Time To Change (Lloyds TSB)

Member Name: johnt

Product:	Lloyds TSB
Date:	08/08/00 (110 review reads)
Rating:

Advantages: good branch network/ cashpoint machine

Disadvantages: can't resolve customer problems

Having been with LLoyds for 17 years I now find myself being in the position of having to change banks.Apparently statistics say you're more likely to get divorced than change your bank...so it's a major step.

I'm basically fed up with the bad service I've recieved over the last few months. On my part I've been a good customer, stayed in credit / within my overdraft, taken out loans with them and have had a steady account. On their part they've failed to adequately resolve my problem - I've not been getting regular statements. I've seen many different staff about this over the last 6 months to no avail. The rest of the post is fine so the problem must lie with the bank.

The staff are generally very good, but there doesn't seem to be anyone there who can give you the answers you need, the advice and help given varies but has been without results.

Anyway this customer is taking his business elsewhere.

Summary: