morgege has been accepted, all necessary credit scoring and searches done and we got our mortgege promise!! yuchuuu! We looked for houses and found our dream house!!!!! We offered 15% deposit and put offer on the house... offer has been accepted and because house was repossesd we had 28 days to complete all searches etc. We started straight away, paid Lloyds 300 for valuation report on house, paid solivcitors 300 deposit and ball started rolling!!! meantime me, my partner and our 10 months old baby moved out from our renting place to friends house to save as much as possible. The mortgage offer has been sent from bank to solicitiors and we were just waiting for contracts to be sent to us, on 27th day we recieved contracts and 'tomorrow' should be the day we buy our dream house!!!! BUT!!!!!!!!! Two hours after I have sent our signed contracts mortgage adviser called that contracts wont be exchanged that they need more information about child tax credits, then proof of our previous address etc! BUT WE DID THIS ALL BEFORE WE GOT OUR MORTGAGE PROMISE!!!!!!!!!!!! Anyways, it all fell through and we are not going to get mortgage with them anymore! Just few hours before exchanging contracts!!! we spent money, lived in small room (still living in small room) with baby and in laguages.... we are absolutely let down and withdrawn... on top of all this they said since our mortgage has been declined we wont be able to get another one!!! OMG!!!!!!! we own solicitors 1200 and lost so much time and caused us so much stress... we are going to demand the money for solicitors and want every penny back, this is ridicilous the should not have gave us hopes and leave it all for last minute... I hope for you who are considering getting mortgage with lloyds please use us as an example and make sure all is done before you start ball rolling.. i really do not wish this to my biggest enemy... please choose mortgage company wisely...
I opened my account with Lloyds when I was 11 and used it as my main account until last year. I went with Lloyds as it was where our parents bank and the only one in our village. I remember them being very friendly and helpful back then and later when I was starting out on my own. However the little village branch is long gone with the nearest branch is ten miles away and on Saturday only open briefly.
I changed from Lloyds as over the last few years the declining customer service has got ridiculous, particularly over the phone. They have messed up so many requests I have made and are really bad at admitting fault. The best example of this was when they made two different sets of mistakes on migrating my account over to another bank. One resulted in my loan payment being missed and the other not cancelling a direct debit when they should have. On the first call I was blamed for a form sent by the Co-op who I switched to and the second time they blamed Co-op for not sending the form! It took nearly an hour to convince them to sort out their mistakes. I eventually achieved this by repeating over and over 'I want to speak to your supervisor'. The supervisor then resolved the issue in 5 minutes and paid me compensation. However most of my complaints with them have not been solved.
I do have to say that the in branch service I had when taking a loan was useful and helpful, albeit completely contradictory to what was said on the phone and rather sales focused.
I was persuaded away from Lloyds as I had got so annoyed with them and saw a tempting offer to transfer to the Co-op, who are also a more ethical bank. I won't be back.
@ About @
I used Lloyds TSB for my current account over a year ago and their service was above and beyond the call of duty, where staff seemed very interested in what I had to say, and their branches were clean and well organised. They generally have most of their cashiers open in larger banks, and in the smaller ones with less cashier desks they are all open.
@ Service, Branches, Account Experience @
When I first got my current account I was a little sceptical about the form that was given to me, it looked like it would take about 20 minutes just to write up - The form asked questions about address, age all the usual demographics but that was it. The member of staff I spoke to explained how overdrafts work and what the fees and interest rates were, and he did the rest. He then typed everything up on a computer for me and then simply asked me to type a password in for my online account. You do very little work; the staff will sign you up on their system.
Once set up I got my card and pin through the post - The card was sent out first class and the pin was sent in a separate envelope second-class. The branch I went into was very clean, and well organised with one of those "cashier number 2 please" machines. Very handy when you're in a long queue and you're not really paying any attention.
@ Assistance and Staff @
Never have I walked into a bank and just started talking to a member of staff about things that I'm doing or things that interest me. I started talking about work and my hobbies, and he was just making general chitchat about this sort of thing - I have honestly never had that kind of service from anywhere! He was very friendly and at the end of the consultation actually remembered what I had said and told me "the best of luck" - Like I said above and beyond the call of duty.
Staff at the cashier ask you if you have a paying in slip and if not they will give one to you there and then. If you don't have a paying in book or you use one up, Lloyds will send one out to you free of charge.
@ Overall @
I have honestly never been into a friendlier bank with exceptional customer service. Their accounts offer a great interest rate of 2.50% and if you fancy changing your account or doing online banking, tell them and they can set it up for you. Its not hard to set up an account and as far as I'm concerned, I cant fault them. Best banking branch I have ever been with.
This is the most expensive current account I ever had. They have charges for absolutely everything and not low too! On agreed overdraft they charge you not only interest but a set fee for each transaction - 5 GBP each transaction, within agreed overdraft!!!!!! Basically I meant to close this account long time ago, but each time I pay off, they charge me for something new. I must have paid at least 50 GBP in fees for an account I have been hardly using. And I don;t even want to mention how they charge you when you go abroad. It's even worse. Each single transaction has added fees, inetersta and God only knows what else. You pay 1 Euro in a shop they will charge you 3 BGP. RIP OFF.I will stick with my Barclays. They are heaven better, and with no crazy fees or anything like that.
This is the first review I have EVER wrote, which show's you just how irate I am ... now the story...
I went into there central London branches to speak about obtaining a mortgage. I met with the one and only *ahem* mortgage advisor in London. We shall call her JF for now, anyway she asked my name and I gave my nickname as I was only there to get what interest rates etc they can offer as I was comparing rates etc. She was very accommodating at this time and we went through the different mortgage types. The 'Lend-A-Hand' scheme appealed to me in a big way but the fairly strict criteria means you have to be 'eligible' for it. So myself and the worlds worst mortgage advisor (... In hind sight, I wouldn't trust her to advise me and what water to drink let alone what mortgage to get!!) conducted the eligibility test which came back that I was eligible (Hooray!!).
Now part of this mortgage deal is that you open a current account with Lloyds. I filled out the C&G (who are the underwriters) application form with my full first, middle and last name and everything else and sent it away to get this mortgage. To cut a long story short it came back a few weeks later as rejected. When I asked the reason JF (mortgage advisor) gave me some globble-dee-goo about because the eligibility search was conducted with my nickname they had to re-do it etc so essentially the reason was too many credit searches had been conducted on my account.
I disputed this, as I know I am eligible and a prime candidate for this mortgage. She couldn't answer my question as to why my application had been rejected and asked me to print off a credit report on myself. After complaining I asked to speak with someone else regarding the decision ... "Nope im the only one you can talk to" she said. After running the credit report I realised Lloyds and C&G combine had conducted 6 (YES THAT'S 6 SEARCHES!!!!) on me for my one mortgage application and then rejected it based on there being too many searches conducted on my account - Just so everyone is up to speed; I haven't got a mortgage but lone behold I have been accepted and set up for the current account that is part of the Lend-A-hand mortgage scheme ... So I have an account that is part of the mortgage but no mortgage based on Lloyds (& C&G) conducting 6 searches on my profile and then denying it based on their being too many searches?!
Now our friend JF then said it could be to do with my credit scoring, so I sent this over too ... my credit score was 999 out of 999 (the best you can get) adding to my confusion to the rejection. So I disputed the decision again as (1) They haven't given me a reason as to why it got rejected (2) they have opened me up a current account (which sole purpose was for the mortgage) (3) My score is the best you can get (4) They have seriously ruined my credit profile - Independent credit experts tell me it looks as if I have had 6 mortgage applications within 6 weeks!!!! What bank will touch you with that on your profile.?!
Being reasonable all I ask is that they give me a reason as to why (because I don't believe they have a valid reason since I have no outstanding debt, paid every bill off on time, no loans etc) and remove the excessive searches on my account. Now this is where good customer service comes in - After an exchange of e-mail's our best friend JF comes back and said "We have looked into the below and the removal of the credit searches and unfortunately we can not remove the searches ... Therefore if you wish to complain any further you will need to put into writing your complaint directly to C&G underwriters. Myself and my Manager are unable to assist with obtaining the Lend a Hand Mortgage or the removal of the credit searches.
The address to write to is;
So hold on ... (1) I thought you were the only person I could talk to as you stated above?! (2) I have had absolutely no dealings with C&G but you want me to contact them regarding the mistakes LLOYDS (and C&G as underwriters) have done?! How does that make sense, if you messed up don't shrug off your responsibility, just correct your mistakes and LISTEN TO THE CUSTOMER! Independent credit agencies have also said that this is an error and Lloyds can remove these searches ... so now they are lying to me as well?
Needless to say I have got the financial ombudsman and another legal party looking into this APPALLING / Non existent display of customer service, competency and professionalism. C&G have contacted me since the letters from the Ombudsman, it turned out im not even on their systems and they can not help me and at all and referred me back to Lloyds ... To put this in perspective my first appointment was on the 30 March 2011 and it is now 17 May 2011 and still nothing has happened at all!!
So I am at serious risk of losing my property as I haven't got a mortgage, a tainted credit score & credit report (because of Lloyds and C&G's incompetence), taken a day or two off work to sort this out and spending money on credit reports etc all because Lloyds in particular are pathetic and can not rectify the mistakes they make!!
In summary DO NOT under any circumstances even consider Lloyds unless you want to end up in this position and be facing the very likely threat of losing your property. They have had and continue to have a total disregard for the situation created by them, are totally incompetent and rude ... quite honestly I think an amoeba could do a better job then what they have ... You have been warned!!
I am not one for writing reviews, however, lloyds bank are so diabolical that I feel I need to warn others!
annoyance one, online banking cannot be used after 12pm (this is is not good when you are thousands of miles away in a different country with opposite times or when you work long hours and need to use it late/early after finishing work.
annoyance two, i have a personal and business account with them and have to use TWO different I.D numbers to sign in online. Numbers which are too long for me to remember, so i have to keep a record of them on my laptop and mobile phone, which is great for security :^!?!?!?! why can you not use your own user name which is easier to remember (Halifax still uses this method!)
annoyance three, regarding my terrible business account; you cannot get any help or advice from a Lloyds tsb branch, you always have to phone the business centre, which is not cheap and it feels like you are using a third party company rather than lloyds. There is absolutely no connection between lloyds tsb branches and the business account, other than being able to pay-in and take out money!!!!
annoyance four, i have ordered a paying in book for my business account 3 times now and still haven't recieved anything (maybe i should phone the business centre again!!!!!).
annoyance five, everytime i go to sign-in online, they mention something about a new card reader (business account only) of which details/information should have sent to by post. I am yet to recieve this info and have not got any idea what this is all about and accidentally selected a wrong option and am now unable to sign-in, untill I phone the expensive, business centre phone number to correct the problem (yippie!!!)
Annoyance five (they just still keep coming!!!) my local branch does not have a late night deposit box. Well they do, however, it is in a section of the bank which you need to swipe your bank card to enter, however, this closes at 9pm which is too early for me. This means, with my one and only day off I have to go to the bank to deposit my business's revenue (no more nice days out on my day off)
Annoyance seven, this is worst of them all!!!! My new business was broken into and a lot of expensive equipment was stolen, equipment which is was un-insureable! My succesful business was close to going under because of this. Now, I phoned the business centre to ask for small but important increase on my overdraft, I was told by the business centre operator that an increase on my overdraft was unlikely, however, i explained my circumstance and he explained that he would speak to his manager and call me back the following day with an anwser. Now, (this is dispicable considering the importance, being the only option that could keep my business going) However, this operator DID NOT call me back the next day. So i phoned up again and explained it all again to another lloyds tsb operator who promised to phone me back with an anwser, but still no call! Regardless of wether they were going to give me an increase on my overdraft or not, they SHOULD have phoned me back with an anwser, they didn't! Very, very, poor customer service at such an important time!
This is the first review I have ever written in my life as i am very tollerable and normally do not complain, However, Lloyds tsb are SOOOOOO BAD that i have had to write this review. I have previosly banked with HSBC and Bank of Scotland of which merged with halifax and become HBOS. I never had any problems with these good banks. HBOS has now merged again with Lloyds tsb and when i approached HBOS to open an business account they reffered me to Lloyds. Hence why I switched personal accounts to them! I hope HBOS does not go down hill now that they have merged with this appaling bank!
Unfortunatley i find most banks to be the same i have been with lloydst for about 10 years, I have 2 current accounts. a savings account and an Isa with them. They are good when it comes to looking after customers I.E gold account rewards or online banking services however their charges are extortionate for example an unplanned overdraft charge is huge they charged me 10 per day for 15 days which considering the reason you would go over your limit is due to lack of funds then that doesnt help matters, However now that i am earning good money they are very helpfull when it comes to watching your purse strings. you can set up text alerts for free, I get weekly balance texts and ones for when i am near my limit. On top of that they offer a save the change package where if for example you spend 21,75 on your debit card they round it up to 22 and put the 25p into a savings account which after a few months turned out to be enough for a weekend away. I would definatley reccomend this service and their text packages with a gold account for the rewards such as phone insurance, travel insurance for you and your partner, breakdown cover and Senitel cover for lost cards or passports which i find very usefull.
It is very hard to sum up an entire bank in a few words but those are the main things that spring to my mind. I will review there specific features soon.