Newest Review: ... of security for Lloyds I think it is fairly secure with a digital number, a password and then three characters from a memorable name. I... more
An average bank for me but I will switch if I need a mortgage
Member Name: Meoxinh
Advantages: Internet banking is excellent
Disadvantages: Phone banking is horrible
I have been banking with LLoyds TSB for a couple of years. The period is not as long as ones mentioned in some reviews here. However, I have been associated with 5 different local branches consecutively in Cambridge, London, Exeter since I have been moving back and forth.
When I was in Cambridge, I used Gonville Palace branch and City Centre branch as one was next to my college, and one was on my way shopping. The customer service in both were ok. However, the staff in Gonville all had poker faces. I know some of you don't really care how people look or as long as they are polite, it 's ok if they are cold. But I was a young teen before and their cold attitude freaked me out. I still remember how much I hesitated whenever I was ner Gonville branch and wanted an enquiry. In most of the case, I went to the city centre branch, then went shopping. Despite the cold attitude, the staff did their jobs well. It took me just 15 mins to open an account at Gonville Palace Branch. To make a comparison, I was rejected by HSBC when I wanted to open an account with them even though the account I was about to open at HSBC charged me a fee and the one at Lloyds didn't.
The one I used in London is a small branch in Bank. Everything here was ok except there was always a queue whenever I dropped in. The staff did not chat to customers or to each other, or wasted time. It was just that the number of customers was always a big one and there were only 2 or 3 cashiers there. Poor my memory!!!!
I am using Heavitree Branch, and City Centre Branch in Exeter. The staff in both branches are nice. However, since Heavitree is a small village, the staff nearly know each customer who drop in. I think it 's sweet to be treated nicely with a bright smile and be recognized, and asked some questions about myself such as "How are you today?". But wasting time listening to customers ' personal life, and giving advices is not a cashier 's job. Sometimes I spent minutes queuing to be served at Heavitree Branch. Cashiers at City Centre Branch are good, but manager was impolite to me at the only appointment I had with him. He called me to ask me to go to their branch to discuss about my saving account a day before I went on a holiday abroad. I said I was about to go abroad so he promised to call me back when I came back. I gave him the date I would be back. But he never rang me until a day I was at the branch and suddenly remembered that I needed to discuss with the manager about my saving account. He upgraded me to a better interest rate saving account. That was it. He didn't explain how much I would get and didn't give me a chance to ask as he went straight to sell me a lot of kinds of insurance. He was talking blah, blah in a 10 mins. Being polite, I didn't stop him. I was tired that day so I just said I didn't need any insurance and asked to leave when he stopped to ask me "Do you want them?".
I know my review is long but please be patient. The paragraphs above are about local branch. And from here I will write about their overall service. Their internet banking (IB) is fantastic. I also used natwest IB before. Natwest system was complicated. The layout was hard to look at, not mentioning read my balance and stuff. I can update everything online, and can even apply for overdraft online, which I haven't done yet.
However, the phone service is terrible. I didn't registered with phone banking since I usually manage my things online. But once I needed to phone them to ask about a transaction I had just made. They asked me a lot of questions. Since I have been moving around, I was not sure which was the branch I was banking with. I picked the one which I popped in recently and it is in the town I was living in. But the girl said the information was incorrect, she refused to answer my answer, and asked me to go to my nearest branch even though I explained to her I couldn't go now. Why didn't she ask me my security word which was my mom 's maiden name???? It 's easier to call and ask about your credit card as they will answer you. But it 's impossible for debit cardd.
Cashiers at Lloyds don't give receipts when I pay cash/check in your account although I fill the pay in sheet with all of me details. I have never asked since there has been no problem when I check them again online at home. But I read about errors such as mistyping the number of account or the amount of money on other reviews and I realize that they never given me a receipt.
I have a duo credit card airmiles with Lloyds. 2 years ago before going on holiday, I filled out a direct debit form to pay the credit card bill directly from my debit card. They didn't say a word. I went on holiday and when I checked my IB online I was charged a fee (£20 or so) because I didn't pay a minimum payment. I was furious, called them from abroad, asked them why. They said they didn't receive any direct debit form, they set one for me on the phone. But still I was charged a fee!!! I went home from holiday, received 2 letters from Lloyds, 1 said that my 1st set up direct debit was unsuccessful, and didn't state a reason. The date was far away from the date I posted the form. Another letter was about the direct debit payment I set up on phone when I was abroad. Being too tired from the long flight, I gave up and threw the letters to the bin.
In conclusion, I think LLoyds is a so so bank. Right now I won't switch to another bank since I am still ok with LLoyds. I like the IB and I don't need to pop in branch very often. Furthermore I have many direct debit payments link with the current account so it will be a hassle to switch. But in the future when I need a mortgage or decide to invest or get more money, I will switch to a better bank.
Summary: My experiences with different LLoyds TSB local branch and some of their services