This is not progress. Think again Lloyds (Lloyds TSB)

Member Name: jimgib

Product:	Lloyds TSB
Date:	20/08/00 (41 review reads)
Rating:

Advantages: None

Disadvantages: Poor customer relations

I have been a member of Lloyds bank since 1976. I have remained loyal. Not once has it entered my head to change banks until recently. When Lloyds merged with TSB I ceased to become a customer and became just another statistic on their books. The branch at Bury, Lancashire that I was a familiar figure in closed down and moved to the TSB offices. For years the Lloyds staff had greeted me with a ‘Good morning’. Now all I get is and automated voice telling me that cashier number 3 is vacant. The word vacant is apt. I used to be able to telephone my local branch and speak to a familiar voice. Now I telephone a call centre and speak to a faceless call taker who puts me on hold for 5 minutes at 4.5p per minute.
Are all banks the same or has Lloyds bank lost the plot.
It appears to me that all Lloyds bank are interested in now is selling their services. Perhaps I am old fashioned but if this is their idea of progress they can keep it. If I am not going to get the friendly service I used to get then I might as well join one of the Internet banks. At least I will get the financial benefits.

Summary: