Lloyds TSB (Lloyds TSB)

Member Name: stace12344

Product:	Lloyds TSB
Date:	15/10/09 (34 review reads)
Rating:

Advantages: Easy , polite, helpful

Disadvantages: --

I have been banking with Lloyds TSB for a few years now. The main reason I initially joined was due to the fact that my parents were also with Lloyds TSB. Unlike most other banks Lloyds Tsb issued me a Visa card compared to a solo which most other banks offer to sixteen year olds.

Have I found banking with Lloyds TSB?

Overall I have found banking with Lloyds TSB fairly easy. I receive regular bank statements, they always inform me by post of any changes that they are going to make to my account. I accidentally snapped my card and received a new one within 3 days.

Lloyds TSB offer a range of cards, debit, credit and also insurances. I simply have a debit card and have no insurance with Lloyds TSB so I cannot comment on this.

It is easy to keep a track of your money with Lloyds TSB which include methods such as : online banking, instore, Atms, Over the phone & even by text! I personally use online banking and find it very easy to use. When I set up my account I was given a ID and was told to enter a password. You simply go onto www.lloydtsb.com & on the right hand side click "personal log on". It is very simple to follow and is a handy way to keep an eye on your money and also transfer money from one account to another if neccessary. Unlike other banks with Lloyds you do not need to wait for a card reader which you require every time you want to use online banking. In my opinion this is a lot easier and you simply need to remember your password & memorable information.

- In Store -

I have only had one minor bad experience with Lloyds Tsb & that was when I was sent a letter requesting that I visited my local branch to discuss which account would be best for me once I finished college. I rang up and confirmed that I would be attending the appointment, only to arrive and be told that I did not need to see one after all and that I already had the best suitable account (classic account).

- On the phone,

A few years back I had a problem logging onto my online banking account so I rang up Lloyds TSB. They were very helpful and assisted me in logging into my account. They obviously spent time asking me a number of security questions to ensure that they were speaking to the right person and then gave me a new password. The staff have always been polite and very helpful, giving advice and also explaining things which I may not have understood.

Overall I feel that Lloyds TSB have been a good bank and am in no hurry to leave them.

Summary: Good bank :)